Peter Cooper Group Reviews 

I bought my Alfa Romeo Giulia from Peter Cooper in West End. The transaction was managed by Andy, who did a great job.
The car needed some warranty work when it came into stock and the alloy wheels needed to be refurbished. Andy organised this for me quickly and provided a courtesy car while the work was done. My car was returned to me with some extra fuel, which was a nice touch. Very pleased overall.

Purchased a Kia Soul EV and was ably guided through the process by Lewis.

His knowledge, patience, attention to detail and professionalism was absolutely outstanding and he put me at ease throughout the whole sales process and was not pushy in any way, shape or form (which was something I was dreading).

I really hope to do business with Peter Cooper Kia again and wish Lewis all the success in the world.

I went to collect my new Motability Kia Sportage recently, at the Hedge End, Southampton dealership.

Steve (Motability Advisor/Sales) was really good, patient and understanding. He went above and beyond to ensure everything was right, and spent extra time and effort to see that my needs were fully met.

I recommend this dealership!

Avoid – Misrepresentation and Dishonest Practices

I rarely write reviews, but after my truly awful experience with Peter Cooper Dealership in Chichester, I feel compelled to share my story. I wish I had done my research on Trustpilot before visiting; they deserve far less than one star! There is a clear reason that 51% of customers give them 1 star.
My experience with this dealership regarding the purchase of a new vehicle was nothing short of a nightmare. Throughout multiple visits, I clearly stated my requirement for a brand-new vehicle—not one from the showroom floor. Phillip Bramble, the salesperson, repeatedly assured me that my car would arrive directly from Southampton on a transporter and would not be any vehicle I had seen previously. I have witnesses and records of these conversations.
A technical issue with the card machine prevented them from processing my deposit. I returned with my partner days later to finalise the payment and conduct another test drive. At this time, I noticed the car I had initially seen was no longer in the showroom, which raised my suspicions. When I asked Phillip about it, he assured me, "100% don't worry, that car won't be yours." I sought confirmation before signing any paperwork, and he again reassured me that I would be receiving a brand-new vehicle as per the agreement.
However, when I returned to collect the car, I was shocked to find it was the very showroom model I had explicitly rejected. They were eager to process my payment, but I insisted on seeing the car first. After inspecting it, I asked again if this was a brand-new vehicle. Phillip confirmed it had just arrived from Southampton. Little did he know I had taken a photo of the VIN number from the vehicle I had previously rejected. It was, in fact, the same car I had clearly stated I did not want.
Phillip's evasive and contradictory responses further confirmed that I had been deliberately misled, which is not only unethical but also unlawful. His expression changed when he realised I had caught him in his lies.
The trust I had placed in this dealership has been irreparably damaged, and I have been subjected to dishonest sales practices. Additionally, I incurred costs related to this transaction, including car insurance and lost time.
I urged the management to reflect on this situation and take steps to ensure that no future customers endure such misleading practices. I also suggest to anyone thinking of buying a new car from them to reconsider; they have no respect for the customer and lie and break the law just to make a sale.
AVOID AVIOD AVIOD !!

Can't recommend enough! Really good experience and would definately use again. Special shout goes out to Phillip who was extremely helpful and went that extra mile to make us feel valued!

Thank you to Phillip bramble for help in locating a suitable car for me and answering all my questions, very helpful and knowledgeable 👍

Wish there was a minus! I ordered a new car through the Portsmouth branch of this company. I received video updates informing me of initially the build date of the car. Subsequently I received a video update that the car was built and was being shipped, with an update due in 3-4 weeks. Then silence no response to requests by both E-mail and phone to be updated. Six weeks passed and I was then informed, get this! The car was not even due to be built for another 3months????? The explanation I was given, by the manager, was that I had been lied to!! ( his words) and basically I could either WAIT or cancel!!
Wasted five months waiting for the car, wasted my time and energy visiting and contacting the branch and all I received was sorry you were lied to!!
If you want a new Volkswagen I would highly recommend you visit any other dealer other than Portsmouth Peter Cooper. I am sure you would be treated more respectfully and professionally.

Excellent sales experience. John Woodcock the Senior Sales Executive was friendly and helpful. As the car I purchased has leading edge technology and requires a lot of understanding, John invited me back for further awareness of the more detailed aspects, so I could fully utilise all the data the car offers.

I can't recommend Peter Cooper Group in Chichester enough. From start to finish of my initial enquiry regarding my new car, to the actual purchase, collection and aftercare..... it was all superb! Phillip was extremely personable, applied no pressure during the initial calls/enquiry, was super helpful and friendly, sending videos of the vehicle as it was a journey to the garage from my home. The car was in an immaculate condition when I collected it as promised! I highly recommend this garage.

Smooth from start to finish

Perfect experience!
Thank you to Steve Pegg for making the experience of buying our new car so easy.

