Ich musste vier Wochen auf meine Rückerstattung warten und zweimal telefonisch nachhaken, bis ich mein Geld zurückbekommen habe. So sollte Kundenservice nicht funktionieren. Aufgrund dieser enttäusche... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I bought a cardigan I've been swooning over that was on sale. I got an email the next day it was out of stock. I wrote and asked if it was discontinued and received a nice message from Jennifer tel... Toon meer
Bedrijf heeft geantwoord
Nach einer Retoure musste leider auch ich sehr lange auf mein Geld warten. Nach drei Wochen habe ich Peruvian Connection per E-Mail angeschrieben. Drei Tage später habe ich eine Antwort... Toon meer
Bedrijf heeft geantwoord
If I could give zero stars, I would. Saga of returning items since December 2025 - seven months ago! - continues. Return label supplied mid-May. Seven weeks on from that still no confirmation of rec... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 1976, Peruvian Connection is a luxury women's apparel brand, offering exceptional, artisan-crafted, globally-inspired designs to discerning customers in the US, UK and Germany. Peruvian Connection was founded by mother and daughter team, Biddy and Annie Hurlbut. Today, the company continues to be led by our owner and founder, Annie Hurlbut. Our in-house design team doubles as fashion archaeologists, uncovering historic motifs and patterns from around the world. These historic influences are reimagined into designs that marry global textile traditions with modern, wearable silhouettes. Our knitwear collections are made in Peru by the same skilled artisans that we have partners with for decades. Many of the designs we create are produced in female-owned cottage industries where wages are higher than the local average and where transportation, food and childcare are often provided. While our company has grown over the last 45+ years, our original goal remains the same: to offer beautiful, original, artisan-crafted designs in luxurious Andean fibers.
Contactgegevens
24535 McLouth Rd, 66086, Tonganoxie, Verenigde Staten
- 0800 072 14 14
- sales@peruvianconnection.co.uk
- www.peruvianconnection.co.uk
1,7
Zeer slecht
480 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
If I could give zero stars
If I could give zero stars, I would.
Saga of returning items since December 2025 - seven months ago! - continues. Return label supplied mid-May. Seven weeks on from that still no confirmation of receipt or refund of several hundred pounds.
The small claims court is looking increasingly likely as a remedy against this quite appalling service.
2 juli 2026
Review zonder uitnodiging
Antwoord van Peruvian Connection
Dear Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand the frustration this situation has caused. The cause of the delays has been technical issues with our returns portal, which affected the returns process; however, please know that these issues have now been resolved and the system is fully operational again.
Your case is currently being reviewed, and our Customer Care team will be in contact with you to ensure your return is resolved as quickly as possible.
We sincerely regret the inconvenience caused and appreciate your patience while this matter is being addressed.
Warm regards,
The Peruvian Connection Team
Bad Customer Service
Beautiful and high quality clothing, but I will never purchase something from this business again. Absolutely abysmal customer service. Refunds take several weeks and require follow up with the company. I've made three requests to ask to be removed from their mailing list, and four months later I continue to receive their junk mail almost weekly.
25 juni 2026
Review zonder uitnodiging
Antwoord van Peruvian Connection
Dear Rachael,
Thank you for taking the time to share your feedback and for giving us the opportunity to look into your concerns.
Regarding the catalogues, please know that your mailing address has already been removed from our mailing list. As our catalogues are pre-printed, you may still receive a few additional mailings while the current circulation cycle is completed. Once these have been distributed, you will no longer receive catalogues from us, as requested.
With regard to your return, refunds are issued as soon as returned parcels are received and processed at our warehouse, at which point the refund is issued to the original payment method. In the meantime, our Customer Care team is always available to assist with any questions or concerns and will be happy to provide updates whenever necessary.
Thank you again for your feedback. We appreciate you bringing your concerns to our attention and are sorry that your experience did not reflect the level of service we strive to provide.
Warm regards,
The Peruvian Connection Team
Refund delays
I bought an item in early March which was too big and returned it. I still havent had my refund. I have been a customer for about 25 years. The company seems to have changed its systems for the worse and from the reviews i can see others had the same experience. The clothes are still ( nearly as ) nice but the returns policy is terrible. I am still waiting for over £200 nearly 4 months later.
