Pentagon Motor Group Reviews 

Being a women who knows absolutely nothing about cars, it is very daunting when a warming light comes on. On 2 occasions now, the latest being today, I have been in this situation and no idea what to do next. I called the Huddersfield garage as I always take it here for its service and on this occasion received Sean on the phone. He was calm and reassuring, and asked if I could bring the car down so he could take a look. He fixed the problem within 5 seconds and I’m now happily back on the road. I can’t thank him enough as with all the staff at the Huddersfield branch for always being so understanding and helpful. I never feel judged for not having a clue when I phone about the most random things and have always been listed to and assisted immediately. I have never had a car dealership so accommodating and willing to help. I will never be purchasing a car from anywhere other than here. Thank you so much Sean, you made my day!

Top Service at St Helens from Ryan Moore & the sales manager Stuart. Any problems, dealt with straight away. Ryan is one of the best sales people, talked my hubby to buy a new car when he wasn’t looking and sold him a beautiful car for a bargain.

I had a fantastic experience thanks to David. He went above and beyond to source and deliver my Vauxhall Mokka-e promptly. Throughout the entire process, he was flexible and kept me well-informed. Seven months on, and I’m still absolutely loving my car!

Avoid at all cost.
Pentagon ford in Warrington.
What a pointless excuse of a bodyshop.
It took them 3 MONTHS to replace the bonnet hinges on my vehicle!
Covid and BREXIT were cited as reasons for the delay in parts delivery even though I'd found the parts with one phone call at a different dealer than their own (vision).
The staff at Pentagon ford in Warrington are untrained, disinterested, unprofessional and incompetent.
Don't allow your insurance company to insist your vehicle is dealt with by them.
I wouldn't be surprised to find backhanders are the norm' in business heading their way. It certainly isn't reputation.
Avoid like the plague

David was very patient to answer our questions when we were checking the car.

Pentagon Ford Runcorn
Had to take my car in for a recall
Easy to book a appointment.
Fixed whilst I waited, first class service, would recommend

David was a pleasure to work with and made our purchase easy.
Would definitely recommend buying a car from them again in the future

David helped me through buying and selling my car, kept me in touch with everything without any problems

David Wells was our salesperson when we purchased our Vauxhall Crossland . He was courteous polite and not at all pushy when speaking to us . Infact all the staff at Vauxhall Burton were the same . We felt that he went above and beyond and made the experience of buying a car great . Would certainly go back here when the time comes to upgrade our car .

I purchased my Audi Q2 from Pentagon, Burton on Trent in October 2024. I spoke to David Wells on a number of occasions, who sold the vehicle to me, he was really helpful, nothing was too much trouble and I did not feel that I was being ‘fobbed’ off , pressured, even though I am sure I was an absolute pain. I viewed the vehicle on line and David carried out a video of the vehicle. Once I decided to purchase, it all went through with no problems. I had the vehicle delivered to my house , as I live a considerable distance from the garage, this was no trouble and I received it fully valeted and with a good amount of fuel too. I have been absolutely delighted with the vehicle and the service I received. Many thanks

Very Professional

Will never buy a car from Ford Warrington again, I requested a copy of the service record and was told that I will receive them on the app, I have made numerous phone calls and emails to Pentagon head office with no joy whatsoever, as soon as you purchase a vehicle from them the after care is non existent, the sales staff are not interested and don’t get back to you. Also beware they will offer you an extremely low price for your part exchange even though you get a good price on the website.

David was excellent, really pleasant to deal with and helped me turn a car round really quickly, the only slight thing that let it down was the detail clean which as far as I could tell hadn’t been done more than a very standard clean but in-spite of that the car is excellent, the team were professional, the process was simple and I would recommend them! Thanks guys.

Bought a SEAT from Pentagon Burton On Trent and during the sales process the salesman, David, was keen to get the sale as you would expect. I asked for the SupaGard to be applied and having paid for it was told that they did not have the floor mats for the vehicle at the moment and would contact me to arrange the vehicle going in once the mats had arrived. I was offered a loan car for the day so that I was not without transport whilst the SupaGard was being applied.
However, the vehicle developed an engine fault within the first week! We lost all confidence in the vehicle due to this and I returned it asking for an exchange or refund. I was made to feel like a villain for bringing a faulty car back and was told the general manager would contact me once they had diagnosed the problem.
The manager has to this day not contacted me nor apologised for it all. I was not offered a loan car whilst awaiting diagnostics and only received a very short email from David basically saying "still waiting on our service department confirming the fault".
He also suggested that I could "trade" the vehicle in for another one at the dealership!! Firstly, I'm entitled to the full value paid so why on Earth would I "trade" it. Secondly, it is clearly faulty (as he witnessed) so I assume they would have offered a price to reflect that. Disgraceful attitude and a very disappointing experience.
Fortunately, there is a diamond in the rough there called Amy, who has communicated with me throughout the process of getting a refund and assured it will be issued within 3 working days. Though, that would be by the end of today, so we'll see if that happens.
Customer service were CC'd in emails too and replied saying the management team are on the case and will be in contact, this was at the beginning of last week and I have heard nothing since.
I would not recommend this dealership based on my experience. But if you really must use them, ask for Amy in sales.
Update: I have amended the review from 1 star as Lauren and her manager at Derby accounting were fantastic as regards getting the refund issued. They should clearly be in charge of Customer Service training.

