Peter Cooper Group Reviews 

Collected my Volkswagen Tiguan allspace a month ago from Portsmouth,whole process has been very easy thank to Harry Cooper and Sam Hassal it was the 6th car I've purchased from these salesman. Would like to say also had great experience from the service department. Great experience.

Had a great experience buying a BMW 2 series from this place. Customer service was top tier, making me feel welcome and well informed in my decision. A salesman named Alan helped me in every step in purchasing my new car, he mad it an easy and stress free purchase

Peter Cooper, Chichester.
I have had two problems with my motability
Volkswagen I.D 3 over the past 8 months.
The company have in both instances been extremely
Helpful and efficient.
It’s a pleasure to use this company.

Popped in to view a VW Polo at Hedge End VW Peter Cooper - made an appointment with Stefan Michalas to come back a few days later for test drive. Turned up on time with required documents. Salesman had forgotten we were coming - no car available to test drive - he then tried to blame someone else.

Added: You have my contact details as appointment was for 11.30am today 1st July at Hedge End with Stefan Michalas. He has the details.

Very helpful staff especially Stuart, so helpful and kind, recommended to all

I had a Volvo V50 08 plate.
3 years I had this car. 3 times to Scotland and once to the Orkney Islands.
Changed over to a 16 plate Tiguan.
Sales Fantastic only becouse I was someone else to be conned out of money.
After sales is a joke. I done less then 2000 miles cam belt needed changing. It should of been done before the car went on sale.
Had a service 1-2 weeks later
You need to have a oil change.
Why was it not done on the service.
More rubbish came out of her mouth
Faults here Faults there.
I cant even take this car to winchester with out worrying.
Something I never had to do with my Volvo. So SNOWS VOLVO you will be seeing me again
Will never touch a VW again.
We were planning on going away. Now we cant. Engine Man/ light is on.

I bought a used car from this company. I part exchanged my Range Rover Sport. The price they gave me was "The absolute best we can do, any more and we will loose money". One week later, the Ranger Rover was being advertised on their website £7,000 more than they gave me for it. The Range Rover was in mint condition having just had a professional detail and ceramic coating. Mechanically it was completely sound having just has a full health check from a Land Rover dealer and not requiring any work done. So if this lying, cheating, rip off company ever reply to this, I can 100% assure you, the Range Rover did not need a penny spent on it to get it to retail condition. Therefore, if you are looking to buy a used car from this company, make sure you negotiate at least £6,000 off the price. What a bunch of conning gits.

Wanted to upgrade my Tiguan R Line. After shopping about extensively, Peter Cooper had by far & away the cheapest PCP deal on similar R Lines plus gave me a reasonable px price on my old Tiguan. Dan was polite & efficient from the outset & delivered on all he said he would. Car was ready on time & as promised. Can’t fault the service or vehicle. No high pressure sales and a pleasure to do business with. Would highly recommend and use them again.

Bought a 2018 Golf R estate from Peter Cooper (Portsmouth) in February 2021. Was happy with the service at the time. Covid restrictions meant it was all done remotely and they sent me a video of the car and everything, Had half a tank of fuel so I drove away happy.

After sale, less so!

Within 4 weeks I received a card telling me that I needed to renew the 4 wheel drive oil. was only £80 but a day off work and associated aggro. I did phone and ask why they couldn't do this presale? No response...

Now a year on, I serviced the car at my Local VW dealership last week and they informed me that the brake fluid is a year overdue being replaced as well as an aircon re-gas.

Update. 16/02/2022

I was contacted by Coopers. Spoke with Adam.
He had investigated what had happened and gave a really good explanation on the items that had been overlooked.

Missing these things can happen and is human error, the measure of a company is how they correct the mistakes.

Adam has offered to refund me for the jobs that should've been done presale and I can't say fairer than that really.

Many Thanks

I have always been happy with Peter Cooper in Chichester. Although main dealerships are more expensive, I have always been well treated and welcomed any time I need to visit, and will continue to do business with them..

Peter Cooper VW Portsmouth, avoid at all cost. Terrible customer service.
Bought a Touareg, paid a deposit only to be told 1 day later that they had already sold it. So placed a factory order, told December delivery date, but cant confirm. No one contacted me with updates, I was chasing every month. Build date went from December 2021, to May 2022. They then also proceeded to apply for the finance again without my permission as the order was taking longer than 3 months. Joke of a organisation

OMG..... What a journey!
I was lucky enough while in VW Hedge End to meet with a sales executive 'Quill'.
I was treated like a VIP from start to finish. He went the extra mile at all times to get everything perfect for me & pulled out all the stops to get me into my new car. Quill is a true face of VW. Brilliant in every way. Professional, knowledgeable and above all a really fantastic approachable guy. After my experience I cannot imagine ever going elsewhere as 'This is where it's at !!!'
Thank you Peter Cooper VW & especially massive thanks to 'Quill'

