Paula's Choice, LLC - US and Canada Reviews 

I have always received stellar, helpful customer service, especially today, from Alison. I called to see what the tariff or shipping cost would be for my VIP free product. The company waived all costs. I am so grateful. I’ve been a loyal customer since the beginning of the brand. My sensitive skin is in amazing condition, thanks to the fantastic products. I purchase from Canada and am looking forward to ordering from the Canadian website, once it’s up and running. The products are unscented, easy to understand, not animal tested, and effective. I am a customer for life.

Great products , great service.

I sent in a request for a prepaid label to return product that leaked in transit. The request was sent on the Saturday before Christmas. I didn’t think I would receive a response before the holiday. Not only did I receive a response two days before Christmas, but they are sending me new product and I do not have to return the damaged item. Merry Christmas and thank you Paula’s Choice!

Paula's choice has been the only cure for all my skin issues. My skin looks the best it's ever been.
Customer service is also top tier

I received a sizable order but one item was missing. I contacted Paula's Choice through their chat box, which turned it into an email since PC was closed when I reached out. It took a couple of days but I received a friendly and professional email that a new order had been placed for me to fulfill the missing item. I appreciate their excellent customer service system and that they will complete my order at no cost to me.

What happened to this company? I am a loyal customer and it won’t take my sign in or PW. When I choose the option to check out with a one-time code and the code is sent to my email, it doesn’t work! There used to be an option to check out as a guest but that’s gone. I call the number on the website and have been on hold for over 10 minutes all while hearing how important my call is to them! Pathetic customer service. I will buy a different brand from Nordstrom from now on.

I love their products, and if there is ever an issue, they respond quickly and provide service above and beyond expectations.

I was sent the incorrect product, emailed customer service Australia and NZ and received a response and a new order within 1 day! Very impressed with my experience with Paula's Choice.

I love Paula's choice I have been using it for almost 5 years and I'm currently in my early twenties. I stand by all the products and trust me I've bought a lotttt. It works and it's effective and I'll forever keep using it and recommending to everyone I know!

They have amazing products no matter what your skin type. Their customer service is always outstanding.

I have been a faithful customer for many years. Paula's Choice is the best. They provide education and results. They have something for everyone. Keep up the good work!

Great products! Super quick response and solution to my problem!

The products work very well, now our whole family uses them. When I had an issue it was resolved promptly and efficiently.

My order arrived quickly - customer service was really great and made my average experience fantastic.

I tried returning stuff but I have to pay shipping and handling that's ridiculous it costs more 14.50 to ship and the product was 19$ come on you guys need to do better temu doesn't charge lady time I order from you guys

The company's help support staff Hannah is quick to respond with detailed and easy to understand intructions. She also did not ignore that there are other products (not Paula's Choice) that I want to include in my routine.

Paula's choice has agents who will set you up with a personalized skin care regimen. Many skin care companies do not offer that service. I don't understand why; they offer so many great-sounding products, and even tho they often have basic kits, sometimes there may be additional products that suit your needs. This is what Paula's choice did for me. Also I needed to reorder some products and had a question. I chatted with an agent; she both understood and answered my question promptly. The info she gave enabled me to take advantage of major discounts. And last but certainly not least, the products are cruelty-free and make my skin look and feel great!

The products I have sampled such as the peptide booster, 2% bha, and mandelic acid exfoliants have been well tolerated by me and sit well with my serums and moisturizers from other brands. Kim in customer service helped me with an ordering issue and went above and beyond what I would have expected from any other company. Will definitely remain a loyal customer.

A quick and easy remedy for an issue I didn't think could be fixed. I was treated with kindness and respect, which has always been the case in my interactions with Paula's Choice team members.