6 maart 2026
Review zonder uitnodiging
Antwoord van Peruvian Connection
Dear Ms. Sinyor,
We are very sorry to hear about your experience and completely understand your disappointment, particularly as a valued customer of many years.
Late last year, we experienced technical issues that affected our returns processing. To address these, we implemented a new returns process and are currently working through refunds using this updated system. During the transition, we experienced some challenges and delays, and we sincerely regret the inconvenience this has caused. We have since taken steps to address these issues to help ensure they do not occur again in the future.
We greatly appreciate your continued support over the years and sincerely regret the disappointment this experience has caused.
Warm regards,
The Peruvian Connection Team
Als langjähriger Kunde absolut enttäuscht
Ich bin seit ca 20 Jahren Kunde und war bisher immer sehr zufrieden. Aber in Zukunft werde ich hier nicht mehr einkaufen. Die Rückabwicklung war eine einzige Katastrophe mit langer Wartezeit und komischen Antworten warum das Geld nicht kommt.
Nicht mehr zu empfehlen
10 juni 2026
Review zonder uitnodiging
Antwoord van Peruvian Connection
Sehr geehrte Kundin,
vielen Dank, dass Sie Ihr Feedback mit uns geteilt haben. Es tut uns sehr leid für die Unannehmlichkeiten und die Unzufriedenheit, die Sie im Zusammenhang mit Ihrer Rücksendung und dem Rückerstattungsprozess erlebt haben.
Wir haben versucht, Ihre Bestellung anhand der in Ihrer Bewertung angegebenen Informationen zu finden; leider konnten wir diese keinem bestehenden Auftrag in unserem System zuordnen. Aus diesem Grund haben wir Sie separat kontaktiert, um einige zusätzliche Angaben anzufordern, damit wir Ihre Bestellung korrekt identifizieren und die Angelegenheit ohne weitere Verzögerung klären können.
Wir verstehen sehr gut, wie enttäuschend Verzögerungen und unklare Informationen sein können, insbesondere im Zusammenhang mit einer Rückerstattung, und bedauern aufrichtig, dass Ihre Erfahrung nicht dem Standard entsprochen hat, den Sie als langjährige Kundin von uns erwarten dürfen.
Bitte seien Sie versichert, dass die Klärung dieses Anliegens für uns oberste Priorität hat. Sobald wir Ihre Bestellung verifizieren können, werden wir umgehend alle weiteren Schritte zur Unterstützung einleiten.
Mit freundlichen Grüßen
Das Peruvian Connection Team
I pay and they don’t play fair
Ordered an expensive jacket on May 21. Delivery was scheduled for June 5. FexEx lost the package; can’t track it and now Peruvian Connection customer service refuses to refund my credit card or provide a new jacket.And I’ve ordered thousands of dollars of clothing from them. Adios, Peruvian
Connection
6/18/26. And there is more! After I filed a dispute with the payment provider, I received a phone message from a supervisor at Peruvian Connection who acknowledged that they could not get updated information on the shipment being delivered. She said that they were shipping a replacement jacket and would email me tracking details. Turns out that they did a pre shipping label with USPS but NEVER actually sent the replacement jacket to USPS to ship to me. So I still don’t have a jacket ordered May 21 and I was lied to that a replacement jacket was sent. Wow. Avoid this unethical company if you want to be treated honestly and get your merchandise.
20 mei 2026
Review zonder uitnodiging
Antwoord van Peruvian Connection
Dear Ms. Mackinnon,
Thank you for your feedback, and I am truly sorry for the experience you have had with the delivery delay.
We want to reassure you that a formal investigation was opened, and we have been actively following this with the carrier. As per their latest update, the parcel remains under investigation and has not yet been officially declared lost.
In parallel, a replacement order has already been arranged and shipped, to resolve the situation as quickly as possible while the carrier investigation is ongoing.
Thank you again for your patience and for raising this. If there is anything further you need, our customer care team is at your service and will assist promptly.
Warm regards,
The Peruvian Connection Team
Komplizierte, kostenpflichtige Rücksendung
Komplizierte, kostenpflichtige Rücksendung
Rücksendung ist kostenpflichtig. Adressaufkleber für Rücksendung nicht beigefügt (muß per email beantragt werden). Die Rechnung nach Rücksendung der Ware weist zwar nur noch die Versandkosten (7,95 €) aus. Bei der Ausführung per Kreditkarte ("pay now") erscheint aber der volle Betrag. Kontonummer (für die Bezahlung über mein Konto) war auf der Rechnung nicht zu finden - erst über die hotline erhalten.
