Paula's Choice, LLC - US and Canada Reviews 

I made a purchase maybe late May and things came by mid June. This would have been my first experience to note… I didn’t need to open right away since I didn’t need the product ms until I finished using out the skin care products from my previous regimen with a competitive brand, I opened my box around July to find a chemical mess, broken glass and a chunk of my lost funds in a unpleasant pie inside. I reached out to what I would say is the most disrespectful customer service navigator outside of if I were to need a so called expert to assist with robbing pockets, you can get the “best” assistance until you have already spent your money. I followed the prompts to have my concern sent to someone and they will reach out to me. Well they PC DID REACH OUT! Only to ask how was my conversation with some Kim person and I left a review and commented that I never spoken with anyone. Well that was over a month and nothing to follow up. So I tried again following prompts to no avail. $100s of dollars in a drain leading to PC hands.

They're really hit and miss. They have some great skincare items (although it seems like the best ones get formula changes or discontinued?). They also change product packaging a lot which is annoying when you're trying to reorder. Their subscription plan is good and you get about $4 off on each item, so that's a plus if you have an item you always use. My big issue with them is they have a "money back guarantee" but they make you pay for shipping to return, so not really a money back guarantee. I will continue to use them but I never try anything out that's expensive if it doesn't have a trial size or sample to test first.

Great products and a great loyalty program for members. I reached out on the live chat for some advice on 2 products. The help was satisfactory but could have been a lot better.

I've been purchasing from Paula's Choice for more than 20 years. At age 71, I still get lots of compliments on my skin, thanks to Paula's terrific product line. Their customer service is always friendly and helpful. Although prices are fair, Paula's can appear a bit expensive for first-time customers. Taking advantage of their frequent sales and discounts makes their products very affordable and a real bargain in light of their effectiveness.

I have used their products for a couple of years now and they have never let me down. Customer service is also the best!

I love Paula's Choice products. I had the need to call their customer service line and their staff member was professional and friendly. My problem was swiftly sorted. I highly recommend their products.

I think all of us (the Paula’s Choice fans) love the same qualities. Paula’s Choice products are well made, thoroughly researched, well thought out, responsibly packaged and manufactured. They back up all their products with great customer support and they are more than happy to answer all your questions. Finally, they deliver all of this at a very very reasonable price point. I am a loyal PC client for life!

I have been using Paula's Choice for around 8-9 years now and recommending to all my friends for almost as long too. My skin feels and looks amazing, which is probably the best testament to their products. Even my husband is a convert and uses PC routine twice a day. I order/replenish products every few months. Shipping is often free (over a certain amount), prices are great and customer service even better.

I had ordered a large order of PC skincare as a gift for mother's day on Apr 30. Received an order confirmation number. Item was never delivered/ no tracking information given. I reached out, and was reassured they would send a replacement order. After several emails back and forth another person emails to say that the order had been cancelled by their system because I ordered from outside of the country. It took 3 WEEKS to receive this information, and 2 employees to simply relay important information that should have been relayed to me IMMEDIATELY after trying to order.

I cannot believe the poor customer service.
So for anyone else trying to order a gift for someone in Canada or the States from outside of these countries... Forget it. No point trying.
Paula's choice is missing out on a simple business opportunity here.

Paula's Choice is always reliable, honest, professional, and evidence informed.

I tried Paula's Choice out of desparation. None of my skin routines have been working and it has costed me thousands of dollars for both treatment sessions and skincare maintenance. First time I tried Paula's Choice and my skin was glowing from within. Suddenly, I found products that actually works! I wake up everyday and feel good about myself. Other than this, their customer service is superb! Prompt responses are sent and solutions are curated for your issues regardless. I am very satisfied with Paula's Choice, and so happy I chose them for my skincare needs. They take absolute pride in giving their customers the service and products that they deserve. Sure, it can be a little expensive than your grocery-store bought products, but it most certainly pays to have a regime that works for you and your concerns. Definitely give Paula's Choice a go!

As with most companies, they added me to their marketing email list (which is extremely prolific) after my first order though I explicitly opted out at checkout. Then it turned out that their unsubscribe links didn't work (the unsubscribe links just opened their website). I had to contact customer service to get off of their mailing list. I was assured that I was removed from their mailing list, and that they were looking into the unsubscribe link issue. Months later, I started receiving their marketing emails again. I hadn't placed any further orders with them or had any other interaction with the company prior to being re-added to their mailing list.

Regrettably, Paula's Choice appears to be among those companies that abuse personal information by periodically re-adding people to their marketing lists without consent.

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NOTE: this review is reposted. I originally posted this review in March of 2022. Since that time, I gave abandoned the email address I used at the time this was originally posted (ironically, because of out of control spam). Over a year after this review was posted, Paula's Choice got around to deciding to make some sort of response or inquiry regarding my review, and Trust Pilot gave me a deadline to respond. Since I only check my previous account under very rare circumstances, I was unaware of this and missed the deadline, so my original review was removed. I am reposting it (because these practices deserve to be known), and I am using an email address that I check regularly in the event of any future ultimatums to respond.

I swear that I owe my beautiful skin to Paula's Choice and their products! Quality ingredients, non-scented, clear ingredient lists and instructions. And if a product doesn't work for you, they let you return or exchange it within 30 days. It's a relief to find products that work well and don't cost a small fortune. I no longer look at cosmetic ads and wonder whether I'm missing some great secret formula, or the "latest thing" that they're hyping. No more wasted money on expensive crap!!! I get compliments on my skin all the time!

I had an issue with a promo code and Hannah (WA) helped me out so quickly. She made me feel heard and I was already in love with a product I had purchased from a 3rd party supplier. I received a mail coupon and i feel like this makes skin care accessible to a wide range of people. I love it all, the business, the marketing, the energy, and how comforting the website feels. The nudes and tones makes me feel like the product speaks for itself. This company feels diverse and kind. I will be purchasing and purchasing and purchasing. Thank you Hannah! She deserves a RAISE.

Paula's Choice has high-quality products that are reasonably priced. Bought them from Sephora in the past, but decided to use their own website this time because some of the products I wanted weren't available in Sephora.
Was not disappointed. The order arrived at my door in 2 days and I got updated on every stage of the shipment. All products arrived intact and ready to use. Definitely going to keep purchasing.

I posted a review that one of their items did not come as advertised on their website. They did not post it and customer service was unhelpful. Seems like they only post good reviews.

Have been a customer for over 18 years. Cured my acne - I was about to start Accutane for the 3rd time when I began using Paula’s Choice products. Needless to say, I didn’t need a 3rd round!
Now my teenage daughter uses the products too.

Great customer service - I recently ordered items and the parcel was marked as delivered, however, it never arrived. When I contacted Paula’s Choice, I was issued the choice of a replacement or a refund.

I also love that it’s all based on evidence and research, so I know each product will do what it says it will do.

My daughter and I will be using Paula’s Choice for many years to come!

Bri went above and beyond to take care of my issue. Thanks to her customer service skills I will definitely be making future purchases again from Paul's Choice.

I have been a loyal customer of Paula's Choice products for many years. The products themselves are fantastic. The online store is easy to navigate. Packing and shipping are also fabulous. I have only positives for such a great skincare company that truly does care, is honest and has great customer service.

Emily was amazing at helping me solve my problem without any hesitation. My order was lost and never received she went ahead and re send my order