Peter Cooper Group Reviews 

NO WORDS. DO NOT DEAL WITH THIS BRANCH. The complete and utter lack of respect from everyone at this dealership toward a disabled person is most upsetting. I travelled 640 mile round journey for a VW vehicle on their Approved Used programme in good faith that the car would be in good working condition/order - how wrong was I.

I complained of several problems the same day after my 6 hour journey home and have been ignored ever since. Tracking, windscreen wipers not working, outside temperature sensor faulty, rattling steering column, low vibration when driving in low gears, scratched glass to name only a few. And if you think the 130 point checks are carried out you are wrong! I've had absolutely no proof that this was ever carried out - and based on the above which all form part of it, I can be confident that it was never done. They can't even show me proof. I call this false advertising.

Nobody from Sales, Aftersales or management have ever tried to contact me to try and resolve my complaints and I have been lied to every step of the way. John, Graeme and the aftersales/service team have let me down and let their Group down. In hindsight I am glad I had to travel 6400 miles for my vehicle as at least I won't ever have to deal with them again and just go through my local VW dealership.

Peter Cooper you should be embarrassed at what outfit you are running down here. Professional, Excellence, Trustworthy, Everyone, Respectful is your supposed Mission. It couldn't be further from the truth.

We would like to feedback our happy experience at Peter Cooper VW in Portsmouth yesterday. The reception given by new recruit, Red, was warm, friendly and efficient. Then we were handed over to Lucie in sales, who was a great mixture of talents-knowledgeable, friendly and she listened to exactly to what we were looking for.
She went to a lot of trouble, even though we were in the early stages of looking around and trying out interior space. She knew there would be no sale today.
It was nice to have a confident woman in car sales-I sometimes feel some male sales staff (at other places) can come across as pushy and superior.
Although we live 90 minutes away, we would seriously consider returning as the service made us feel so comfortable. Thankyou Lucie

Traveled from Glasgow to Hedge branch Southampton to collect a VW approved used vehicle. I arrived before 12pm and did not leave until after 4pm to start my journey back to Glasgow because the vehicle was not up to standard on what should have been a quick turnaround. Vehicle had staining on both front seats algae on bodywork, loose fitting rear bumper that had popped from its fitting to the chassis. It also had scored pitted and weakened back discs with pads that were between 70-80% of worn, the car was also to have had fresh MOT on it also but didn't. So I was stuck in Southampton until work was carried out. During this time I had a sales manager "LIE" and invent a role of head technician for another staff member to say that the car was in an acceptable condition brakes etc only for him to be caught out. I was also approached by the Brand manager Zak long who was a delight! He was condescending antagonistic and arrogant and to top it off when he thought he was out of site I could quite clearly see him making mocking hand gestures aimed at myself and partner which was quite upsetting as we were already felt very let down by lack of standards and basic values shown since arriving. In the end all work was carried out brakes body work and the mot test done last and then i acknowledged the car to be safe and then accepted it a s VW approved used car standard. I did however contact Peter cooper customer services and made a complaint after leaving the branch to go into detail of my experience, invented job roles delightful brand manager hand gestures etc. Response from complaint was very weak with admission of training issues being one. Mr Darren Cooper if you are reading this i want to point out the standard within you're organisation is the worst I've ever experienced and I would hope you personally investigate what went wrong especially with the behaviour of 2 senior staff members representing you and you're company. H King

I telephoned twice and spoke to the receptionist, on both occasions I was advised all personnel was busy and I would get a call back, nobody has bothered to call back. Tried calling again this afternoon, no answer despite trying several departments. Can you please call asap.

I should like to put on record how good my experience was when I bought a Kia car from Peter Cooper at Hedge end. In the first instance I put a reserve on it although an image was not yet available. Within 10 minutes I had a call from Lewis Worthington who then went out of his way to video the car and forward me the video. As a result I made an appointment to view within a couple of days and Lewis showed me the ins and outs and I had a test drive. At all times he was very friendly and knowledgeable about the car. I agreed to purchase the car and he dealt with all the necessary paperwork. Having paid by bank transfer he kindly acknowledged receipt.
I was also very impressed by the showroom and the staff working there as they were all in uniform which is something one rarely sees in car showrooms.