Exceptional service from the wonderful team at Peter Cooper, Chichester.

Particular thanks to Sam from the service department who was so helpful and polite and exceeded our expectations.

Great people and highly recommended!

I handed in my car for repairs -PETER COOPERS SERVICE MANAGERS WERE EXCELLENT IN HANDLING MY CONCERNS REGARDING THE REPAIRS - THEY WERE UNDERSTANDING AND VERY KINDLY ADJUSTED MY REPAIR BILL TO THE FIRST QOUTE THEY HAD GIVEN - I AM A VERY HAPPY CUSTOMER AND WOULD RECOMMEND THIS DEALERSHIP BECAUSE THEY ARE VERY FAIR ! EVEN THOUGH THEY WERE SPOKEN TO RUDELY (VERY SORRY ABOUT THAT ) THANK YOU PETER COOPER HEDGE END DEALERSHIP FOR YOUR UNDERSTANDING AND HELP !PETER COOPERS HELP WITH MY CAR !

Peter Cooper, Shirley Southampton..... I've never come across such a bunch of cowboys who give the motor industry a bad name, never mind the VW brand. I dealt with Oliver the manager, Jack, James and Zak who were all as dishonest as each other.... all just desperately trying to make their bonus! I bought a car remotely from them based on trust and numerous highly detailed calls. When I arrived to collect the car it went from being described as 'mint' and immaculate (being only 6mths old I believed them) to a 'second hand used car'. It was covered in marks and scratches with an attempt to cover them up with a touch up stick; it immediately became apparent that they had blatantly lied to me. Unwilling to initially help me, I nearly cancelled the sale, but eventually they reluctantly attempted to resolve the stuation, albeit at the cost of blackmailing me and asking me to delete the feedback request from VW. When I asked what would happen if I didn't delete it, they said they would cancel the sale of the car; despite me having paid for it 7 days beforehand and travelling 250 miles to collect it. Even when I escalated this to VW head office, they continued with more lies and took no accountability of their bad practice. I would avoid this garage at all costs, they're liars, manipulators and just downright unprofessional.

Good Company.

Fantastic service and aftercare by the Hedge End VW team when i experienced a problem on my Golf

Avoid avoid avoid.
Brought a car from here last Dec still not had issues resolved !
Sales experience wasn’t great, room full of blokes that didn’t like me asking questions about the car’s history etc, but it was the car I was after so went with it. Wish I hadn’t , shocking after service care, lots of promises made at point of sale that never materialised, despite chasing with phone calls & emails which were just ignored.
Emailed the sales manager, who’s name I’ve been asked to remove from this post !, who again was useless, didn’t reply to emails unless constantly chased and then just stopped communicating.
I never wanna deal with this dealership or people again.
I would suggest buying your car elsewhere and don’t believe a word they say.

Booked an air con regas online, very straightforward process. Turned up and the process was complete in 50 mins. Everyone there was very polite and helpful and got a cheeky complimentary coffee too. Office is going through a revamp but no real issue there.

Excellent service from Phillip - courteous, professional and informative - when we bought a T-Roc convertible at the Chichester branch. Thank you.

Shocking customer service . Totally different attitude when selling you a vehicle than the attitude that they have when issues are identified and confirmed with the vehicle that were obviously there at the time of purchase but went unnoticed until recently . These issues are nothing that I have done to the vehicle but they have flatly refused any help whatsoever in getting things put right and I do not accept their reasoning as to why at all , some of which were laughable., Apparently these issues are normal but other vw dealerships say different however they still quoted me £1300 to put these "normal" issues right . Vehicle has been inspected by a local VW bodyshop who have also confirmed the issues and quoted me half the price of Peter Cooper Portsmouths quote , make of that what you will .
I have bought 4 VW Passats in 5 yrs and would have definitely been back for another early 2025 but this experience has put me off buying or dealing with VW again. I strongly believe this is not my problem to sort out and as I am so unhappy with the service that I have received I have contacted the motor ombudsman . The only thing I regret not doing is reading all the negative reviews that they have accumulated before parting with £34k .

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I will not be discussing it further with anybody at PC there is no point we are done . The issues were there at the time of purchase I know this and PC know this it just wasnt picked up at the time of purchase (apart from the bonnet ) but its me lumbered with the huge bill. The amount of miles travelled is irrelevant , panels do not rattle loose and move and I am hardly likely to have any servicing or repairs done at PC when I live 2.5 hrs away . When I considered bringing the vehicle to Portsmouth I was told by Peter Hand " you might as well get it sorted out at your nearest dealership" basically passing the buck. O and I was quoted £1300 by an employee of PC who suddenly left the company overnight when I asked about it . Peter Hand said when the matter was passed to him " I understand you have had a quote for £1300" . I dont even want the car anymore any joy or pride I had for it is long gone, the whole experience has bee n awful. As I said before I am in the process of taking the matter further .