amazing customer care and service products arrived promptly, better than photos on site, worth every penny will definitely use again can customers pls be mindful, that the authentic c... Toon meer
Bedrijf heeft geantwoord
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Lucky there’s not a zero star as this was the worst experience I’ve had buying something. Everything about this company is just awful. Ordered on jun 14th in the hope of having it up in the garden wit... Toon meer
Bedrijf heeft geantwoord
awful experience. bought a cover and support straps for a parasol, it said fast and free delivery. Paid over £100 for these and straps turn up after 2 weeks 3 weeks later still no cover. no updates n... Toon meer
Bedrijf heeft geantwoord
Useless!! Do not use this company. I ordered a parasol which was showing as in stock with fast delivery. Still waiting now after 3 weeks. Slow to respond to emails and have avoided issuing a ref... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
BEFORE LEAVING NEGATIVE REVIEW PLEASE NOTE: PATIO-LIFE LTD has been serving UK customers since 2012 and is a registered UK limited company committed to supplying quality garden furniture with transparent pricing and customer service. We operate exclusively within the United Kingdom and publish our company registration details, contact information and business address openly. We believe customers should always know exactly who they are buying from. Our aim is simple: provide quality products, honest advice and responsive customer support before and after every purchase.... Important Notice Regarding Brand Confusion Unfortunately, our company name has repeatedly been confused with another unrelated business operating under a similar trading name. This has resulted in customers contacting PATIO-LIFE LTD regarding orders they did not place with us and, in some cases, reviews intended for another business being published on our Trustpilot profile. Before contacting us or leaving a review, please check your invoice, order confirmation and bank statement to ensure your purchase relates to PATIO-LIFE LTD (www.patio-life.co.uk). Not PATIOSLIFE.UK If you did not place your order with PATIO-LIFE LTD, we are unfortunately unable to access your order or resolve issues relating to another retailer. IF YOU HAVE PREVIOUSLY LEFT A WRONG REVIEW PLEASE REMOVE AS ITS IMPACTING OUR BUSINESS
Contactgegevens
Verenigd Koninkrijk
- 02922362398
- info@patio-life.co.uk
- www.patio-life.co.uk
2,4
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74 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very Poor customer service and NO delivery.
placed an order on 17th June for a parasol and was advised by both Patio Life and their supplier Norfolk Leisure my order would be fulfilled within 5-7 days. From the outset my order has been handled badly. After receiving my order and taking payment I was then told my colour choice was no longer available and Despite repeated requests for a delivery confirmation and after 12 days I have still not received a delivery confirmation. The customer service at Patio life is non existent. Nobody answers the phone so you're left with a voice mail system where no-one replies to your messages. I've offered Patio-life every opportunity to fulfil this order and all they have done is waste my time. So now I have little choice but to cancel my order and order elsewhere
29 juni 2020
Review zonder uitnodiging
This is a scam site why it has so many…
This is a scam site why it has so many good reviews I dont understand SCAM!!!
25 juni 2020
Review zonder uitnodiging
Antwoord van Patio Life
Hi Adam, We have had a cloned website set up as wwwpatio-Lifeltd.com
This is not us and has now been reported to Action Fraud.
It started off so well
It started off so well, positive and helpful, now its dropped to poor.
Long story short.
Checked items was in stock before ordering. Verbal confirmation it was in so ordered. Turns out it wasn't in, but I had to chase for a week and half to find this out.
Was promised a call from the director that failed to notify me.
Still waiting.............
guess what, still waiting........
still waiting.......
still......................... waiting
looks like I am not getting the apology as promised, just like I was never going to get that item that was promised.
Still waiting......
No suprise to see their score dropping all the time
Great that I got a reply below, pity it has nothing to do with my order.
24 juni 2020
Review zonder uitnodiging
Antwoord van Patio Life
Hi Lee, unfortunately our wholesaler had issues with items being lost within there distribution supplier. This courier is no longer being used and service levels are back to where they should be. On ours and our suppliers behalf we would like to apologies for the service you received.
Great product great customer service
We ordered a cast iron chiminea and although a different design to the one we ordered arrived, Pete at Patio Life dealt with our issue promptly and the situation was quickly resolved. The chiminea itself has surpassed our expectations and we are delighted with it and the service we received, we would absolutely recommend this company and are looking forward to our next purchase!
18 juni 2020
Review zonder uitnodiging
ordered a bbq preparation table
ordered a bbq preparation table, on the promise it was in stock.did not receive till 1 month later. the director blamed it on COVID 19 and couriers. deeply disappointed in false promises. I have edited this review from my original post because I received an apology in which I respect you for that. the item I eventually received was excellent quality.
