Peter Cooper Group Reviews 

Went to Peter Cooper VW Portsmouth today to sort out a new service plan for my GTI. We were looked after by Kirsty Hunt who I want to say is a true credit to Peter Cooper VW. She went above and beyond to make sure the service plan was right for us. She was happy to answer all our questions, of which their were lots. She was a true professional and really friendly also. This is why we've been buying cars and getting them serviced and MOT'd at Peter Cooper VW Portsmouth since 2009. What ever your paying Kirsty it's not enough.

Southampton Shirley branch, very rude customer service at part department, another time I gave them a correct part number but ordered a wrong item without feeling wasted my time.
No recommend if you csn have second option.

Over a year ago I bought a VW Golf from Peter Cooper Hedge End. Once the car was sold they were totally disinterested in sorting out any problems and trying to talk to anyone was a nightmare with many calls totally ignored.
I found out that my Handbook was missing and the sales person told me he would sort it and one would be put in the post. Needless to say it never arrived! Recently it needed a service but no service book and again no one interested in helping. Due to all of this my golf is sold and I will not be returning to the VW brand.

John the salesman at Chichester done my daughter proud thank you
100% trustworthy
Yes he’s obviously got got make the company and himself money but he honest
Wouldn’t go elsewhere all the time he works there

I recently bought a used VW ID.3 from Peter Cooper in Chichester and I've got to say that it was the best car-buying experience I've ever had. John Woodcock dealt with me from start to finish and I really appreciated his no-nonsense approach. He exceeded my expectations - he did what he said he would do, when he said he'd do it, and the whole process was seemless and (dare I say it) very enjoyable. I'd definitely buy a car from them again as I've had bad experiences with other VW dealerships closer to home - I had to travel nearly two hours to view the car but it was worth it. Don't be swayed by the low rating of the Peter Cooper Group on Trustpilot, if you look at reviews for Peter Cooper VW in Chichester, they get great reviews. 5 stars!

Bought I used Jeep Renegate, few months later I discovered faults I reported. I had to insist the have the car booked into their local garage to me. Turns out it is an issue they could not fix as they have no access to the car system and only the authorised dealers can. Ensured me I was covered by their warranty asked me to book in with Snows. I have then discovered that the policy they provide as guarantee does not cover the fauls my car has and now they are avoiding me because they do not want to pick up an expensive bill. Very present when they sell, elusive when you uncover what is behind a nicely valeted car. Poor.

We bought our car through Peter Cooper in Chichester and just wanted to say how helpful and friendly Bradley Coleman was as it's a daunting experience buying a car and he made it so easy. He was very patient when explaining all the new technology in the car and even came to the house to deliver some extra pieces and go through some of the features again, highly recommended.

I would like to share my poor experience dealing with VW dealership at Hedge End: paid them £115 for the diagnostic, they quoted £1069 to replace a faulty clock spring on my VW Golf 2016 ( in 2015 VW recalled across UK and USA faulty clock springs )and when we refused to go along with this highly expensive cost of repair, we asked to simply buy the clock spring which they have refused with the excuse that this is the company policy.This is totally outrageous for such a reputable dealer. Each car owner has the right to purchase parts for their vehicles. Just for the record we managed to replace the clock spring at a cost of less then £100 for a job that has taken 45 minutes complete!

A massive thank you to all the team at Peter cooper Hedge End, especially Barry who went above and beyond to help us, thank you Barry. Love my Golf !!

Be very careful of this company. Have you ever known a car sales person who ISNT allowed to give a part exchange price on your car. Car ready to part-ex & salesperson said wasn’t able to even call anyone as apparently they are busy playing golf. Was told they will call back. It’s now been 2 days & still no call back. To the frustration that the car which we were going to purchase has been sold, i had to call to ask why no price yet. We didn’t even get a phone call to inform us if still interested. Appalling service & will NOT be recommending this company. If this is the way they treat prospective customers imagine what state the cars will be in. Please don’t waste your money here. Go somewhere more reputable. Such a shame.

