Quinn Avery was amazing! He handled my problem in less than 5 minutes I've conversed with several representatives this week & received an email that it was handled but it wasn't. When I informed him a... Toon meer
Bedrijf heeft geantwoord
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Would never recommend to anyone. The app hasn't worked right in the almost 7 months I've had it. Each time I call I get a new run around or a new policy that they read off. App never shows your stu... Toon meer
Bedrijf heeft geantwoord
Brent Taylor is an outstand employee. This is probably my 3rd time interacting with him and he solves my issues in a timely manner. Thanks Brent
Bedrijf heeft geantwoord
I spoke with Felix this afternoon and he went way above and beyond trying to help me get set up and answer all my questions until I had everything figured out. Told me he would stay on the phone as lo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Payactiv, a Public Benefit Corporation and Certified B-Corp, is a holistic financial-wellness platform that provides employees on-demand access to earned but unpaid wages. Businesses that partner with Payactiv see significant cost reductions through increased recruitment, engagement and retention. Employees love Payactiv because it eliminates the expensive between-paychecks toll of payday loans, bank overdrafts and late fees. Payactiv offers a suite of financial services that include savings and budgeting tools, bill payment and financial-health measurement. Payactiv is the winner of the Innovative Payments Association’s Consumer Champion Award, a Finovate winner and finalist, and the recipient of numerous best-in-class awards in both FinTech & HRTech. It is also the provider of Earned Wage Access to Walmart and the only EWA Program with an approval order from CFPB. In 2020, Payactiv released a short film titled, "We Heard You." Learn more at www.payactiv.com.
Contactgegevens
Stevens Creek Boulevard 4880, 95129, San Jose, Verenigde Staten
- www.payactiv.com
4,2
Goed
2K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Going on almost 2 weeks without access…
Going on almost 2 weeks without access to my money. Absolutely do not recommend.
19 september 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi Malinda, we sincerely regret any inconvenience caused. Please rest assured that our team will contact you shortly to assist you in resolving your issue.
He was very nice and helpful
27 september 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi Joe, thanks for taking the time to rate us. It helps us to keep going and deliver the best. Have a blessed day.
Very helpful and efficient with…
Very helpful and efficient with responses
26 september 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi Maggle, thank you for your feedback and the 5-star rating. If you have any suggestions, please write to us at support@payactiv.com. We would love to hear from you!
I have spoke with Mr Chester before and…
I have spoke with Mr Chester before and he handled my request greatly. This time wasn’t any different!! Thank you Mr Chester.
26 september 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi ShaDonna, thank you so much for letting us know how you feel about Payactiv. That's such a boost for all of us at Payactiv. You have an incredible day! :)
Awful I have not been able to use the…
Awful I have not been able to use the app my problem was sent to huger up over a week ago and still nothing o can’t access my pay and the hold time over the phone is always at least 10 15 sometime s 30 minutes to talk to someone worst place I have ever called
26 september 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi there, we regret the inconvenience. To help resolve your issue, please email us your details, including your employer's name, employee ID, and mobile number, to support@payactiv.com. Be sure to include "App Reviews" in the subject line.
From frustrating to EXTREMELY SATFISFIED
So it all started when this morning I contacted customer service and received zero help.I called and spoke with Waller Lee and he was amazing.He helped me within two minutes like it was easy.He did what I needed.It was my daughter's birthday and I just I want to say.I appreciate him so much for taking his time and doing what he did for me.He's awesome customer service.He's understandable and he's quick and fast.With service definitely need more customer service representatives like him. Thank you again, Waller, you just made a twelve-year-old little girl's birthday. God bless.
26 september 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi Susanna, we are pleased that you enjoyed the app. If there is anything we can do for you, just let us know at support@payactiv.com. Have a wonderful day!
Emory Deserves A Raise!
Emory went above and beyond to help me get my hours corrected with Payactiv. I truly appreciate your help. Now I can pay my bill before it gets shut off lol.
24 september 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi James, we are glad to hear that Payactiv is helping you the way we intended it to. Have a lovely day ahead. :)
Very ready to communicate with and…
Very ready to communicate with and answered all the questions I had
24 september 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi Jay, we are always looking to improve the experience for our users, and really appreciate the feedback.
My experience was very professionally…
My experience was very professionally handled. Very easy to talk to and understood my concerns. Felt safe because of the security protocol taken. Definitely a 5 stars with hospitality.
24 september 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi Heron, It is delightful to hear such positive words and it’s always a pleasure to serve our users. Thanks for your feedback.
He helped me so fast after trying all…
He helped me so fast after trying all day long to get this fixed ! Thank you !
24 september 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi, we are pleased that you enjoyed our services. If there is anything we can do for you, just let us know at support@payactiv.com. Have a wonderful day!
Derek Williams got me together for sure
My customer service worker Derek Williams was amazing and I appreciate him for actually taking the time to get all the facts and understanding my situation and helping to get the process rushed as fast as he could but this service it’s self is terrible I hate it so much but I have to use it so thank you Derek Williams but the rest of the payactiv community is terrible sorry not sorry
24 september 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi Deionta, we are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific we can look into, please contact us at support@payactiv.com.
Daniella, a very attentive representative
Daniella was professional and courteous, clarifying my issue, researching my transactions since the beginning, and providing the reasons for my card account closure.
She provided that I would be required to request a new card due to the inactivity, that generated the account closure, and encouraged me to use the new access more frequently.
23 september 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi, we are glad to hear that Payactiv is helping you the way we intended it to. Have a lovely day ahead. :)
Emory was great!
23 september 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi Jared, It is delightful to hear such positive words and it’s always a pleasure to serve our users. Thanks for your feedback.
Fredrick Chester was excellent!!
Fredrick Chester was excellent!!! He was the best customer service representative I’ve ever spoken to! He was excellent and professional with assisting me with my account! Needless to say this man needs a raise or a big bonus! Very well spoken! Helpful! Courteous and Professionalism at its Best! Thank you so much and I love PayActiv!
23 september 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi Adrienna, thank you for your feedback. We are so pleased to learn that you are having a great time with us! :) Have a lovely day ahead.
Emory did an excellent job in helping…
Emory did an excellent job in helping me out
22 september 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi David, It is delightful to hear such positive words and it’s always a pleasure to serve our users. Thanks for your feedback.
Derek williams was a awesome help
22 september 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Thank you for providing your valuable feedback. Please reach out to us at support@payactiv.com, if you have any suggestions. We would love to hear from you. Have a blessed day.
My experience was good
My experience was good. I haven’t really had any major issues
22 september 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi Erica, we are always looking to improve the experience for our users, and really appreciate the feedback.
Antwoord van Payactiv Inc.
Hi Mikayla, thanks for taking the time to rate us. It really helps us to keep going and delivering the best. Have a blessed day.
Amazing very helpful
18 september 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi there, thank you for your feedback and the 5-star rating. If you have any suggestions, please write to us at support@payactiv.com. We would love to hear from you!
Valerie Shaw is knowledgeable and helpful
Valerie Shaw is knowledgeable, and helpful.
18 september 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi Cary, thank you so much for letting us know how you feel about Payactiv. That's such a boost for all of us at Payactiv. You have an incredible day! :)
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