9 juni 2026
Review zonder uitnodiging
Antwoord van Peruvian Connection
Sehr geehrter Christian,
vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Es tut uns leid zu hören, dass Ihre Erfahrung mit dem Rücksendeprozess und den Zahlungsoptionen enttäuschend war.
Wir haben versucht, Ihr Kundenkonto zu finden, um die von Ihnen geschilderten Anliegen zu prüfen; leider war es uns anhand der vorliegenden Informationen nicht möglich, Ihre Bestellung zu identifizieren.
Um Ihr Anliegen weiter prüfen zu können, haben wir Sie direkt kontaktiert und um Ihre Bestellnummer sowie Ihre Kontodaten gebeten. Sobald uns diese Informationen vorliegen, werden wir den Sachverhalt gerne überprüfen und Ihnen bei allen offenen Punkten weiterhelfen.
Wir danken Ihnen für die Möglichkeit, Ihren Fall zu prüfen, und freuen uns auf Ihre Rückmeldung.
Mit freundlichen Grüßen
Das Peruvian Connection Team
Absolutely appalling customer…
Absolutely appalling customer services…I have been waiting 9 months for my refund of over £300! As others have said quality is no longer great either.
I just do not know what to do to get my money back…..I purchased the goods in September last year and it has just gone on and on…….
REFUNDED!
19th June….finally I have received my refund of £340 thank you….9months and 1 week from initiating return! It would appear they take notice of reviews which I filled in everywhere!
18 september 2025
Review zonder uitnodiging
Antwoord van Peruvian Connection
Dear Jackie,
We are very sorry to read about your experience. Our Customer Care department has already reached out to you directly in order to assist with your refund and ensure it is completed without any further delay.
We greatly value your loyalty over the years and we are committed to resolving this matter and regain your trust through the service and care you rightfully expect from us.
Warm regards,
The Peruvian Connection Team
Same old excuses
Dismayed to see PC is still stringing customers along, eg response to May 13 review citing a technical issue with returns. Don't be fooled by the glossy website. Since last summer PC has not functioned as a normal, healthy retail company (see reviews from June '25). I helped a 95yo friend obtain a refund after she had suffered months of anxiety, with repeated empty promises and excuses about tech probs with returns system. Awful to think how many more people are suffering, inc those who don't know about Trustpilot.
2 juni 2026
Review zonder uitnodiging
Antwoord van Peruvian Connection
Dear Customer,
Thank you for taking the time to share your concerns. We are very sorry to hear about your experience and understand the frustration this situation has caused.
We would like to clarify that we did experience technical issues with our returns portal, which temporarily affected the issuing of return labels. These issues have now been resolved, and our returns process has fully resumed.
Every customer who has requested a return is entitled to a refund, and all refunds are being processed without exception.
Many of our customers that have been with us for years know that honesty and transparency are central to how we operate. We remain fully committed to resolving every outstanding return and ensuring all refunds are completed.
We sincerely regret the inconvenience caused and appreciate your patience while we worked through these technical difficulties.
Warm regards,
The Peruvian Connection Team
I bought the peacock colored Anika…
I bought the peacock colored Anika dress. It smelled bad when I opened the package and so washed it in a large glass bowl with cold water using a little bit of woolite.
The water was immediately teal colored because of the dye. It took many changes of cold water over 24 hours before the water ran clear. It looks ok but am annoyed that if I hadn't washed it first, I'd be absorbing all of that dye. Not healthy.
1 juni 2026
Review zonder uitnodiging
Antwoord van Peruvian Connection
Dear Ms. Fitzpatrick,
Thank you for sharing your feedback. We are sorry to hear about your experience with the Anika Dress.
The vivid peacock color is achieved using a rich dye process, and it is not unusual for some excess dye to be released during the first washes, particularly with deeply saturated shades.
We also apologize for the odor you noticed when opening the package. Occasionally, garments may retain a scent from the dyeing or finishing process. Usually, airing the garment out and using an unscented Febreze will help, or alternatively, placing the dress in the freezer can help eliminate lingering odors.