Visited my local dealership as I'd seen 2 cars online I was interested in. Spoke to a very knowledgeable sales team member who answered all my questions & could give advice as to which car would suit my needs better. Went for a test drive and booked to come back few days later with my partner.
Purchased the car on my return visit and everything was explained in detail about warranty and service plans etc but none of this was hard selling was my choice if I wanted to add any extras.
Car was ready next day to collect as I needed it for starting a new job. Collection was easy, sales team member explained all the features & showed me where everything was as this was a big upgrade from my previous car.
Left feeling confident if I needed anything or had any problems I could come back with no problems. Would defiantly recommend and I will come back when the time comes to upgrading.

Having bought several cars (visiting many many dealerships) I have to say this was the most pleasant experience. From the call I made to Taylor and then visiting the showroom he made me feel welcome and valued. Nothing was too much trouble and he answered all questions. Just had my car delivered by him and cannot recommend dealership (mainly him) enough.

I recently purchased a pre-owned Corsa E from Pentagon in Mansfield. While I am satisfied with the vehicle itself, I found the process and customer service appalling, and below expectations. I reserved the vehicle promptly, as it was the best option available at the time, and I was particularly pleased with the color. As I reside in Manchester, I initially planned to have the vehicle transferred to Pentagon in Oldham, approximately 80 miles from Mansfield.

However, after speaking with Conor at Mansfield and wishing to avoid the transfer wait, I decided to proceed with the purchase and paid the deposit. Initially, the process was smooth, and Conor promptly sent over the necessary documents for signature, indicating that completing this by the same evening would be preferable.

The following day, I received a call from Conor informing me that Pentagon leases the vehicle from Vauxhall and needed to purchase it from them, obtaining a V5 document before it could be sold to me. He advised that this process typically takes around a week. While I was disappointed to hear this, I understood I would need to wait.

Approximately five days later, I followed up regarding the V5, but I did not receive any further customer service, apology, or clarification from either Conor or the reception staff. After a week, I was informed that Vauxhall’s standard turnaround time is seven days and was advised to refrain from contacting them during this period. This turnaround time had not been communicated at the outset, and the information provided varied throughout the process.

At this point, I contacted other Pentagon locations in Sheffield and Oldham to inquire about similar vehicles. The service from these locations was excellent; they advised that it typically takes about two weeks to prepare the vehicle for collection once purchased, due to the need for a new V5. I was surprised and frustrated that, had I known it would take this long in Mansfield, I could have arranged for the transfer to Oldham initially, saving time and transportation costs.

Conor was unapologetic about the delay, stating that we simply needed to wait and did not wish to revisit the issue. Had the wait been shorter, I might have considered canceling the order. Nonetheless, I am pleased with the vehicle itself.

When I collected the car, there was no in-person apology or explanation provided. I paid in cash for the vehicle outright, so no discussions about financing took place; however, Conor attempted to promote additional products, which I found inappropriate given the circumstances.

Overall, I am very disappointed with my experience. I believe I was deceived concerning the estimated waiting time to induce me into completing the purchase at Mansfield, thereby enabling them to secure the sale, rather than disclosing the more transparent and forthcoming terms offered by Oldham. The level of customer care received was unsatisfactory. I do not intend to make further purchases through this dealership, particularly Mansfield, and I would not recommend their services based on this experience.

I bought a used car from here. Sadly upon arrival from another part of the country the car had a couple of cosmetic issues that had arose that was not previously pointed out on our initial enquiry communication. But credit where credit is due! Jack the manager was extremely helpful, and managed to navigate a positive outcome. Despite the unfortunate event, a positive result was achieved and happy with the outcome. Would recommend them. Also sorted a fantastic price for my warranty!

2nd major software fault on my new Grandland. 1st fault took weeks to rectify by Pentagon Burton so this time got booked in at Pentagon Loughborough. Unfortunately when I turned up the service centre operator hadn't made the appointment.
Pentagon seem incompetent throughout the organisation. Don't buy a car from them. Just check out the other 1 star reviews, I wish I had.
Just in case Pentagon reply to this, I will not contact your customer service. Dealing with you in the first place was my mistake and I will not waste any more time dealing with you than I have to.

I recently bought (or leased) a brand new car from Oldham Pentagon, the sale of which went well and I have no quarrell with. What I am not happy with is the car has an issue with the heating/AC system, making it a danger to drive when I try to use the heater, making it not fit for purpose. I took it back to their service department whom then had it for a day and said that there is nothing wrong with it, yet the issue is still present. Since then the communication has been terrible and as I struggle to leave work early enough to bring the car back to them, they just brush me aside.

Don't buy a car from these, stitched right up!