Petplan Reviews 

Very professional company. Good customer support and available on the telephone whenever you need them. I highly recommend Pet Plan for their life long policy for pets.

Cannot fault pet plan. i have a dog with many allergies and they have supported me for many years with his allergy medication/injections and now , sadly, my gorgeous boy has been diagnosed as diabetic going into his senior years but it helps financially, knowing there is a caring insurance company who are sympathetic and claims are made hassle free via the vets and pet plan direct.. As I say I cannot fault their service , so thank you pet plan .

Very disappointed with the ongoing service from Petplan. I’ve been with them for over 20 years and have never had any issues, however my current claim has been an absolute farce. No reply to emails and the customer advisers are completely clueless. Petplan have emailed both me and my vets twice asking for further information which they’ve received but then it all goes quiet again. Each time I call I’m told it’s with the assessor. When I’ve asked if the assessor has looked at the emails I’ve sent, they don’t know! I’ve asked to speak to an assessor but apparently that’s not allowed. Until this current issue I have always sung their praises, even though they’re not the cheapest. I work in a vet practice and I always comment what a good company they are but this experience has definitely changed my opinion of them and meanwhile I’ve paid over £3500 to the vets almost 6 weeks ago with no idea if or when I may get some of it reimbursed from an insurance that I am now paying £60 a month for.

Our maltiepoo had to have the majority of her teeth removed, this was done over 2 surgeries. Petplan covered the whole cost except the excess. Paid direct to our vet. Very easy we are so pleased we had Petplan Insurance.

I’ve been with Petplan for nearly 40years with a variety of pets over the years. The service they provide is exemplary and the peace of mind is worth every penny. I cannot recommend them highly enough.

I've had to make a few claims recently as our adored 7½ year old cavachon, has been diagnosed with heart failure. We are obviously so upset and worried about him, so the ease of making claims, the communication, and the need not to have to give detailed and complicated information has been a real blessing. Being able to trust the communication to be done between the vet and Petplan is so helpful and reassuring.
We took out the full Lifetime Policy for all three of our pets, I was worried that the monthly payments were very high, but now that we need it I am so relieved with our choice.

I would definitely recommend Petplan to anyone. I have used them recently since my gorgeous cat was diagnosed with a long term health condition and they have been faultless. The vet has sent them the payment and required very little interaction from me other than the vet contacting me for the 20% payment of the claim, as my cat is over 12 years old. It is easy to tract a claim on line if you wish to do so and their customer service via telephone is excellent too. Don’t hesitate to use Petplan is you have a pet , you never know when you might need that financial help with vet bills which as we know can. Be quite unexpected .

Premiums are competitive however value for money is far superior. Claiming is very simple and communications timely and clear. Advisors are super helpful. Payouts are very quick. 100% satisfied and would recommend to everyone. Just superb!

My dog is elderly,and although,she is generally well,she requires,some regular medication and worries about expense are eased.

Our little pooch weighing only 2.3 kg and not even 2 years old had to have significant surgery on both rear legs due to luxating patellas (dislocated kneecaps). Petplan were first class, paying the cost of both operations in full without any quibble. They made the process of claiming very simple and kept us informed throughout by email. Our little pooch can now enjoy the future without any pain or discomfort. We would thoroughly recommend Petplan to anyone owning a pet.

Petplan provided such peace of mind. Having insured both my dogs for 13 years with them I new when my dog had an extreme reaction to a post operative medication and needed 2 extra days in hospital I could agree to the treatment not having to worry how I would find the extra £1,500. The vets were comfortable to proceed too as they new Petplan are an excellent insurer for claims and payments. I didn't have a choice on my dogs treatment she needed the care otherwise she wouldn't be with us. I could concentrate on getting her home and caring fur her to full recovery because Petplan was there for us when we needed them the most.
I recommend Petplan.

Payed my claim in full with no fuss and the whole process was worry free

Petplan are a reliable company , that pays out claims without fuss. When you visit the referral vets they trust Petplan to pay for the treatment , which means i dont have to pay up front which is vital for larger claims. My lovely boy has ongoing health issues which requires constant medication for the rest of his life. I never have to worry about whether I can afford it .Petplan are there to support us. In fact without Petplan My special boy would not be here living his best life. Thank goodness he was insured from a puppy. Something i would recommend everyone to do.

Choosing Petplan is easily the best decision I’ve made for my dog. Their plans are straightforward, the pricing is fair, and I finally have peace of mind knowing I’m covered if the unexpected happens. It’s a huge relief to focus on my pup’s health instead of worrying about the bill. Highly recommend!

Just had a claim made for my cat to PetPlan by my Vet. claim was dealt with professionally between vet & PetPlan. Payment was sorted between them without intervention by myself. Would recommend PetPlan as a supplier of Pet insurance. Well worth it.

I have been with Pet Plan since 1978 and it has covered my five Siamese cats. I now have only one cat and he has just turned 14. The premiums jumped 15% this year and 16% the year before. My current quote is £1,083 up from £919 last year. I never made a claim last year but there is no acknowledgement of this in the price. Because of Solo's age I have to pay £115 excess plus 20% of the remaining bill so a cost of £1,000 would mean a pay out of only £708. I would be so much better off if I had just saved the money spent on the premiums. The insurance does not cover vaccinations but if Solo was not vaccinated then the insurance would be invalidated. Pet Plan is an absolute rip-off and relies upon pet owners being willing to pay almost anything for their pets' health. I can afford to pay should Solo fall ill but how many pet owners are in this lucky position? Imagine a pensioner on a basic income being asked to pay £90 per month for one cat. Their only option might be to have their beloved pet euthanised -not covered on my policy by the way!

I have cancelled my policy. Too many hedge fund owners and not enough independent vets and insurers.

First time claim was processed really quickly haven’t had policy long but my kitten developed an infection after being dressed which meant an emergency trip over night to vet petplan dealt with everything and paid me within days they are great would highly recommend petplan for pet owners

Wow what a really big let down!
Pet plan are a waste of money and waste of time. Im absolutely horrified that my £1300 vet bill got rejected, I kept pet plan up to date with paper work and phone calls, from the beginning of April however they were just not interested in helping me with my claim what so ever. I’m now having to scrape the funds together myself, by selling all my items such as jewellery I own, and taking big lump sums out of my pay checks for the next two months, that would of ordinarily been for food and bills. I am now currently looking for a new quote of insurance that will actually help us.
What was even worse when I went to cancel my insurance with pet plan on the phone the lady said my next payment was coming up soon, before I could even cancel the direct debit at my end, pet plan nicked £60 out of my bank. Really unprofessional and cheeky. DO NOT RECOMMEND, a bunch of money grabbers.

Easy to fill in forms good communication and claim paid. Good value for money and peace of mind that my pet can have the treatment needed.

Always reliable to sort out bills direct with the vet