Paula's Choice, LLC - US and Canada Reviews 

Good products that deliver on their promises. Great sales and amazing customer service, 100% recommend!

I discovered Paula's Choice less than a year ago and I absolutely love their products. They are honestly the best I have tried in my life (and I have tried sooo many). I have combination skin that would get so very oily and I had extremely large, congested pores that were highly noticeable. I also had quite dull skin that made me look tired. I now get compliments on how great my skin looks; soft, clear, balanced complexion, barely oily, my pores are barely noticeable except a couple on my nose, almost zero congestion on a daily basis. Seeing the difference in my skin has boosted my self esteem so much that I'm actually happy to go without makeup and still feel pretty. At first I thought some of the products were a little expensive but because they work so well, I'll definitely keep buying them. My favourite product so far is the Invisible Moisture Gel. It hydrates my skin without feeling greasy and gross. It absorbs in straight away, makes me feel soft and refreshed and has niacinimide in it as well which is a bonus. The customer service I have received has also been amazing. They email back quite quickly and help in any way they can and I feel that they truly do care for their customers. The shipping speed is also quite good in my opinion (I'm located in Australia). I highly recommend this company.

Service is professional, friendly & very helpful.
Paulas Choice is one of a very select few brands I can use with my sensitive, rosacea, reactive skin.
They have a fantastic returns policy too.
Keep up the GREAT work!

Amazing products and excellent friendly customer service.

I just gave 5 stars to Emily at @paulaschoice for great service!

Ever since finding Paula’s choice products I’ve never looked back. My mom constantly asks me to repurchase for her. I love that their products work well for all skin types. Customer service is on point! Shout out to Briana for coming through for me when I had delivery issues! My face has been acne free, and extremely smooth from using that BHA, holy grail I tell you! Thank you for making such excellent products. I’ve upgraded in life, I’m a physician now and can start splurging on some of those serums I’ve been eyeing since like 7 years ago. lol.

Paula's Choice reps are knowledgeable, clear, and quick to respond. The products themselves are noticeably effective, and while I might miss the pretty fragrances of other brands, this is a tiny trade-off for for reasonably priced skincare that is just awesome to use.

I love that Paula's Choice has a great range of truly science-backed products, with a range to suit anyone with any skincare needs, but the thing that makes me sing their praises is always the customer service team. Any time I have needed to talk to someone it has been such a delightful experience, which is such a weird thing to say about customer service, but they are so nice, understanding, and knowledgable, that immediately after I want to talk to anyone I know about the brand.

Great customer service!!! Courtney was courteous and patient while helping me resolve a payment issue.

They were proactive and very helpful

Good customer service. Good research backed products at a reasonable price.

Always amazing customer service. They go above and beyond to make sure you are happy with the product - which is amazing by the way, best skin care out there.

When I had a slight mix up with the order, a Paula’s choice rep was very quick to fix it. Amazing service, amazing products. When I’m a bit slack on ordering and I run out of products- my acne creeps back very quickly. This is the only thing at a reasonable price that I will buy!

The customer service rep who answered my call was not just helpful, but friendly and knowledgeable as well.

Products arrive in less than a week to New Zealand, highest quality skincare I've ever had and I've been a customer for more than 3 years.

There was an issue with a delayed shipment to Canada - I finally connected with the help centre through the online Chat and got Lexi. She was super helpful and even sent me follow-up information and a credit to my account. The issue has been resolved and I am super happy.

Products are high quality, and customer support is excellent. I had several questions about order of application and their representative was knowledgeable, professional and very prompt in responding.

I spoke with Courtney who assisted me with choosing several new products and repaired my order page. I have been purchasing
Paula’s Choice for many years and recommend her skin care to anyone who wants a quality product that is affordable and works!

I had a skin consult with Katelyn and she was super supportive and gave recommendations for the issues I had with a clear and concise response. Paula's Choice has been the only product line that actually works with my skin and it's worth the price.

They sent an e-mail stating that sometimes, products are deemed delivered before they are actually delivered. What kind of business does that? It has been six hours and still no delivery. I am sure my credit card paid them faster than that. Poor customer service.