Peacocks Reviews 

I visited this store earlier this week (Wallsend, Tyne anns Wear ) and, unfortunately, had a very unpleasant experience with the staff.

During my first visit, my card payment didn’t go through because it was a foreign card, so I cancelled the purchase. After that, I could hear the sales assistants discussing the situation and smiling about it. The next day, I came back and purchased the items anyway. I find it extremely unprofessional and disrespectful when staff make fun of or discuss customers in front of them.

Unfortunately, this is not the first time I have experienced such an attitude in this store. About a year ago, I came in with my newborn baby just to look at some clothes. My baby started crying, so I politely asked if I could feed her in the fitting room. Instead of showing any understanding, an older blonde female member of staff raised her voice at me and told me that it was “not a place for feeding.”

I understand that every store has its own rules, but basic respect, kindness and humanity should always come first — especially towards a mother with a newborn baby.

It is honestly disgusting to be treated this way as a customer. Staff should make customers feel welcome, not judged, mocked or humiliated. Very disappointing experience. Shame on you.

Sakia from live chat was very helpful.

Courier photo of delivery was not the store. So I didn’t get my parcel. Shame was a nice dress now out of stock. Had to go through chat line customer service, sakia has processed a refund, but would have preferred the parcel. Won’t order on line again using Evri.

Great company easy to use the website , also I had to use chat for a problem which they sorted very quickly
Would highly recommended this company

Ordered many items for my son as a birthday gift, paid for express delivery. It didn’t arrive. The refused to refund until 7 days had passed despite me telling them I had spoken to the courier who said they couldn’t find the parcel. They said they can only refund the parcel express shipping fee. The FINALLY refunded the clothes but not the express shipping fee and told me that I’m ‘74th in line on a spreadsheet’ to receive this refund so ‘it will take a while’ this company is disgusting beyond belief. This is STILL unresolved. These people are thieves.

Customer service
Sakia was extremely helpful today as I was having problems with my order and had it all sorted very quickly.
Thanks very much

Placed online order, all smooth. Issue is with a top, that smells awful. Yet upon asking, I am not allowed to wash, to try and remove smell, and then return if item still smells. Only option PEACOCKS gave me was, return only. I like the top and want the top, which is not in store, so I can't just go and exchange for another. So do I waste the money trying to wash and have to throw if smell does not go, or do without the top??
Think PEACOCKS could've let me wash and return given that I've asked them about it on the same day that I've collected it.
COULD DO BETTER PEACOCKS

Chatting on chat today was an excellent experience, and my query was sorted straight away by the person named Sakia

The WORST customer service
Avoid this shop it’s awful, especially the Hillsborough store in Sheffield. The ‘manager’ is a complete joke. Rude, unprofessional and uninterested. I’ve shopped here once in the years it’s been there and now I can see why!

Saw some trousers I liked online, thought I would get 2 pairs. Fortunately I decided to check your sizing and do you realise 'short' is 27 inside leg not 29. Guess no purchasing your trousers for me then.

It's a shame to see I'm not the only one experiencing problems in getting a refund..
I brought items online 15th June, returned to store 7th July, it's now the 28th August and still no refund.
I've rang and emailed only to be fed excuses. They say you need to wait 5 more days, then 10 more days, give it a few more days. They then say they need to escalate it and this will take more time. It was then finally resolved on their end, but no refund appeared in my bank. I then asked for a date, they said 24th Aug and guess what... No money appears.. They are now ignoring my emails and when I ring they are just coming up with excuses saying they need to escalate it again.. I've now taken this to my bank who has issued me a temporary refund why they sort this out..
I will not be shopping with peacocks again and that's a shame as I really like the clothes.. The customer service is shocking.

I would not recommend this company at all despite emailing at least 8 times no refund has been issued i returned items to the store gave confirmation of this however no refund ! You are wasting your time calling they dont answer the phone appalling customer service
DO NOT BUY FROM HERE

Spoke with brandon today as I mistyped my email address for my order and he sorted it within seconds, amazing customer service 🙂 Thank You

Disappointing! After ordering a large order on 16 July I have sent 4 emails to customer services asking for an update on my order and finally asking for a refund as per their 30 day refund policy. Each advisor has told me they have followed up my complaint with a request to the warehouse to ship my order for next day delivery and it has never arrived. All I want is a refund now, but they can’t even manage that either. Summer is coming to an end, I don’t even want the clothes anymore, just give me my refund. 😡 Useless online service.

Contacted online chat because my return hadn’t reached them and therefore I hadn’t received my refund. Spoke to Sakia who sorted me a refund immediately. Great service!

I was given a voucher in store to use online, but although it said it had been added at checkout, when I paid, the discount wasn't taken off. I was told by customer services that it cannot be done retrospectively even though it was their error.
Then the main item I ordered wasn't in stock, which I only found out about because of a refund from Paypal, no contact from Peacocks.
The final straw was that the courier delivered my parcel without ringing my doorbell, left it in an unsecured area and it went missing. When I contacted customer services all they did was send through a claim form for a refund that could not be completed on my phone!
That was their third strike, and so I have deleted my account and will be telling everyone about my experiences.

Really disappointed with the service in-store today (Southend) and even more so when I've done the store feedback and discovered you have to accept their junk mail to enter the £200 gift card draw.
Will make me think twice about shopping there. There should always be an option to refuse marketing emails

Sakia quickly helped me to track my returned parcel after i forgot to add my delivery note into the package. She
confirmed that the order had indeed been returned and a refund issued.

I have just bought one item, pyjama shorts for £9, reasonable I thought. However, what I find increasingly annoying is that whenever I purchase sonething there once paid, I am presented with a ridiculous about of paper for a receipt. I just measured my latest which is 60cm, i.e. 2 feet. Twice as long as the pyjama shorts I bought. Peacocks....it really is about time that you did something about this An INCREDIBLE waste of paper! I will keep this folded up so I just keep seeing the word "PEACOCKS" to remind myself not to shop there until this changes.

I am extremely disappointed and frustrated with the way Peacocks has handled a straightforward refund.

I returned goods to a Peacocks store on 24 July and have the original receipt and refund receipt confirming that the refund was processed on that date. I was initially told to allow up to 14 days for the money to reach my account.

When the refund still hadn’t arrived, I contacted Customer Services. What followed was a series of conflicting responses. I was initially told the refund had been processed, then told it wasn’t showing on their system and that I should contact or visit the store so they could investigate it.

Why should I have to make another journey to the store to resolve an issue that should be traceable through Peacocks’ own systems?

After further contact, Customer Services eventually acknowledged the continued delay and conflicting information and escalated the matter for further investigation. I am now being told that they cannot give me a timescale for resolving it.

I have provided the original order details and refund details, so I find it astonishing that in 2026, with today’s technology and transaction systems, a company can apparently process a refund but then be unable to trace what has happened to it for weeks.

This has involved far too much chasing on my part for something that should have been a simple refund. The amount of time, inconvenience and poor communication has been completely unacceptable.

I am still waiting for my money and for a proper explanation as to what has happened to it.

Peacocks really needs to look at how its customer service and refund processes are being handled. This has been a very poor experience from start to finish.
Update: The refund was eventually received today, 26th August, after over four weeks, repeated chasing and conflicting information from Customer Services. There was no explanation or meaningful apology for the delay.