We understand your concerns and appreciate you bringing them to our attention. Your comments have been shared with our product team, as customer feedback helps us continue to improve both our products and quality control processes.
Please also know that our Customer Support team is always available to provide care instructions and guidance for any garment purchased from us. We would be delighted to assist with any future orders and help ensure you have the best possible experience with our products.
Thank you for being a Peruvian Connection customer.
Warm regards,
The Peruvian Connection Team
Fool me twice
Fool me twice. First time purchase was a disaster re: availability of item (Despite receiving order confirmation, PC admits they list items that are not available due to poor tracking). Thankfully ordered thru PayPal and was not charged due to failure to ship item within a reasonable timeframe. Customer service is totally unhelpful, unapologectic and borderline rude. No f/u email(s) re" ship status. Color me stupid. Ordered a second time. Same scenario. Advice is to avoid this company. If you do order, order single items only. Eat any additional ship charges for the ability to cancel.
Update following my review. Customer Service anticipates the item will be available mid-July. Who orders an item (not indicated as pre-order) in April with a reasonable expectation that it will not arrive until July. Minus stars option please.
Second Update: item arrived June 13. Could have gotten similar fabric quality at Temu (no offense, just saying). Overall total disappointment.
25 april 2026
Review zonder uitnodiging
Antwoord van Peruvian Connection
Dear Ms. Morgan,
We’re very sorry for the delays and understand your disappointment regarding the availability of certain items you have ordered.
As a small company producing limited-edition, artisan-made garments, demand can occasionally exceed supply, and certain items may be fulfilled on a pre-order basis. In this case, the order will ship immediately once the item becomes available.
We appreciate that timing is important, especially when items are purchased for specific occasions. Our Customer Care team is available at any time to assist with stock checks and order updates.
We remain at your service for any further assistance regarding your order, and we sincerely apologise for the delay in fulfilment.
Warm regards,
The Peruvian Connection Team
The return policy is outrageous
The return policy is outrageous. I paid £9 to return a shoddy item and they now have it stored on a pallet waiting for it to 'fill up' before returning it to the US and before refunding my money. Even before I discovered this new 'policy', there were problems with the refund process. This could take months and it looks like this has happened to other customers.
After writing this, I looked at other comments and followed the useful advice of someone who suggested making a claim via my credit card and I have done so. Recommend everyone else does this too!
Two days later and I have been asked to provide further information to Peruvian Connection to verify my 'experience' which is surprising because they know perfectly well that this is happening and fortunately I have the evidence through an email chain which is now with my credit card company.
I now see they have left a message which shows they have no understanding of UK laws and are not fit to operate in this country. I have been buying clothes from PC since 1998 but no longer. I prefer to trust my credit card company to ensure a refund before these people go bankrupt due to the many bad experiences noted on Trustpilot by other customers around the world.
29 april 2026
Review zonder uitnodiging
Antwoord van Peruvian Connection
Dear Customer,
Thank you for your feedback and please accept our sincere apologies for the delay.
Returns from the UK are first routed through a local collection point before being forwarded to our US warehouse, where all returns are processed and refunds issued. Please be assured that your refund is guaranteed and will be issued as soon as your return reaches our warehouse and is processed. You will also receive an email notification as soon as the refund has been completed.
We appreciate your patience and are continuing to monitor your return closely.
Warm regards,
The Peruvian Connection Team
Not sure how PC can stay in business at this rate
I used to love Peruvian Connection and I still like their products; however, their business practices are abysmal. A while back, they removed the ability to leave product reviews, so you can't find out about sizing and others' experiences before placing an order. There are very few brick and mortar stores, which means that transactions are mostly online. Their return policy says that returns will be processed within 3 weeks, but they don't meet even this. I am now beyond 3 weeks of PC receiving a return with no action. I have contacted them about it 3 times to no avail. The customer service reps are very nice and seem to sincerely want to help, but these issues need to be addressed at a higher level.
13 mei 2026
Review zonder uitnodiging
Antwoord van Peruvian Connection
Dear Customer,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience and understand your concerns regarding the return timeline. We did recently experience a technical issue within our returns processing system, which has now been fully resolved. Returns are currently moving through the updated process, and we are working through all affected cases as quickly as possible.
We have also sent you a separate request for more information regarding your order so we can locate it in our system and ensure it is looked into right away.