17 juni 2020
Review zonder uitnodiging
Antwoord van Patio Life
Hi Phil,
We are very sorry to have negative feedback and always take it seriously. We can confirm that we had delays with your order and the goal posts from our supplier did change on several occasions. We have experienced unprecedented demand and also varying service levels from our suppliers recently. We try our best to keep our customers as updated with any delays as possible. We are pleased that your order finally arrived. Please accept our apologies again for the unusual service level you received.
Amazing Customer Service
Cannot speak highly enough of Pete & Patio Life.
After being messed around for 7 weeks by high-street retailers, Pete moved mountains to be able to provide a like-for-like product in time for my partners birthday.
Even with the difficulties brought about by the current pandemic, this company continues to put customers best interests at heart & provide a friendly and professional service.
Thanks again Pete & co., will happily recommended to friends and family.
22 mei 2020
Review zonder uitnodiging
Antwoord van Patio Life
Hi Ieuan, You were a pleasure to deal with and pleased you took the opportunity to shop local. Always here to help for any other items needed.
Took a while but happy ending
Broken bowl to chimenea on delivery. Not great communication from PatioLife and took 4 months to sort.....part from China (C19 and all that). BUT when bowl arrived with PatioLife, Peter delivered it himself the next day.....a round trip of 130 miles. Bad start. Great end.
23 april 2020
Review zonder uitnodiging
Antwoord van Patio Life
Hi Bob,
We are pleased we finally managed to sort out the replacement. It's been a tough year with spare part replacements. We appreciate your patience.
Rotisserie set and cover for Lifestyle BBQ
Ordered items that were delivered at just after mid-day the following day. Excellent service and a friendly response from Patio Life from the outset.
30 juli 2019
Review zonder uitnodiging
They sent the wrong colour even though…
They sent the wrong colour even though they confirmed the colour I ordered but worse than that did not even acknowledge my email about it. Customer Service therefore not good
12 juli 2019
Review zonder uitnodiging
Antwoord van Patio Life
Hi, We would like to give our apologies again for this. It was a glitch on our system still showing the green base on the drop down list on our website. As we only stock 1 green now for this season our dispatch thought it was the lime green. This has now been amended on the website and we apologise for any inconvenience caused.
Appalling service from this company!
Appalling service from this company!
Cancelled my order without any communication, I had to chase them to then discover the cancellation! No apology offered. Disappointing.
Edit: You have just responded below to this complaint from 2019! Please don’t make out this is a current complaint!
7 juli 2019
Review zonder uitnodiging
Antwoord van Patio Life
Hi Molly, At this period we were suffering with staff shortages and can only apologies for the lack of communication on this matter. We always aim to offer the best customer care we can.
Pleased with rattan loungers, good delivery
Really pleased with my rattan lounger set. Good quality, as described. Very quick and efficient delivery.
Thank you
15 juni 2019
Review zonder uitnodiging
Great product and service
The chiminea I bought is a brilliant product. The service is excellent from the order all the way through to the delivery.
4 april 2019
Review zonder uitnodiging
Excellent service
Excellent service, polite and courteous.
Very helpful resolving an issue outside of their control too.
7 november 2018
Review zonder uitnodiging
Order taken processed and then…
Order taken processed and then delivered got a phone call in morning to ask if OK to deliver that day👍
20 september 2018
Review zonder uitnodiging
Great range of products and fast…
Great range of products and fast delivery too!
17 augustus 2018
Review zonder uitnodiging
Great service and a great product
Great service and a great product. Totally surpassed our expectations and would absolutely recommend this company; we are looking forward to our next purchase!
17 juli 2018
Review zonder uitnodiging
Antwoord van Patio Life
Hi Mark, You were a pleasure to deal with and we are so pleased you love your Palermo Cantilever parasol. You know where we are for any future purchases.
Thanks
Pete
Managing Director
Patio-Life Ltd
Excellent service
Excellent service. Fast delivery.
Product great, would recommend.😀
24 juni 2018
Review zonder uitnodiging
Antwoord van Patio Life
Thank you Sue. We hope to deal with you again soon. Thanks for your order.
Very helpful and personable customer service
Very helpful and personable customer service. I had some problems with a delivery and they were very helpful and understanding with regards to resolving my issue.
12 juni 2018
Review zonder uitnodiging
Antwoord van Patio Life
Hi Beck, Thanks again for being so understanding. Here to help for any future orders.
Nice guys to deal with!!!!
Nice guys to deal with, quick to answer any questions and great products!
4 juni 2018
Review zonder uitnodiging
Antwoord van Patio Life
Thank you for your positive feedback. We will sort the BBQ out for you too.
Patio-Life customer services
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