Payactiv Inc. Reviews 2.061

Hours do not update correctly. Operators state it's a system wide issue with no known time of correcting the issue. Very frustrating. Update as of 3/25/2026=STILL has problems updating correctly. Mine hasn't updated in 3 days. Not even gonna try to chat with a rep, as nothing gets resolved anyway.

This company is awesome definitely helps out in the time of need!!! The staff is amazing very mindful very attentive and respectful

He was very polite and knowledgeable and I had a pleasant experience thank you very much

James Martin was extremely helpful when would help me at all or even look into my case I appreciate his help very much

So I was having a hard time, the app went down and me and my family depended on it, especially on our off, Pay weeks – – I went through several employees but somehow got disconnected from all of them, but they were not helping. AARON T was the person that I got last and without any hesitation, he fixed my problem in less than five minutes where the others just dragged on and on asking me question after question.. whoever this guy’s boss is let me tell you, he needs a promotion because he is excellent. He is an angel, and he talked to me like I was a human being and was so helpful. He literally changed my life today, so for anyone out there doubting … yes, there are good people in the world and Aaron T is one of those who works with Payactiv!

-happy and loyal customer for 2 years now.

My overall experience with Jared Lee was amazing he was very professional and helpful

Jared Lee was very helpful.

Waller Lee was the guy who helped me. Very productive and got the issue fixed without any issues

Brent T . Did a great job with helping me resolve issue and was quick with responding to me .

Representative Jared Lee was very helpful and kind to me.

Friendly and efficient!
So professional and very nice

Brent T has exceptional customer service skills! He literally cares about the customers and does all he can to help out. Amazing!

I spoke with Felix this afternoon and he went way above and beyond trying to help me get set up and answer all my questions until I had everything figured out. Told me he would stay on the phone as long as I needed to figure my end out and made me feel like I was not being rushed!! Hope if I ever have any issues in the future that I will be able to get him again:) Thanks Felix

I just want to say my experience was an amazing Ronnie. S was amazing he helped me fix my time to where it was supposed to be .

Rose is the best human. Thank you Rose if you see this. 💕💯✊️

Ryan Kane went above and beyond to help me and my family out and I truly appreciate his assistance

I haven’t been able to access my funds for days and I have a ticket opened. No updates or eta when this will be resolved .

Gabriella was fantastic! Very polite, attentive and sweet. Thank you

Thanks to ROSE I am a happy customer. ROSE! She Was the only person that understood my issues w/o trying to give me a script to use the automated line. Ukg wallet wouldn't allow me to activate the card for in store usage, verify my employer (cambridge HCS). Check balance visually, and transfer funds for up to 4 days. Literally around 6:30 pm of the 4rth day is when i was able to physically use the card (with Rose's help). Although i couldn't see balance, verify employer or transfer out to my primary bank. Instead of saying there's nothing to be done and told rudely to wait until the system fixes itself in between the month like her co workers have, Rose stayed dedicated on making sure the issue was resolved, even days after initial call. As long as it took to resolve. I know i had someone on my corner. Unfortunately these 2 stars would be 5 if Rose made her own company. But until they fix internal issues with customer services and system errors. My opinion stays. THANK YOU ROSE!

ROSE, was magnificent. She is professional and friendly. She knew exactly what my problem was. She worked expedically to correct my situation. I am more than happy to have her assist me. Thank you so much ROSE.