Peter Cooper Group Reviews 

I needed a certificate for my VW car.

I called on multiple times, requesting this certificate of compliance. I was sent around the houses and not given a straight answer. Eventually even after emailing and not getting an answer I called again. This time I was told VW UK have to do it. "use google to find the contact" was the answer i received. On the VW UK website there is a page dedicated to this request. It states very clearly that , " your local reatiler will be happy to help." This is not true, eventually i found a 0800 number to call and they informed me of an email address to write to for this piece of paper.

This is a legally required document to be supplied with all cars, I am still in process of trying to get it, lets see if VW uk know what to do...

My complaint is with peter cooper southampton who fobbed me off. They don't know their own paper wrok and what they are supposed to do. Ironically I got this piece of paper years ago from them for another car, so they know it can be done. I was always polite. I suggest not recommending them for their attitude and poor response time and lack of knowledge of the products they sell and the required paperwork that they are supposed to supply by law.

?Update:

Finally after this reply Peter cooper have dealt with the issue in a polite and expedited way.

I highly recommend that all Volkswagen sales people and staff be trained about the COC certificate, across the whole group in europe. There should be an easier way to obtain these rather than the method I had to use.

No one likes to complain, at the end I have identified a weakness in the corporate structure of the company, peter cooper management when they became aware dealt with the problem, which i appreciate.

I took my car into them because it failed an MOT elsewhere and I didn’t believe what I was being told. They managed to adjust the headlight that I was told couldn’t be adjusted and uncovered another issue which the original MOT should’ve highlighted. I then asked them to mot it for me and do a service as I felt it was in a better place than before. I was very impressed with the way they dealt with the car. Duncan was very professional and helpful. Needless to say I’ll be taking it back there for the next MOT and service and not to Halfords who wanted me to pay £300 for a new headlight when I didn’t need one.

Excellent service from Alan and his team in the service department of Shirley branch. After being helpful on the phone the day prior to my appointment, I showed up as agreed at 8am and they were ready to check my car. They fixed it within half an hour and had me on my way. Very polite, efficient and helpful - would recommend.

I posted a review a little while ago,saying how disappointed we were with customer service at Peter Cooper, regarding an appointment to have brake calipers painted, which didn't happen, only being cancelled on the morning the work was due to take place.
So now I would like to thank, David and Darren who have contacted us and we have now booked to complete the job. So far the customer service has now been excellent, so thank you very much David and Darren, we look forward to work being carried out.
Regards Julie

Update Water egress 1st March 2023.... . Well what can I say . Customer services spinning me along for two and a half months. What a sad state of affairs!!!!!!!
Please by careful when dealing with this company . For my Father in law and myself never again

Had a repair completed on my car following an advisory on an MOT about brake Pipes. This went fine, but 2 of my locking wheel nuts were damaged and I couldn't get them off. I returned the car a few days later to show the damage expecting some bush back but was grateful the Manager was straight away prepared to remove them for me and replace them. Great service Peter Cooper Service centre...Thank you.....I'll be back!

The service manager got back to me, full of apologies but they can do nothing apparently - certainly not without seeing the vehicle and I don't want to drive it all that way with no back window and inhaling exhaust fumes. VW Breakdown won't help as they say the car has not broken down on a public highway. On top of that the insurance doesn't cover the shattered rear window as (1) it is not the front windscreen (2)the damage wasn't caused by a chip from the road (3) it didn't happen while I was driving as I was out of the car (it was parked on my garage forecourt) and had just shut the tailgate when it exploded. So I am still furious about the whole episode. I have had to book in a car window repairer (who will come out to me) for £320.

The rear window on my less than 3 year old VW Polo that I bought from Peter Cooper in December 2020 shattered this afternoon. It was parked in my garage and I had the tailgate open as had taken in some shopping. When I closed it, the whole back window shattered. I phoned Peter Cooper and was told they had never heard of this happening before and didn't know what to do about it. At first they told me to take the car to them but I didnt fancy driving on the motorway with no window at the back. Then I was told to phone VW assistance as they would probably take the car into Peter Cooper for me. I did this but they refused as it hadn't been involved in an accident and I wasn't stranded anywhere. When I got back to Peter Cooper I was told there was nothing they could do especially as they had never heard of such a thing happening previously. Obviously I phoned AutoGlass (there will be an excess of £75 plus £10 for a new rear wiper blade) but they said there will be a delay in getting glass for that model. I have only done a low mileage (less than 5k) and I am disgusted that this should have happened on a fairly new car for no reason whatsoever and even more disgusted that neither the dealer nor VW Assistance could offer me any help.

I purchased a car that gave me problems from the drive home, i had the car for 3 weeks then returned the car for a full refund. I traded in a car that they said wont sell for more than £6.5k but then listed it for sale at over £9k..... During the limited time i had the car it went back twice for a total of about a week, they gave me a replacement car which was nice of them, but continued to tell me that they could not replicate the fault even though it happened every time i drove the car and i also provided them with video evidence. This would have been an ok review had it not been for the attitude of the condescending and rather arrogant nature of the Manager who dealt with the issue. I've got my refund which i'm happy about and i've now purchased a car from a main dealer who has been excellent....but i would never buy a car from this company again and neither would i recommend them to anyone. My experience was horrible and they got my trade in car in the cheap through deception.