Purchased a red Fiat Panda 1.2i in November 8th 2023. This car was in excellent condition with only 20,000 miles ( like new )
Paid cash but on the day of collection we noticed a scratch on the driver's side door, miss match wheel bolts after they fitted new locking wheel bolts. All odd looking wheel bolts not as we purchased! Drove off Peter Cooper (Presidge Car's) forecourt Hedge End, Southampton, the ESP light came on immediately and you couldn't steer the vehicle and nearly crashed in the roundabout opposite the dealership. The Fiat Panda on the first road test was perfect no issues at all. Only the missing wheel bolt key.
Returned the vehicle back immediately and the salesman was shocked and embarrassed...
Peter Cooper workshop had checked and replaced the front drivers track rod end without tracking the vehicle. The steering wheel was 90° off centre, when in a straight ahead position driving in a straight line the steering wheel was pointing to the floor 90° off set. So dangerous!
Week ago returned the vehicle for a driver's side rear door lock fault. Six hours later they called all rectified but 10 minutes later got a voice message no it hasn't been fixed?
Collected the vehicle but before it went into the workshop you could only open the door from the interior handle. Outside handle didn't function. Used the remote control to open the car which was fine but tested to lock the faulty door was permanently open? I had to get a skilled motor mechanic on the same day to temporary fix the faulty lock in the lock position as before, only opening from the interior handle. The door membrane which stops rain water filling the foot well with water was ripped in six places, if this wasn't repaired the vehicle would be full of rain water!
We only use street parking so it must be locked at all time's. How poor is the total experience from November 2023. The door lock still requires replacing but we will not return the car back to these unskilled poorly trained staff!
It's a joke... Please stay away from Peter Cooper dealers on the South coast?
The Fiat Panda was fine until they tried to repair it!

Appalling service, lies & no human nature! Avoid at all costs!

We’ve had the car 5 months, the car has been back 5 times. Issues we have took it back for haven’t been fixed on multiple occasions, the car has broke down on us twice, leaving us stranded, there is a knocking and whistling which they can’t seem to fix.

When we bought the car we were lied to about pre sale checks that get carried out and the car was sold with a faulty horn, no coolent and a faulty battery that still hasn’t been fixed after three attempts. All this was ticked off on the 140 point check off sheet

They now have finally accepted a return as I have rung trading standards but they want to take £2650 off the price of the car because the usage we have even though we have been asking for a refund since December.

I work in the boat building industry and I am truly shocked by the kind of service we’ve received, I wouldn’t dream of treating a customer like this they claim to be this friendly family run business that has been trading for 40 year etc etc but don’t fall for it all that means is they probably don’t try as hard as they once did.

Spent £16000 on a car last month 4 weeks ago. 2 weeks later, having driven the car very little, the cold spell hit and the ventilation system was unable to defrost the car. The heating wasn’t working. Windows subsequently steaming up when driving. I had to drive with the windows open and manually clear the windscreen whilst driving. I took the car to the local dealership, where a fault has been detected. Due to the unavailability of parts, I will not get my car back for at least 2 weeks. Whilst it’s under warranty, they are unable to supply me with a courtesy car. I phoned Peter Cooper Hedge End where I bought the car. They said there is nothing they can do. So I have no transport to get around. There is an irony in there being cars sitting idle in the forecourt yet they can’t be loaned to a customer who was sold a faulty vehicle. Keen to take your money but don’t give a damn about the customer. I’m so inconvenienced by this and will have to use taxis at my own expense.

I sympathise with people on here that have written about their personal experiences.

Bought a car in December from them.

Very helpful up to the point of a problem after picking up the car!

There is an obvious problem with the paintwork which is getting worse by the day - it would appear to have been covered up before. This would not take much for the company to rectify but totally disinterested.

I bought an Audi from PC Hedge End 5 months ago. Firstly, despite the acclaimed 140 ‘checks’, the car came with only the minimum amount of oil in it. This was also very disappointing as it had supposedly just had an oil change carried out by them. They denied that they had not changed the oil but never explained why it was so low. (I have not experienced the car burning any oil to date).
Also, the sales manager told me the car would have new brake discs and pads fitted. This never happened and despite returning to them five months later as it needed new front pads fitted, they have refused to pay or even discount the cost.
If you are buying a car from them I advise you make sure they put everything agreed in writing and also get in independent AA vehicle inspection carried out before your purchase.
On several occasions since my purchase of the vehicle, I have called them to discuss, and each time have been promised a call back – but this has never happened.