I bought a car from Peter Cooper Chichester 3 years old and the service / sales were very good. Not too pushy but helpful. I decided to sell my car this year and view some newer versions at Chichester but the sales person was very unhelpful, didn’t seem interested in looking for what I would like even though I had a good cash budget. Just throw me the keys to one car and said ‘well go and drive it’ upon return he said so you have driven it now, so you can see what they are like. No talk about the car or buying it and no communication afterwards even though I saw it still for sale and they even lowered the price but no call from Peter Cooper to let me know and see if I was interested. I decided to buy from another garage. So they have lost a sale and future sales.

I have recently had my VW Arteon serviced by Peter Cooper, just before I picked it up from them,I was told it was ready but that the two front tyres were illegal, both tyres had cuts in them down to the ribbons. I was told that they could replace them obviously at a price of £400 plus, the car has not done 6000 miles yet and is only two years old, as I have always used a large national company for my tyres in the past,I took it to them to be told that yes there are a couple of cuts in the tyres but they do not need replacing and certainly not down to the ribbon,I am of the opinion that who ever checked my tyres in the first place at Peter Cooper has a mandate to drum up business, and to hoodwink the not to savvy customer who is gullible to believe what they are being told.

Rubbish customer care, profiteering off manufacturer faults (charge for software bug fixes), don’t investigate faults properly (but charge for diagnostics), happy to charge for speculative repairs (whilst saying they think it may not fix problem). All at the same time as the sales team wants to sell me a new car! Sadly also backed up in delivering a lousy customer experience by VW UK.

I have been reading the Trustpilot reviews on Peter Cooper cars and I can’t believe I dealt with the same company, as I found my whole experience of buying a used VW from Peter Cooper Cars in Hedge End to be excellent,
I previously went to an independent family car sales company who ‘prided themselves on customer satisfaction’ and I found them to be rude and unprofessional - so when I went to Peter Cooper cars it was very refreshing that they were honest and the car was well presented and the whole experience was outstanding especially from Harvey.

I reserved a used VW Golf. Viewed the car the next day after telling the salesman that I’d expect to see it in a very saleable condition. It was beyond a joke as they’d not even bothered to clean it. It was scratched all over and had a dent. It had rubbish hubcaps, worn brake pads to minimum, dirty engine, stains on the interior roof, tools missing from the spare tyre. They thought it was worth £8,300! Looked at a similar used model sitting next door for £12,500 and it had a ripped seat! I told the salesman the seat was ripped and he said “is it?”. Compete jokers! Stay away from these amateurs!

Where do I start with Peter Cooper Portsmouth? After a successful purchase of a used Golf in 2019 everything went down hill.

I got two free services with the car but as we all know there is no such thing as a free anything. First service I needed a couple of new tyres, the second service just three months after an MOT I came out with a bill for nearly £1300 including £500 for a planned cam belt change.

I vowed to never use them again after bad customer service but when my drivers seatbelt started to fray I called and asked about a replacement to which I was told it would be in the region of £500 with fitting and was advised it had to be replaced by VW only.

After a few months of deliberations I called Peter Cooper Chichester who couldn’t have offered me any better service, in fact straight away offering the seat belt to be replaced under warranty. I complained to Portsmouth about my experiences over the previous few months with their parts and service desks but the manager I spoke too couldn’t have shown any less interest.

Recently I had a puncture and surprise surprise there was no locking wheel nut in its usual place. I called Peter Cooper Portsmouth who said they could repair the puncture as they have a master key, which I duly had done.

I asked about the missing key and was told the price of a replacement set of locking bolts, seeing as I had either never had the lock in the boot when purchasing the car or they had lost it whilst doing the replacement tyres or brake pads I was told it wasn’t a problem service would get involved with as it was nothing to do with them, however I should speak to sales, I’m still waiting for a phone call after a conversation and subsequent emails.

After the puncture repair had been done I got home to find the wheel bolt covers missing something else obviously the technicians forget to put back on customers cars, these were eventually recovered and I picked them up but not after yet another bad customer service call to service reception, I have now since cancelled my service plan and 100% will never use Peter Cooper VW at any of there branches, but instead be more than happy to travel further afield, such disappointing and appalling service from such a well known brand.

Brought a Car during the lockdown period, fantastic service and met all my needs great experience, thank you Peter Cooper Portsmouth

The management of this franchise are thee most callous heartless LIARS this country has ever produced . After lying to and about my wife this company were interviewed by the Portsmouth news and they lied through their back teeth to hide their abhorant vile lies . AVOID THESE LIARS THEY ARE BEYOND ABNORMAL .