Visited Peter Coopers at Hedge End as a potential customer in purchasing a new Tiguan. Salesperson was very uninterested, we stood at his desk and asked some questions. We were not invited to sit, he did not engage with us - only turned his tablet round to show us the vehicle on his screen. We walked away not wishing to return to Peter Coopers or purchase a vehicle from them

Excellent service!! thank you Lewis (Hedge End) for all your advice and professional help, friendly and so helpful
Absolutely love my new Kai Sorento

So sad but what was looking like 5 star ended here.
A total of 4.5 hours driving between my daughter and myself from different starting points on Saturday 8th March 2025 before we arrived at the Garage. On arrival the car we had pre booked for a test drive for 1 pm was out with someone else. (and then sold infront of us)
NO we didn’t put down a deposit, and here is why, we had both spoken to the garage many times throughout the week to check service history etc a majority of the responses were 5 star excellent in getting back to us so we felt confident in the service we had recieved and would recieve. My daughter did attempt on several occasions to put a deposit on the vehicle on Friday 7th March by phone but no one answered. However we did receive confirmation by email that the car had been reserved for her 1pm the following day.

We were badly let down by this garage, my daughter understandably was very upset having spent all that time prior to making sure the car was right. Booking an appointment and recieving a confirmation email was not enough. Sadly We have no trust in this Garage and seems they have no loyalty to its customers. We have now gone elsewhere and purchased from an alternative Dealer.

I sell the car via Motorway. Yesterday, a staff called me to make an appointment at 9:00am today to do the inspection and collect the car. However, I waited unitl 10:00am without any staff arrivial and and text to ask when will you come. Afterward, another phone number called and told me that I would not be able to come until 3 or 4 pm. I told him that I had been waiting for an hour and now he told me that I had to come so late. I had arranged other things to do. Then this person told me with a very bad attitude that he had only received the notice this morning and could not arrive at 9 o'clock. I said this was a problem with your internal communication. Why did you make me wait in vain? He asked me again in a very bad manner, do you want to sell the car? It's really funny, if I wasn't selling cars, why would I be talking to you now? I'll ask him to come over at 3 o'clock. After the call, I immediately changed my arrangements and went out to handle some things. Suddenly, he called me at 12 o'clock and asked me if he could arrive at two o'clock. I said yes, because I could get home at about one o'clock. Then he called again at 12:57 and said he would arrive in 15 minutes. Is it fine to me? I just got home at that time and said no problem. Eventually, he arrived around 2pm with a pregnant?! His time is precious and mine isn’t. If you have to do something personal, shouldn't you ask for leave to do it? I took a day off specifically to sell the car!!! At that time, I told myself, for the sake of the pregnant woman, I won’t pursue it, just finish it as soon as possible. He completed his inspection and reported to the company that my car had some scratches on the rubber, but the car was probably worth buying. At that moment, I guess his company may want to reduce the price. As long as it’s not too much, I’ll agree immediately. He finished the call and told me that his company felt it was not worth the price. I asked him what price he wanted, and he replied his company would contact me again today to discuss the price and he need to leave, and I said we couldn't talk right away? I can't wait for you to come over every day. I asked for leave today to wait for you to come over. Then he responded to me with an apology in a very insincere manner and left. Of course, as of 9pm today, his company has not contacted me. I wasted the whole day today, as well as the previous process of selling a car on Motorway's platform, and the time I spent waiting for an appointment. If anyone is going to sell the car to this company, please be careful.

The sales man was unprofessional and not for this job.I will put the deposit down for a taigo 2024 1000 mileage on board (this is said on the advertisement)after a couple of days the car is it for sale but not with this mileage is it with 4800 same price.i try to have more answers from the sales man about the car and normal I request the new price for the car .the mileage wasn’t real.i try to contact the sales man to pay bigger deposit by phone ,I leave the message on the reception normal no body call me back.i try next day same just ignorance and understanding behaviour from this sales man.my mistake is it because I try to bought the car from this dealership.i drive from Berkshire in my Sunday off only for this car and they do it this one to the customers.never back on that place

We just purchased an ex demonstrator Kia Ceed Sportswagon 3. We dealt with Lewis and he was very helpful, we went for a decent test drive to ensure the car was right, he sorted everything out including getting a couple of minor imperfections sorted before we collected the car, guiding us through the sale and all options available to us, there was no hard sell, making it a very enjoyable experience. I would definitely recommend Peter Cooper Kia and Lewis and would use them again

I saw Lewis and he was very helpful, professional and friendly. Not knowing what was the best for me he guided me towards the Kia Niro, I am very pleased with it and the advice I was given from Lewis. Well done Peter Cooper

Lewis Worthington was excellent

This is my 3rd Kia Niro, and 2nd car bought from Lewis.
Service is great, very helpful. Especially as I had problems trying to complete edocuments online. Would definitely recommend Lewis and the Peter Cooper Kia garage as a place to buy a car.

