Peacocks Reviews 

Easy online ordering. Goods arrived promptly. Very happy with my purchases. I ordered a couple of pairs of jersey trousers, which are so comfy and have washed well.

Just like all the other reviews on here regarding "refunds" I have waited 2 weeks for a refund for which the store did for me from an online order. Customer service very poor indeed when you call or email for which I have done on both occasions now. They have apparently now escalated to their "finance" team to investigate the refund & I will expect an email in 3-5 days. NEVER had this issue before when refunds were produced! I will certainly not be shopping with them again online after this and I will be taking this further if I do not receive my money back. All I can say is buyer "BEWARE"

Ordered an item for click and collect 18 days ago and it has not arrived. I contacted customer service who said click and collect can take between 4 - 14 days, despite saying on the website it takes 3 - 5 days. I then contacted the store saying they don't get many deliveries by evri because they cannot get to drop it off. Tried to contact customer service but could not get through. Appalling service.

I was just browsing around one of the branches when me and my friends were talking about one of my pets who ran away so we were laughing, we then took a quick picture in a mirror as I’ve done it before and they didn’t mind . A worker then came up to us and said “ you need to stop messaging around and leave if you’re not getting anything “ . I found this quite rude as we hadn’t done anything other than be normal customers. I’ve been there before and it was fine but now they were rude so I don’t think I’ll be going back

me and my friends were kicked out of peacocks because we were apparently, “messing about” when we were looking at genuinely buying stuff and we took a quick photo in a mirror with no other people in the picture..

Tried to place my first order, given a code for 10% off, which did not work, spoke to Kyle on web chat, who was extremely helpful and gave me a new code, which worked, thank you Kyle, if only all people were as helpful as you.

Do Not order anything from these theieves. Waiting for a refund for 4 weeks now and cant tell me when I will get it despite several emails. Customer service say its not them but accounts but I can speak to them. Shambles. Asked for it to be escalated to management but they have left so cant even speak to them. Will never shop there again

Fantastic customer service from Zahra , very efficient and helpful

Unreliable and poor experience.

I paid for a gift card which was delayed. I contacted the CS team through chat and was told that it would arrive by email within the next 20 minutes and that I would hear back from them by Friday. Neither of these things have come to fruition.

The giftcard is useless now as it was a birthday gift, which has been by four days.

Spoke to an advisor on live chat who told me to raise the issue I had concerning being overcharged by emailing customer support got no reply tried live chat again to ask why I had no reply and got blocked from all peacocks websites without any reason

This company fails to refund customers following return of goods. My wife used to shop regularly with Peacocks, but will never do so again.
We returned a dress early in June and, despite three promises of a refund, no money has been returned.
I'm starting to wonder if they are in financial trouble.
What a terrible company.

Amesbury store - lovely young man in there today 22.7.26 served me and my elderly mum and helped with an exchange and finding the trousers we needed - attentive and great customer service and nothing was too much trouble - very patient with my elderly Mum too which is rare these days - I just wish I had him working for me!

Tried to return item through Evri(their chosen courier), Evri haven’t collected and although that’s not Peacocks fault, their inability to offer any help whatsoever has been shocking. Particularly Brandon the customer service advisor who not only cut off the web chat then decided to reply to a complaint I made via email about him. It’s honestly trolling at this point.

They do not resolve the issues at head office, but pass it backwards and forwards doing nothing.

I ordered some trousers at 20% off, which were faulty. I sent them back and asked for an exchange - online you can’t do an exchange. They wanted me to order another pair of trousers at the normal price and will only give me 15% off if the faulty items are confirmed as faulty. They would not honour the price and now the trousers are sold out. This has been a situation going on now for 4 days without resolution. I have asked management to contact me, not one member of management has responded. Don’t even bother with peacocks online, waste of time, energy and money.

Absolutely fantastic service when I could not access my online account. It turned out it was actually my own fault ! Great customer service from Tyson. Thank you

Appalling behavior by staff at Fore Street branch—hostile and racist:

Appalling customer service at the Fore Street Road Peacocks (18/07/2026, 3:20 PM). An elderly customer shouted at my young children over a scooter policy that was never mentioned at the door, leaving them shaken and in tears.
When I sought assistance, a white staff member named Lauren completely dismissed my children's distress and defended the aggressive customer. As a family of color, the immediate hostility, lack of respect, and defensiveness we faced from Lauren made it deeply apparent that her treatment was racially motivated. To make matters worse, she was highly combative when asked for her name, snapping, "I'm not scared, it's Lauren."
Peacocks management needs to urgently investigate this employee's bias and complete lack of professionalism.

I visited my local store to return an item of clothing. It was very busy as the sale had just started. Therefore there was a queue at the till with customers close behind me. It was a straightforward transaction with a receipt. I was mortified to be asked for my name and address. I wish I had resisted but I was caught of guard and was aware of the queue behind me well within hearing distance. Also I was felt under pressure not to cause a fuss and delay the queue progressing. This was not necessary and permission should be sought before asking for personal information in today’s world.

I visited the Bilston Peacocks today Fruday 17th July I was very happy with the lady who served me I was struggling to get my purse from my bag so she kindly packed into my own bag for me. Very friendly and helpful. This is my local store and visit quite often I love it especially when sales are on.

Why have your 4 pk full woman's briefs changed in size. Twice I have purchased the pks. The sizes are so big to what they were. I can't shop here no more. I have wasted £18.
Not a happy custormer for sure Linda
You want to check what the companies are upto making all these wrong

I had waited nearly 3 weeks for my Bonmarché order and was despairing of ever seeing it when I decided to make a 6th or 7th call to customer services. This time I really struck lucky when Kieran answered . He listened patiently to all my complaints and arguments and explained that he would arrange an express delivery for me without delay. He then followed up our conversation with a confirmatory email. Two days later my order arrived at last! I really like Bonmarché clothes as they are well made and very good value but I had vowed never to shop with them again after this delay until Kieran stepped in and restored my faith.