Unwilling to help !!! service advisors cant be bothered to do anything extra, asked for a simple service invoice to be emailed over, obviously protecting any data of any previous owners, as all other dealers would do, as you would want to uphold your reputation, thats the difference between dealing with larger groups like Vertu,Peter vardy etc. at the end i managed to get my request fulfilled by another dealer within a 2min call, how unsatisfactory to be dealing Peter Cooper, service manager was very rude and put the phone down, no manners

Recently purchased a VW Tiguan from the Southampton branch of Peter Cooper.
I travelled from South Wales so a bit concerned after the effort of travelling.
But from the initial contact with Harvey Hodgson through to driving the vehicle off the forecourt a fantastic experience. No pressure, honest appraisal of the vehicle and no problem sorting all of the points that my picky nature spotted.
If you want to buy a VW go to Harvey.
Many thanks Marcus.

I had a really positive experience with Sam and Dan on the Hedge End service team when I booked my car in. They were very professional and a pleasure to talk to.

Phoned Hedge End branch about cost of MOT and annual service. Spoke to an extremely helpful gentleman who went through everything, explained options and enabled me to lower the price. Such a relief in this current financial climate!

Just moved back to the UK a month ago and found a vehicle we wanted online. Went to the Horsham branch to proceed with the purchase. As we hadn’t been back long enough, financing was difficult but they put us in contact with a financer. The dealer requested a £500 deposit while we worked through the financing with a promise that it be returned if the financing did not go through. Reluctantly we agreed. Due to not having a valid UK license we could not proceed for a while so had to pull out of the deal. We went in to retrieve our deposit which was processed on the spot back to the card we paid it on. That was 2.5 weeks ago and no money has yet been returned. I’ve made countless calls and sent messages via the website with no action nor return of funds. Note that it is Christmas and £500, especially in this economy, is a lot of money when you have just moved across the world with a young toddler. This is unacceptable and it did make me wonder why they took a £500 deposit when you can reserve a car online for £99. I would like my money back please.

Purchased and collected a T-Roc from Bill @Portsmouth, absolutely brilliant customer service, honestly Bill made my day when collecting my car, I found it really personalised and the overall experience was just amazing! Honestly would go back to Bill anytime! He’s great at his job, easily made the experience of buying a new car wonderful! Overall brilliant! Thank you!

My car went in for a service and First MOT, I received a phone call informing me I need to have my rear brake pads and Discs replaced, I queried it and was fobbed off with excuses, I complained to Customer Services and again Fobbed of with cheap excuses. The car is 3 years old and should not need replacing, this is the first car I have bought which was 1year old. My other cars were brand new BMWs and NEVER had any problems with brakes even when they were 5 years old. I have read other reviews and it appears that VW seem to like replacing rear discs and brake pads on cars that are 3 years old. I also had a scratch on the car when I bought it and they were supposed to have repaired it, YES they did BUT it was done by a back street garage who “ filled” it with Filler which lasted a couple of car washes, I’m still waiting for the service department to contact me as they said they would, somehow I don’t think they will as they are all talk. Would I buy another VW OR would I recommend VW to anyone, NEVER

I wish that I had looked at some of the reviews before getting involved with this company. I reserved a Golf with 5500 miles that I was told was in top condition on the phone by Dan Perkis and in his video walk round. On arrival in Hedge End, I found the car to have three obvious bodywork damage issues where on two of them, there had been very poor attempts at hiding damage. I had no choice but to refuse the car and drive back to Essex with no car for my son and having wasted a whole day for no reason. Peter Cooper owe me a massive apology and a day of my life. I am still fuming now. Please think before giving this company your time or money, they have no respect for either.

Whilst the car I bought from Peter Cooper Portsmouth was in good condition, and the experience at the point of sale was good, my issues are with mis-selling and support later on. My main point is that the car was sold to me that the first 2 MOTs and all work associated with would be covered in my contract. That is not true. At the point of booking my first MOT, the MOT is NOT covered, and only failed MOTs are rectified, 'as long as the car has been kept in good working order' by the owner. This was not at all how it was sold to me. On talking to the branch, they explained that this isn't the first time this has happened, hence, they are doing this now deliberately. That really annoys me. Ergo, anyone buying a car from Peter Cooper, please please, check the detail into the absolute fine print, as it is not what it seems.

Terrible experience with this main dealer. Chichester branch.
We paid hundreds extra to respray a couple of panels of a used car purchased from them. The work was not done as agreed. The team are now not willing to refund us or pay for the correct respray. It takes them several days to reply to my calls and emails. Sadly, I would not purchase from this garage again. The team were very friendly until we paid, then terrible communication, lack of after sales care and poor professional competence. Such a shame.

Collected my Volkswagen Tiguan allspace a month ago from Portsmouth,whole process has been very easy thank to Harry Cooper and Sam Hassal it was the 6th car I've purchased from these salesman. Would like to say also had great experience from the service department. Great experience.