Peacocks Reviews 

I took part of my online order back to store for a refund on the 25th July. I'm still waiting for a refund.
I emailed customer service first and was told that it has gone to the finance department and needed to wait 14 days from when I returned the order to store. It says online, online orders returned to store 3 to 5 days for refund.
On the 14th day I rang customer service and was told that I needed to go back to store and they would have to do the refund again. When I asked why I had to do that, they lady on the other end of the phone, sharply said well thats how the process is.
So I emailed them again to check if this was right, and that I was not happy with the way I was spoken to over the phone.
I went to the store yesterday and the lady i seen was lovley. She took some details and went to head office to ask about it. She came back and told me I needed to fill out a form as it looks like a tech glitch. She was very apologetic and said she wasn't happy with how long ive had to wait. I've got to wait another 14 days for the refund.
I won't be ordering again from peacocks. I also wont be shopping in store.

I ordered some clothes for my baby i entered my address correctly it even showed as correct on my confirmation email but for some reason on the delivery address given to evri it was a completely different postcode i contacted peacocks about this i was told on the phone that he could see the fault and I needed to fill in a form to open a dispute i did this and attached the confirmation email which had the correct postcode and the evri tracking with the wrong postcode i was then told I couldn't get a refund cause it was delivered to the address given to evri so there's no fault even though the postcode on the confirmation email and the one given to evri was different and it was delivered to a completely different address which I had sent proof of as a single mother already struggling i think this is absolutely disgusting and will be disputing the charge through the bank

Disappointing customer service

I received a faulty item from Peacocks and contacted customer services, who assured me that I would be refunded for the return postage. I was also told that although they couldn’t reorder the item for me, if I placed a new order myself, the delivery charge would be refunded.

I received a refund for the faulty item, but not the return postage or delivery charge. When I contacted Peacocks again, I was then told that I had been given incorrect information and that they would only refund the return postage.

I have still not received the return postage refund. I contacted them again and was told that the refund had been sent and that I needed to contact my bank. I have checked with my bank and no refund has been received.

I have now emailed Peacocks again and am being ignored.

It is extremely frustrating to be given conflicting information by customer services and then be left chasing a refund that I am owed through no fault of my own. I expected much better customer service and would appreciate this being resolved rather than being passed from one person to another.

Fast response,and helped straight away and resolved my complaint about my order not been received nearly 2 weeks later.

I chatted online with Sakia and she was very helpful in addressing my issue, and advising me on the best course of action to take. She was also very polite and friendly.

Terrible service by manager in Eltham and still waiting response from Customer Service after chasing several times.
My sister bought me several dresses from this shop. Wore one dress once for a couple of hours and it fell apart at the seams.
Took it back and the manager said it looked like I had ripped it. Basically calling me a liar. Nothing he could do. Obviously this his attitude generally as staff member I took it to first said the manager would need to see it and doubt he will let you exchange or anything.
Don’t shop here as terrible quality and awful customer service. Will never shop here again.

Sakia was very helpful,efficient and clear with my requests. Alan Butler

Sorted out a small problem with my postage address fast. Thanks

Sakia was very helpful on chat and looked into my query no problem.

Unfortunately, I didn’t receive my Peacocks order that I placed. I contacted Peacocks customer service team via web chat and spoke to Brandon. Brandon was absolutely amazing and sorted out very efficiently and quickly a refund back to my account. Thank you Brandon 🤩👍 you are awesome ⭐️⭐️⭐️⭐️⭐️

The fact that Brandon explained what I had to do to return my items very clearly. I appreciated his help and patience very much. It has made things a lot easier for me. 'Thank You' to Brandon

I ordered some items online and i returned to store for a refund on the 25th July.
I received my email receipt however I still have had no refund given.
I contacted customer services who stated they had to escalate this case to their finance team on the 01/08/26.
Still no refund and I am still awaiting a reply.
I have yet again emailed peacocks customer services for an update and they just state that their finance department is still investigating.
It is a shame because now it has put me off from ordering online!
Hopefully peacocks customer services will reply shortly with my refund that I am
owed!

My order didn’t arrive Evri they actually sent it back to peacocks but kept telling me it was out for delivery until I received an email from Evri customer service to tell me they had sent it back but didn’t say why, so I contacted peacocks customer service and I got Kyle who was amazing he has arranged for a replacement to be express delivery he was so helpful 😊

The supervisor in the Luton store at the time of writing this (August 2026) - young Asian girl, was rude and unprofessional.

I simply wanted her to know that she served another lady in the queue who went up to the till in front of me from another side. When I went up to explain, her response was "Well, she came up to the till in front of you, so I serve who comes up innit?!" (clearly her customer speaking skills were lacking).
When I told her about the way she spoke, she sniggered as if she didn't care. I then said that all was needed was a simple apology in a polite way with good manners and she said that she already said "My bad" (her version of an apology, which if she did say it, I most definitely didn't hear)

Her whole attitude and demeanour was dismissive and belittling to customers, which is a shame. Someone with more customer service skills should have her job instead to be honest.

Today I had excellent customer service from Peacocks care team notably Fatme-Aicha who was very helpful.

Another one star review regarding the non existent ‘refunds’. I have been waiting 2 weeks for a refund having been in store to return an online order. I received paperwork of the transaction via email but no refund. Online it says 3-5 days to receive an in store refund. I questioned this a week ago on online chat and email and the online bot kept throwing various excuses such as I need to return to store, they had no record of it, I have to wait 14 days etc etc. They even attempted to paste me the bon marche policy about not refunding to PayPal to which I sent back the clear peacocks policy and they had no leg to stand on. There is clearly no customer service team, it is all AI bots. They have told me they are escalating the investigation now and I need to wait 14 working days for a response. They owe me over £100 and are actually breaking consumer laws now. Beware of using them and do not fall back on the safety of returning. I will be escalating this further.

new to Peacocks on line service , awful service , Evri apparently damaged the goods and when we raised this to peacocks they said they would resend the goods, however, one item was now out of stock ! and this was part of a matching swimwear set. ! we placed another order and they delivered the wrong item, when i notified them i got a response to my e mail which said " we apologise that the goods were damaged ". It's obvious that Peacocks do not have a customer services team led by humans , i imagine it's all AI and automated E Mail responses. The instore experience is good but on line.... avoid.

Following my previous review and after two whole months I had to resort to getting my money back from my bank.
What appalling lack of service by Peacocks. The CEO of this shower of a company should be ashamed. A nil star is the correct rating.
Are they going broke??

Easy online ordering. Goods arrived promptly. Very happy with my purchases. I ordered a couple of pairs of jersey trousers, which are so comfy and have washed well.

Just like all the other reviews on here regarding "refunds" I have waited 2 weeks for a refund for which the store did for me from an online order. Customer service very poor indeed when you call or email for which I have done on both occasions now. They have apparently now escalated to their "finance" team to investigate the refund & I will expect an email in 3-5 days. NEVER had this issue before when refunds were produced! I will certainly not be shopping with them again online after this and I will be taking this further if I do not receive my money back. All I can say is buyer "BEWARE"