Peacocks Reviews 

I will never order from peacocks ever again!!! I was sent a faulty item. The website guides you to email them if you’ve received a faulty item, but no response in five days. I then tried Web chat and nobody is ever connected. I finally got through by phone and I am told there are no returns labels even if something is faulty. I need to pay for the return myself. Why guide a customer to your email if there is no proactive response to faulty items anyway? So now I have to be further out of pocket to return an item you have sent to me with dirty marks on it!

Webchat Advisor Brandon was really helpful today; asked appropriate Qs to understand my needs (wanted to upload till receipts to gain my membership points as at time of purchase this couldn't be done due to the system being down) and clearly advised me on what to do. Super efficient and friendly : )

I had a query with my teturn and after speaking to Brandon on the online chat he resolved the issue within minutes. Very haooy with the custimer service.

If there was a minus one star ⭐ I would give Customer Services this score !!!
I placed an online order on the 3/8/26 for 3 items, at the time of ordering they were all showing as in stock, on receipt of my order I found that 1 item had become out of stock and they were going to refund the item amount back to my credit card. Well it is now the 9/9/26 !! Over 1 month later and many phone calls to Customer Services and 1 to that online instant chat on 4/9/26 and my account is still not showing the refund on it.
Would I shop Peacocks Online again… I doubt it, this experience has most definitely put me off, and they still have MY money. I’m going to approach my credit card company now and see if they have better luck than I do. Or I might go to the small claims court where I could not only claim for the amount of the item but also my expenses !!!

I visited Peacocks in Hull’s Prospect Centre yesterday and was disappointed with the customer service. The lady who served us seemed unfriendly. There was no smile or “thank you,” and we felt ignored rather than welcomed. A little courtesy would have made a big difference

Brandon resolved my issue very quickly. Issues with address and assured it was updated. Response was quick. Thanks again.

I had a problem with my order and tried calling but was hold for ages so I tried online chat. I spoke to Tracey and explained there was a delay with my order she was very apologetic and said evri had not delivered the item and issued a refund straight away saying I would get the money refunded in 3-5 working days. It took less than 10 minutes on the chat to be resolved and Tracey was super polite and helpful. Thanks so much

This is still ongoing but had to write a review because it’s almost comical just how bad their customer service is. If there were awards for bad customer service then Peacocks would clean up. The store managers accuse customers of theft, if anyone actually nicked anything from Peacocks they’d bring it back straightaway. My wife tried to return an item that was unworn, still with tags on and she had a receipt for it but because she had paid by Apple pay the card number didn't match the physical card number as apple encrypt it. They refused her a refund as they said she could’ve stolen the item. They kept the item and never gave her a refund. Been trying to get in touch with customer services for over 2 weeks now but we’ve had to open a case with resolver because they are that terrible. On hold for 20 minutes only for them to hang up when you get through. Emails pinged back as undeliverable, probably because their complaints inbox is that full. Avoid like the plague

5 great tops delivered in the time stated.

Returned two orders to the store in early June. Despite having evidence of the return and speaking with and emailing Customer Service, still no refund. They keep passing me back to the store. Appalling customer service. Now having to go through my bank.

Spoke to Brandon on the online chat due to my parcel having an issue. He was quick and sorted instantly.
Thank you so much

I have waited almost 8 weeks to receive a refund for returned items. Customer Services have strung me along saying that it will be sorted but to no avail. My last two emails have gone unanswered and my phone calls have not been taken. They’re happy to take your money, but not to give it back it seems.

I purchased a number of items from my local store and needed to return one item. On driving back to the store I was told they were closing in 3 days and (even though they were still open and selling stock) they couldn't accept any refunds. I was told I would have to drive to my next nearest store ( a 60 mile/1.5 hour round trip). I contacted their 'Customer Service' team and found that, when you do eventually get a reply, they actually do not care about their customers.
In future I will be going out of my way to avoid buying anything from Peacocks and advise other people to do the same.

Trying to order online and my Bluelight discount wasn’t working, tried serval times and so did my partner. Spoke to Brandon and he sorted it immediately - fantastic service!! Thank you!

Dealt with Sakia she sorted my problem immediately.
Great prompt service.
Thankyou Sakia.

Sakia was helpful and sorted out my enquiry by using the peacocks online chat

What has happened to peacocks, they have definitely lost there way…
I used to use them all the time, the mens things are only 5% of the shop now, if that.
With very bland clothes. Its no wonder there all closing. They really have no idea..

i ordered some stuff and apparently it didn't get to the warehouse or something, ive had countless calls with them and my problem is still not solved, its been 3+ weeks!! i want to request a refund but that seems like it's gonna take 6 weeks to get refunded if i ask🙄 money gone down the drain

I visited this store earlier this week (Wallsend, Tyne anns Wear ) and, unfortunately, had a very unpleasant experience with the staff.

During my first visit, my card payment didn’t go through because it was a foreign card, so I cancelled the purchase. After that, I could hear the sales assistants discussing the situation and smiling about it. The next day, I came back and purchased the items anyway. I find it extremely unprofessional and disrespectful when staff make fun of or discuss customers in front of them.

Unfortunately, this is not the first time I have experienced such an attitude in this store. About a year ago, I came in with my newborn baby just to look at some clothes. My baby started crying, so I politely asked if I could feed her in the fitting room. Instead of showing any understanding, an older blonde female member of staff raised her voice at me and told me that it was “not a place for feeding.”

I understand that every store has its own rules, but basic respect, kindness and humanity should always come first — especially towards a mother with a newborn baby.

It is honestly disgusting to be treated this way as a customer. Staff should make customers feel welcome, not judged, mocked or humiliated. Very disappointing experience. Shame on you.

Sakia from live chat was very helpful.