January 27th 2025…. Peter cooper / Kia hedge end .

I was a Viking Kia customer in west end for the last 6 years….since they merged with Peter cooper it became ridiculously hard to get through on the phone and once they moved to hedge end…I had two disappointing efforts to book my car in, I was left on hold on the phone until I gave up and second time I was cut off. My complaint today is that I booked a service for 10 am until 12pm…and I was waiting in store….at 12.30, nobody had spoken to me so I asked ..was it nearly done….i had to wait but then was asked by Sam about the lights and bulbs and wiper blades…did I want them doing….i had specified twice that they were to be done as m.o.t is next week….he then gave all the prices and went back to the workshop….12.45 by now and he said it would be an hour as one of the lights was hard to get to….at 2.15 pm I asked poppy the receptionist ….whats going on…? I told her I was now very late and very unhappy….she found out that the technician doing my car had taken his lunch…and I’d just been left there…poppy also told me she would try and sort a goodwill gesture..after then waiting for paperwork to come through so I could pay and poppy able to make the sums add up correctly , bill was also £120.00 more than initially quoted…I then asked what about the goodwill and was told the manager had declined it !….i left at 2.50 pm…that’s 4 hours 50 minutes ….2 hrs 50 late….my one day off a week…wasted…late for an appointment…and no apology…I’d like to add there was an abundance of staff at store front , 2 new cars were sold whilst I was sat there, so it’s the mechanics and the communication letting this garage down……too big for their boots !! …..west end Viking were always wonderful……Kia customer lost……Nicola dilley. ####### update, received a call the very next morning from the after sales manager mr Michael Balsdon, very apologetic and genuinely concerned, I received also the £120.00 overcharge within 48 hours#######

Recently purchased a secondhand KIA Picanto we had seen online - good price considering the condition and very low mileage. Alfie James dealt with our purchase throughout and you couldn't ask for a more pleasant helpful, knowledgeable and patient sales person.
It was well worth the 70 odd mile round trip to deal with this company.

As usual great service received (1) after car starting issues initially last week (2) after booking car in for work ...... dealt with 4 different staff and each of them could not do enough for me ...... Thankyou to you all !

I was looking for a nearly new VW ID7 & found one advertised on AutoTrader with Peter Cooper. I found the interactions with the sales team to be great, with a knowledgeable, no-nonsense sales person who gave me the information I needed & anything he didnt know he checked & came back quickly with answers. Similarly I didnt feel pushed at all & they were happy to let me decide at my own pace which I really valued. Ultimately the car purchase didnt go ahead this time (becasue of me, not PC) but I'd happily deal with PC again based on the experience this time.

Negotiated a car from Prestige Cars By Peter Cooper Horsham despite ending up spending over 32k and change on a car. Still only came with 1 key and no service.

I was told if I would pay full price this would be included. Car is reliable. with choices just sharing feedback for others to decide upon when making next purchase.

Terrible service. Rescheduled the MOT because their MOT ramp broke. I left my car at 08:00 for the MOT and servicing on the rescheduled time. Had to chase throughout the day after saying to them that I need my car back by 13:00 so I can pick up my child. In the end, I had to arrange for someone to pick up my child as they have not even got round to doing MOT on my car. I stayed at my mum, because it is nearer to their garage, on the promise that they can drop my car off at my mum's place that same day. They agreed to drop it off there at the end of the day. However, they refused to drop the car off at my mum's place. I was left stranded at my mum and could not get back home to be with my child! They did not care less. They left my car at another branch, which is less than 5 minutes drive from my mum's place but too far for me to trek and no buses running (too late in the evening for buses). They won't send anyone out to drop off the car so I can get home to be with my little one. They are mean, heartless. No accountability. They said I am in this situation because my car failed. Hang on. They should not take my car in when their ramp broke down and they could not do the job! Had they had the means to do the MOT, all the work would have been completed within an hour! They took from 08:00 to 16:30 to do MOT and servicing and then left me without my child for the night!