Peacocks Reviews 

Order No. 202478781
I had to go and look for my parcel down the road. The courier failed to deliver to my address.
Then, when I opened the outer packaging, the smell that hit me was unpleasant.
After opening the see-through plastic bag the clothing was in, the foul chemical smell was so strong, it irritated my eyes, nose and throat.
I believe those clothes had been soaked in formaldehyde or another toxic chemical. Either way, the smell was so noxious, I did not feel comfortable trying on any of the clothing. It was wholly unsatisfactory and not fit for purpose.
I emailed requesting a free return label and was told to return them and I’d be reimbursed if they found a failing.
They refunded my original payment, but they failed to refund my return shipping, which is against The Consumer Rights Act 2015.
Unless the person who checked the clothing has absolutely no sense of smell, there’s no way they didn’t smell how strong those chemicals were!
I’d like to hear the excuse from Peacocks for why they think they can break the law.
You have my order number. I’ll await your response.
I do expect my return shipping to be refunded.

Lost parcel. Was quickly resolved and a new one on the way, hopefully. Sakia was really helpful.

I unfortunately mislaid my receipt the item was a 10 it was on a coat hanger size 12 I returned it back to store to just exchange for the right size the bank transaction was on my phone from 2 days earlier I didn’t want a refund just to change for a bigger size I had selected £49 of goods so due to respond I got for an exchange I left the goods and won’t be visiting peacocks ever again

Had numerous problems trying to sign into the app, had forgotten password and had various emails sent to reset, then rang customer service, the girl was really helpful and friendly, however, my problem still wasn't resolved ,I emailed again with screenshot of the issue.. before I received a reply, I decided to ring customer service again, and, immediately, the fella who answered was helpful, friendly, patient and understanding... Turned out the issue was on my end!! He took the time to help get it resolved, again, with patience and friendly conversation .. Eventually all resolved and I'm a happy app customer!! 🙌😌✨ps, I received another helpful email after the call ..

I went to Peacocks in Bridport, Dorset and spoke to the cashier regarding a parcel that should have been delivered to the store 2 days ago. She was very thorough on her checking as to what had gone wrong and found the delivery company - EVRI hadn’t delivered it in time frame given. She took my details regarding the order and said she would sort it out as or when the parcel arrives. She also took my phone number so that she could update me. I was very impressed with her albeit it was an error by Evri and not the store

Ive joined the Peacocks Loyalty Scheme, but as a technophobe I've struggled to suss out how the points system works etc., I had some lengthy comms with their Help Desk (good, punctual friendly service) & then was cascaded to their Telephone Customer Service Team for bespoke help. I spoke to Richard and he was amazing ! Resolved my instant queries and troubleshot a few more, as they arose, during our convo. Everything was confirmed in writing and I am one extremely happy shopper ! 10 outta 10 Richard & thank you !

I saw a raincoat on line and when i explained to the very friendly lady she knew exactly what i wanted and went upstairs to get it,very pleased with the service

I visited the Skegness store yesterday and had to return today to do an exchange. I received excellent customer service from Diane and Chris. They did the exchange and helped me with the app and with my loyalty card. Great service 👏

I would definitely recommend retailer Peacocks. I have purchased summer items in recent years and impressed with garments. It’s not a retailer would think to have shopped before. I sent request to be notified for a particular item in size 14 when back in stock. I was very impressed with speed of communication and customer service from Thomas. My experience with other retailers can take days to receive a response. Well done and thank you Thomas. Happy customer 😊

Skipton Peacocks.....what an excellent store!
Always clean, spacious and well laid out, with a good range of clothing, making you want to try/buy items that you wouldn't do normally!
Fantastic customer from each and every member of staff, a big thank you to Vicky for doing the absolute utmost to source a jacket....successfully. Who needs the internet when you have service like that!
Will certainly be popping in regularly 😁

Purchased a set of 3 men's L boxer shorts, when I went to the counter to pay I was advised that these are "small" fitting and advised to buy the XL which I did. At home trying them on they were far far too big falling off me to the floor. Took them back the next day and they refused to swap them or credit me as I have opened the packet !!!!
I E mailed the customer care team (useless) and explained what had occurred and the staff refused to assist me.
There response was ( unbelievable) to take them back and see if they will swap or credit you....DUH !!!!

I stupidly ordered the wrong size dress online and had a web chat with Harrison who was very helpful and was able to cancel my order for me. Many thanks Harrison😊

Parcel not delivered, they sent email asking if wanted refund or replacement. Have now requested refund x2 NO ACKNOWLEDGEMENT or contact

Nope not happy with the rule, need a receipt that had the code on it. Even though the item of clothes had the price tag and code. Plus same woman who served me the day before. Plus I had the other receipt with my bank details. Nope cannot use that either. Well guess what will not be spending any money in this shop anymore. Ooh Exmouth shop !!!

Terrible customer service, Zahra was quite blunt and unhelpful, and eventually Harrison was able to refund my money after the package came almost a week late and items were missing. They did not offer to refund postage or credit my account for any returns as a gesture of goodwill either. It was such a hassle, and I have to say this company won't be getting my money again, as I just don't have the patience if anything goes awry again. They don't seem to want to take accountability for it or even offer a gesture of goodwill. Avoid if you can!

I had an excellent experience with Harrison on the Peacocks online web chat. Harrison couldn't have been more helpful when dealing with an issue where EVRi (surprisingly unhelpful) lost my order in transit... He was professional, understanding, and efficient throughout the process, taking the time to explain everything clearly and arranging a replacement order for me without any hassle.

What could have been a very frustrating experience was made much easier thanks to Harrison's outstanding customer service. He went above and beyond to help, and I am extremely grateful for his assistance. A real credit to the Peacocks customer service team.

Thank you, Harrison!

I had achat with Sakia and she was very helpful with my query regarding my order.

Quick and satisfying response from customer service. An item was missing from an order. Spoke to Zahira at customer service who responded quickly and arranged for a replacement

Good service contacting Peacocks via on the online chat regarding a refund. A little slow but my query was resolved easily. Very courteous staff member.

There was an issue with the incorrect delivery address being used for my parcel. I had an online chat with Sakia customer services who immediately corrected the delivery address and I received a immediate update from Evri with the correct address, this only took a matter of minutes.