Still Waiting for Ownership Papers six weeks after purchase.

Brought a second hand car from their Southampton Branch, and still have not received the V5 Log Book. They keep saying its an 'admin problem'. The car tax expires at the end of the month and they do not have any urgency regarding, what should be a business as usual activity. AVOID.

Sadly, the main aim now of PC at Hedge End, is to make as much money as possible by quoting ridiculous prices for items that don't really need replacing or repairing. The 'free' car check is just a rues to provide the owner with a list of repairs that don't need doing. It's basically to drum up business. I now get my general servicing and MOT done at the nearby independent VW specialist. Excellent service and extremely competitive on price.

The experience I had at Peter Cooper Chichester was perfect. The service, attention to detail and professionalism demonstrated by Toby and Lilly was exceptional and should be a reference for other showrooms.

I love my Golf and thank you again for redeeming my faith in great customer service!

Just had the most wonderful customer service from Tom at Peter Cooper VW, Shirley Road, Southampton.
Living in Glasgow, I showed interest in a 23 plate Golf R-Line recently. Tom was immediately super helpful, in going the extra mile to assist me with my questions.
Within minutes he had went to outside to the car & thoroughly checked it over & reassured me. He advised that if I was seriously interested in the car to initiate my travel plans to travel down to Southampton for a test drive. (Tom could see no reason why I would not purchase the car, despite my elaborate questioning: are the alloys scuffed in any way / has it been smoked in / smell of dog …etc etc! )
He explained all my car purchasing options & helped with the deal that best suited me. We then secured the car by way of a financial / returnable deposit. Travelling from so far away, he even offered to pick me up at the train station when coming to view / test drive the car.
He was extremely natural, friendly & extraordinarily helpful. I never felt any pressure to buy & was professionally guided through each stage of the car buying process. 10/10 Tom & all the Team at Peter Coper VW. Thank you.
Also, a lovely girl called Jackie, went above & beyond in looking after me, following my long journey. I felt totally mollycoddled by Jackie & Tom & the rest of the Team. Like visiting your family members! Was immediately & repeatedly offered coffee & biscuits etc. The general feeling of happiness & relaxation in the dealership is extremely rare these days & seriously applaudable).
I then had the most enjoyable journey North in my lovely new car.
Can easily recommend Peter Coopers on the Shirley Road to anyone👍 Well done Team! Would go back you guys in a heartbeat!
My family wish to also thank you for their beautiful little VW Golf, it looks stunning & drives like a dream!

Never ever let Peter Cooper Hedge End anywhere near your vehicle. They are utterly useless.

Took ID.4 in for 2 year service and VW recall work. The next day the car alarm went off and continued to do so randomly at least twice a day. Suspicious that!

Phoned service department who could only offer to look at the vehicle in 4 weeks time, reluctantly booked slot.

Alarm still going off randomly.

In desperation called VW Road Side Assistance, their technician identified a Body Control Unit fault and disconnected the alarm to stop the noise annoying our neighbours and ourselves. Phoned service department told them what the fault was and that the unit would need replacing and that the technician had recorded the details on VW’s system.

Took car to Peter Cooper to look after 4 weeks. Told Yes it is the Body Control Unit, we do not have one, it will take at least 2 weeks to get. I had told them this 3 weeks earlier, but they cannot accept the report form VW Road Assistance! To add insult to injury, they could not find the car key for 20 minutes when I collect the vehicle!

At 01:10 that night the car alarm went off. Some idiot had reconnected the alarm and I was not informed this has been done. It should have been obvious the alarm would continue to sound at random intervals.

A complete disaster. They have no concept of providing service to customers.

UPDATE
Following, my review and the reply from D Walker, Peter Cooper Hedge End have been ultra caring, my vehicle was collected, the work was done and car returned. Several phone calls to keep me updated.
I just wish the issues had not occurred in the first place and I had to give a negative review.