PawSquad Reviews 

445
TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Getting an opinion on a loved pet's ailment is not easy, especially in an expensive sector a veterinary support. Yet the chat with a qualified practitioner at no charge (as I buy Yumove joint pills) w... Toon meer

Beoordeeld met 5 van de 5 sterren

I didn't note how hot it was and my Labrador ended up very poorly with heatstroke so I fired up the PawSquad app and had an emergency consultation with Dr Nuzzo who was superb. My girl is fully rec... Toon meer

Beoordeeld met 5 van de 5 sterren

Really helpful advice from nice informative kind vets, very easy to talk to and the video links are a great way to show the issue you are concerned with. Definitely recommend them especially as there... Toon meer

Beoordeeld met 5 van de 5 sterren

It was a Sunday and no local vets were open. I was relieved to have a phone consultation with a vet when my dog was vomiting, staggering and shaking after being given ear drops. His diagnosis was a p... Toon meer

Bedrijfsgegevens

  1. Dierenarts
  2. Dierenarts voor noodgevallen

Geschreven door het bedrijf

As a pet parent, your pet’s health and wellbeing is your priority, and just as you can tell when they are happy, you also know when something is not right. At PawSquad, our 24/7 online vets help you to be sure you are doing the right things to keep your pets healthy and happy. Whether it’s an urgent online vet consultation you need or more general pet care advice, you can be confident that help is available to you when you need it. Online or on the app, at the touch of a button, speak to our vets about general pet health, preventive healthcare, pet arthritis, behaviour, and more! Go to PawSquad.com, or search PawSquad in the App Store or Google Play. Any pet, any problem, any time.


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

445 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 83% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,2

Alle reviews

(445)

65 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

Absolutely shocked after my experience

Absolutely shocked after my experience, I'm disabled and I needed a prescription of fungal/antibacterial wash for my dogs feet I do have a vets and pay monthly but I'm in such bad health I tried this company as it states they have qualified Vets, after giving all the information and even a video the so called vet says there is a product in pets store and provides a link. The link was in another language and id already spoke with AI was I was more than aware that shops sell a type of cream for said issue I wanted a prescription of a basic shampoo only vets can prescribe them I say why would I pay £28 for a Google search why can't you prescribe the medicated shampoo they then tell me they can't prescribe anything so what is the point of it all why is the charge of £28 to be told by this cream from apet shop and if it does improve take your dog to the vets like an I in the upside down like what's the point, I was basically ripped off and this not prescribing vets online money grabbing is shocking how is this allowed.

24 juli 2026
Review zonder uitnodiging
Logo PawSquad

Antwoord van PawSquad

Hi, I am sorry to hear you are unhappy with the service you received, due to professional regulation we are unable to issue prescriptions online.
We do have a message to state this before you decide to make payment.
We are here to offer advice, guidance, and support for your pet's health and well-being and we can often do a lot to help you and your pet without prescribing.

Beoordeeld met 1 van de 5 sterren

Went to my local vets as my dogs been…

Went to my local vets as my dogs been vomiting they said contact an out of hours so I contacted pawssquad who I have an insurance policy with the out of hours vet wanted to charge nearly £2000 for an X-ray I declined as my policy with these would only just about cover that it still ended costing me £500 for a ten minute consultation and a paracetamol and injection the dog will have to go to another vets now I’m editing this review as it was Pawsquad who booked me in I’m not contacting you back as you’ve asked what’s the point I went there on your say so dog had op next day with another vet I paid £1880 out of my own pocket instead of wasting £500 on paracetamol tablets the out of hours vet you sent me to wanted £6000 for the same operation

21 juli 2026
Review zonder uitnodiging
Logo PawSquad

Antwoord van PawSquad

Hi, I am sorry to hear you are unhappy with the service you received. Could you please email our customer service team at welcome@pawsquad.com so we can look into this further.

Beoordeeld met 1 van de 5 sterren

RIP off

Staffy diagnosed with hip dysplasia was actually suffering from toxic poisoning because he had eaten a curly dock I paid £28 for wrong diagnosis advise was to get bloods and X-rays from parent or associate company told by honest vet not needed disgusting behaviour also these vets and associates moved all emergent care 46 miles from my area cvs group are corporate rip offs everyone find a family run vet

14 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

PawSquad helped me define the solution for my pet's ailment

Getting an opinion on a loved pet's ailment is not easy, especially in an expensive sector a veterinary support. Yet the chat with a qualified practitioner at no charge (as I buy Yumove joint pills) was so good. The PawSquad consultant gave an opinion that clarified my thinking and helped me form the solution for a way forward. It will be great when PawSquad database can connect with local veterinary practices in my area. Brilliant service!

29 mei 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Utterly hopeless

Utterly hopeless. Chat function would not let me reply. Booked an audio appointment… immediately cut off 3 times when connected. Will be terminating my Admiral pet insurance after this experience. Off to visit a proper vet.

9 juni 2026
Review zonder uitnodiging
Logo PawSquad

Antwoord van PawSquad

Hi, I am sorry to hear about your experience, if you could email welcome@pawsquad.com so we can investigate what happened, if you could also confirm the device you were using This will help our IT team investigate fully.

Beoordeeld met 5 van de 5 sterren

Heatstroke and emergency vet service

I didn't note how hot it was and my Labrador ended up very poorly with heatstroke so I fired up the PawSquad app and had an emergency consultation with Dr Nuzzo who was superb.

My girl is fully recovered and the service was excellent and just what I needed.

30 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service, a vet on the end of the phone within minutes. Swithed to camera and a very friendly, reassuring vet was there. Asked to see the dog, checked breathing, eyes and gums. Very good service and put my mind at rest.
Told to ring back at any time if i was still concerned.

30 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Pawfect Support!

Absolutely fantastic service i spoketo the vet on the phone who was thorough and very helpful. I would highly recommend PawSquad.

23 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I am very happy with PawSquad

I am very happy with PawSquad, I have used the service several times for my puppy instead of having to go to the vets and each time the advice from a qualified vet (usually early hours of the morning when she's throwing up!) has been excellent.

5 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I was relieved to have a phone consultation with a vet

It was a Sunday and no local vets were open. I was relieved to have a phone consultation with a vet when my dog was vomiting, staggering and shaking after being given ear drops. His diagnosis was a perforated ear drum and he advised that our dog urgently see a vet for anti-sickness medication. The £28 charge came off the Out of hours vet bill.

17 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great app.

Have used it a few times and it’s been great. Really helped me understand my dog and what she was going through. Great app to have to use alongside a vet.

7 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service available

Really helpful advice from nice informative kind vets, very easy to talk to and the video links are a great way to show the issue you are concerned with. Definitely recommend them especially as there is 24 hour access and even if there are no appointment slots left you can just join and wait for your turn. A great service 👍🏻

25 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service. 12 week puppy had eaten something that was a potential hazard. Contacted Paw Squad vet who was brilliant. She fully investigated the products data sheet and liaised with a colleague to reassure us that all would be ok. Great peace of mind particularly as this was in the evening. Follow up email the next day to check all was ok. Brilliant add on service to our pet insurance.
Thank you

6 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

So helpful

The ease of being able to speak to a vet out of hours is brilliant and the vet I did speak to was so helpful. I’d definitely use Pawsquad again if it’s out of hours and I couldn’t speak to my own vet

28 februari 2026
Review zonder uitnodiging

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