In addition, our Customer Care team is always available by email or phone and can provide exact garment measurements, fit guidance, and styling advice for any item so that you can order with confidence and know that the item will be the perfect fit.
We truly appreciate your past support of Peruvian Connection and are committed to improving your experience shopping with us, so please do not hesitate to reach out anytime.
Warm regards,
The Peruvian Connection Team
Keine Rueckerstattung bei Ruecksendung
Ich habe schon oft bei Peruvian Connection bestellt. Diesmal passte das Kleid nicht und ich habe es am 20. Februar zurückgeschickt. Auf Nachfrage erhielt ich am 08.April die Nachricht, dass meine Ruecksendung nunmehr im Lager angekommen sei. Heute ist der 10. Mai und bislang habe ich keine Rueckerstattung erhalten. Eine weitere Nachfrage meinerseits würde nicht beantwortet. Mein Eindruck:Sie warten bis die Kunden aufgeben, das Ganze vergessen oder verstorben und erhöhen so ihre Einnahmen. Das ist ein absolut ungesetzliches Geschäftsgebahren, das ist Betrug! Ich werde dort nie wieder etwas bestellen.
10 mei 2026
Review zonder uitnodiging
Antwoord van Peruvian Connection
Liebe Kundin,
Es tut uns sehr leid, von Ihrer Erfahrung zu hören.
Wir haben Ihnen bereits eine separate Nachricht mit der Bitte um Ihre Bestellnummer geschickt, damit wir den Vorgang genauer prüfen können. Unser Customer Care Team wird sich anschließend direkt mit Ihnen in Verbindung setzen, um Ihnen bei Ihrer Rücksendung und der Rückerstattung weiterzuhelfen.
Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben. Wir möchten sicherstellen, dass Ihr Anliegen vollständig geprüft und gelöst wird.
Mit freundlichen Grüßen
Ihr Peruvian Connection Team
Their sizing is off
Their sizing is off. You cannot exchange an item but instead must return and reorder in a different size. It takes OVER three weeks for a credit to your card or a store credit and multiple phone calls. Although I like their products, it is not worth the hassle.
7 april 2026
Review zonder uitnodiging
Antwoord van Peruvian Connection
Dear Victoria,
We’re very sorry to hear about your experience.
To help ensure that the items you order are the perfect fit, our Customer Care team is always available by phone or email and would be happy to provide the exact measurements of any of our garments before purchase. We truly want you to feel confident in your selection and fully enjoy your purchase.
We appreciate your feedback regarding our return process, and we understand how important timely service and clear information are. Your trust and satisfaction mean everything to us, and I want to assure you that we are constantly striving to improve our processes so that your experience with Peruvian Connection is nothing short of exceptional.
Thank you for taking the time to share your experience with us.
Warm regards,
The Peruvian Connection Team
Bislang war ich immer sehr zufrieden
Bislang war ich immer sehr zufrieden. Sowohl mit der Qualität als auch mit dem Service. Leider scheint es im Service Veränderungen gegeben zu haben... Um Rücksendungen zu vermeiden, hatte ich bislang immer die Maße eines Kleidungsstückes angefordert und auch bekommen. Dies wurde wohl eingestellt; sehr schade, da ich Rücksendungen vermeiden möchte... Daher werde ich keine Bestellungen mehr platzieren.
4 mei 2026
Review zonder uitnodiging
Antwoord van Peruvian Connection
Liebe Martina,
es tut uns sehr leid, dass hier Verwirrung entstanden ist. Unser Kundenservice hat weiterhin Zugriff auf die Maße unserer Artikel und hilft jederzeit gern mit allen benötigten Informationen weiter, um Rücksendungen möglichst zu vermeiden.
Wir sehen auch, dass Sie die gewünschten Informationen inzwischen von unseren Kolleginnen erhalten haben und bereits eine Bestellung aufgegeben haben. Darüber freuen wir uns sehr und hoffen, dass Sie viel Freude an Ihren neuen Artikeln haben werden!
Vielen Dank für Ihr ehrliches Feedback und Ihre langjährige Treue.
