Petplan Reviews 

I spoke to a awful customer service person today she needs to retrain in social skills was very rude indeed absolutely awful customer service she was so rude indeed rang 15/10 at 15.00

I recommended this company to everyone. My cat had an emergency and I couldn’t afford the bills to come, I rang pet plan and the urgently approved everything and got all the bills sent to them directly so she was able to get un delayed treatment and I didn’t have to pay a penny. They paid my full claim , unfortunately my cat didn't make it but this company saved me the stress of financial issues when already dealing with bereavement. I will now be with them for life with all my other pets

Extremely disappointed with Petplans handling of my claim

I am incredibly disappointed with Petplan and the way they have handled my claim for my dog, Lowen. My claim has been refused on the grounds that her heart murmur is pre existing, but the evidence being relied upon does not appear to justify such a definitive conclusion.

As a pet owner, you take out insurance to protect your dog and give yourself peace of mind should something go wrong. Instead, I have been left feeling that the decision has been made against me without the evidence being properly and fairly assessed.

I expect an insurance company to review veterinary records accurately, distinguish between a historical observation and a confirmed pre-existing condition, and provide a clear explanation supported by the evidence. Simply labelling something as pre-existing should not be enough when the records themselves raise questions.

I am asking Petplan to reconsider this decision and properly address the inconsistencies in the documentation. At present, my experience has been extremely frustrating, and I would urge other pet owners to carefully consider how claims and historical veterinary records may be assessed before choosing this insurer.

Have had my cat insured with pet plan for over 10 years . This was my first claim. My cat was poorly had taken him to vets did tests , the end result was four lots of tablets . I was charged £700 . No problem I had pet insurance it’s covered (wrong). I had to pay £400 while the company paid the extra £300. , I would advise people who are unlucky enough not to get free animal vet fees to put money buy for circumstances like this, insuring your animal to me was a waste of money

I've been a loyal customer of PetPlan for 5 years and my dog has been relatively healthy, no major issues.
My premium has just gone up by 20%. It was already quite high but this is now ridiculous.
I spoke to someone in customer services who basically couldn't care less. I was told the price is the price and she is happy to cancel my renewal if I want.
I don't want to cancel, but at the price i've been given, I feel like i have to!

Update: finally had a message to say this will be paid. Thank you to the last lady I spoke too who cleared this up.
So frustrating. Phoned to check my boy would be covered for hydrotherapy and got a helpful yes. Since submitting the claim I have had to call on a few occasions to chase. Told no further information was needed but then get another email saying more information required! Emailed twice but still no response. When paying £120 a month I don’t expect to have to plead for help.

Excellent service the best by far me and Monty dog are so grateful for all your endless help and support since insuring Monty I very quickly knew how professional and caring you were towards Monty and giving me peace of mind in every situation and also helping with news emails on ways of helping and keeping Monty safe, I’ve lost count of my friends and family who I have recommended to Petplan try them yourself you won’t be disappointed far from it.

Petplan never let you down and they are courteous and kind when handling a claim. I would recommend Petplan to anyone with a pet for their reliability and peace of mind when your pet is unwell or needs surgery.

Get customer service staff who can actually understand English properly. Felt like I was banging my head against a brick wall for 30 minutes. Got a cheaper quote from their own website rather than from the guy on the phone (who kept trying to insure the wrong pet despite being told multiple times)

I got scammed by the positive Which recommended reviews. Signed up for cover. First thing I noticed it actually starts 10 days after the date you select. But thats only said after you have given your bank details. But wait...its also actually Allianz. Just a fake brand set up to change the name. PetPlan is in fact Allianz. Again not mentioned anywhere when you sign up cause the reviews on that brand are a lot worse. Then 3 days after I get asked for my cats full medical history. No other insurance company has ever asked for that. Ok I provide it same day but ask for response in 48h if they are planning to exclude anything or change the price as have to find another provider. They say we need 10 days. Professional? Hassle free? If its so hard to give them your money, imagine how hard it would be to claim! Not impressed. Just avoid them is my advice and don't believe the positive reviews.
In response to the below you are not transparent at all. In fact you just send me a policy that excludes skin, ears, heart and bunch of other parts of my cat that have never had any issues and the price was still just as high. You are not trustworthy and I will certainly not be giving you my money or trusting you with my pet.

I am so glad I chose Petplan, it's not cheap but OMG they look after you. My poor little Nelly had a severe and urgent spinal problem, and needed surgery, my vet did a direct claim, and she actually said I would be fine when I told her who we were insured with. I didn't have to worry, it all got sorted while I was at home looking after my golden girl. They have paid all the claims since she was a puppy, who had meningitis at 6 months old. Big thanks from us x

First class pet insurance for “Buddy” - I feel totally confident that his well being is most important to ourselves and Pet Plan.

Been with them for a number of years now and although they are a bit expensive you get what you pay for

I am very upset to receive this email. It is insensitive as I advise you that my pet has passed away.

I am happy with my pet plan insurance and paying the amount every month, however I did not know there was an in house pet plan for another £31.99.
I find that very hard to digest, to me its either one or the other. Therefore what I have started doing is putting funds away for any of smokeys visits to the vets

Been a member of PETPLAN for many years, and can't fault them at all. When any of my labradors passed, they were soooooo very supportive. Would 100% advise any potential pet owner to choose Petplan for their animal's Insurance Policy, be it a dog, cat, rabbit or whatever.

Outstanding customer service.
Afton was extremely helpful, she went through all the details of the insurance in a very professional and straightforward manner.
She was so friendly and also took an interest in our puppy.
If it was possible I would actually give 10 stars, I was so impressed with the service.

I have been with Petplan for about 5 years and have never had a claim. I completely understand their rule of ignoring the amount of claims you have but when they put up your price per month from £65 to £77 it's getting ridiculous. This is a healthy cat, and he hasn't passed a notable age milestone this year.

I reached out to them on a personal level and just, completely stone cold. I pointed out that if I cancelled my policy and took out a new one I'd receive their 10% discount, they just didn't care. So that's probably what I'll have to do.

Why don't they care about loyal customers? Well because they have a monopoly over the industry. The vets in the area only talk to them. 90% of people aren't renewing with you because you're good value, it's because they have nowhere else to go.

I'm sure this will all change when I actually have to make a claim, but right now it feels like I'm paying for everyone else's vet care rather than my own.

I recently had to have my cat Badger put to sleep after 13 years with her. It was incredibly heartbreaking but Petplan took away so much stress and dealt with the one and only claim I ever made for her with compassion and empathy. Thank you for being such a genuine, caring company. Your team are one of a kind and i will always use Petplan moving forward.

After paying upfront for my Vet bills I filled a claim as per the online form, a little surprised the invoices etc i had gathered were not needed, i was not given a claim number and the online tracker did not work, the email was sent to the vet who had zero interest in responding to petplan, #1 my claim and contract was with petplan not the vets, #2 in a period of morning i had to chase the vet for the information, so after years of paying petplan what amounted to 8.5k i received £800 back with disposal of pet ignored, so regardless of the adverts they are not a small pet friendly company but Allianz a multinational insurance company, I certainly would not bother with them in future opting to save the monthly payments into an isa etc.