Mit freundlichen Grüßen
Das Team von Peruvian Connection
I ordered a matching top and pants and…
I ordered a matching top and pants and received the top about a week later. I looked at my credit card charges soon after and noticed that I was charged for the top only, on March 26, 2026. I called the company to find out why I hadn’t received the pants and was told they were back ordered. I told them that other companies make that clear before the customer orders, and gives an approximate date of availability. The woman said the manufacturer hasn’t provided that. I would never have ordered the top only, and a 2nd call provided no new info. Now, 7 weeks after placing my order, I’ve heard nothing, and if I send back the top, it looks like a refund is problematic!
26 maart 2026
Review zonder uitnodiging
Antwoord van Peruvian Connection
Dear customer,
We’re very sorry to hear about your experience and completely understand your disappointment regarding the delay in fulfilling your order. We are a small company that does not mass produce our products. There is a story, craftsmanship, and intention behind every item we offer, which can often cause a delay.
We have reached out to you directly to request your order number so that we can review the details of your order thoroughly. Once we receive that information, we will assist you every step of the way and advise you on the next steps available regarding your order and any return questions.
We sincerely appreciate your patience and the opportunity to help resolve this for you.
Kind regards,
The Peruvian Connection Team
Their fault & they know it!
I received an item that was the wrong size on a used garment advertised as extra large but received a medium. Ed(treet) asked that i send photos which I did. He said that he would not help & that my best bet was to resell the item. This is totally unacceptable as I paid almost $100 with shipping. Peruvian Connection has really gone downhill. I had been a long-standing customer. I will NEVER buy from them or even set foot in their Santa Fe store again.
28 april 2026
Review zonder uitnodiging
Antwoord van Peruvian Connection
Dear Mariecristine,
We’re very sorry to hear about your upsetting experience. We understand your disappointment.
We would like to clarify that the item was purchased through Treet, which is a third-party platform that facilitates the resale of pre-loved Peruvian Connection items. While the platform features our brand, Peruvian Connection is not directly involved in the listing, sale, or transaction process for these items.
For questions regarding listings, purchases, returns, or seller issues, Treet Customer Support can be reached directly at support@treet.co, and additional help resources are available through their support links.
We sincerely regret the frustration this situation has caused and appreciate you taking the time to share your feedback.
Warm regards,
The Peruvian Connection Team
Where is my returns label
I love their clothes - although cannot afford them too often. However the sizing can vary considerably and I have been waiting since February for a returns label for a sweater which was too small. They tell me the system is being updated. Really? For an expensive company this is not unacceptable. Please explain why it is taking sooooooooooooooooo long just to get a returns label.
20 april 2026
Review zonder uitnodiging
Antwoord van Peruvian Connection
Dear Ms. Glazebrook,
Thank you for taking the time to share your feedback.
We would like to confirm that your return label has already been issued. We are very sorry for the delay in getting it to you and for the inconvenience this situation has caused.
We fully understand how frustrating this experience has been and would like to assure you that we have taken all necessary steps to ensure this issue does not occur again in future.
We sincerely appreciate your support and remain at your service.
Warm regards,
The Peruvian Connection Team
Still waiting for a returns label from…
Still waiting for a returns label from September 2025. Regularly chasing and usual reply problem with obtaining a returns label. Why don’t they be honest and say it is not going to happen and stop fobbing off all their customers. Have approached trading standards for advice.
19 september 2025
Review zonder uitnodiging
Antwoord van Peruvian Connection
Dear Ms. Wilkinson,
Thank you for taking the time to share your feedback.
We would like to clarify that our returns portal is now fully restored and operating as normal. We have also contacted you directly to request additional details of your order number, so we can confirm your return label has been issued and ensure your return is processed without any further delay.
We are very sorry for the inconvenience caused during the period of system disruption and for the extended waiting time this has resulted in. We genuinely appreciate your patience while we worked to resolve the issue.
Kind regards,
The Peruvian Connection Team
Terrible company!
Hi everyone, if you paid for your items with a credit card you can claim a refund through your credit card company under section 75 of the consumer act. The credit card company will then pursue the refund with Peruvian Connection.
4 februari 2026
Review zonder uitnodiging
Antwoord van Peruvian Connection
Dear Ms. Fordred,
Thank you for taking the time to share your feedback.
We would like to confirm that your return label has already been issued. We sincerely apologise for the delay you experienced in receiving it and for any inconvenience this has caused.
We appreciate your patience while we worked through the issue, and we hope to have the opportunity to restore your confidence in our service.
Kind regards,
The Peruvian Connection Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.