Petplan Reviews 

⭐⭐⭐⭐⭐ Outstanding Customer Care –

Petplan should be incredibly proud to have someone like Vikki R representing them.

Our journey with Petplan certainly didn't have the smoothest of starts. I had genuine concerns about accessibility, communication and being able to navigate the claims process at a time when I was already under enormous pressure after my beloved CoCo went missing for 14 days.

But then Vikki became involved — and everything changed.

What stood out wasn't simply her professionalism. It was her empathy, patience, understanding and genuine humanity.

Vikki didn't make me feel like a difficult customer or just another complaint reference. She actually listened. She took the time to understand what had happened, recognised the accessibility difficulties I was experiencing, investigated the matter properly and then worked through everything with me until we reached a fair and reasonable outcome.

She personally helped remove barriers that shouldn't have been there in the first place, made sure my accessibility requirements were properly recorded, liaised with the veterinary practice, helped progress the claims and even took the time to recognise the enormous emotional impact of what had happened.

Most importantly, she didn't just tell me what Petplan couldn't do. She explained why, looked at what could be done, and treated me with respect throughout.

That's what exceptional customer service looks like.

Even where the policy couldn't cover everything, I came away feeling that my circumstances had genuinely been heard and considered. That's a huge difference.

Vikki demonstrated exactly what a customer-facing professional should be: caring, empathetic, knowledgeable, fair, patient and exceptionally professional.

If I could give more than five stars, I would.

Petplan — please make sure Vikki knows just how much of a credit she is to your organisation. She has shown me what Petplan can do when someone takes ownership and genuinely cares about the person behind the policy.

And after everything CoCo and I have been through...

CoCo is HOME. 🐈‍⬛❤️

And my friends, that is priceless.

Thank you, Vikki.
Thank you, Petplan.

🐾 5 Stars – absolutely deserved. ⭐⭐⭐⭐⭐

BM & CoCo
Cumbernauld.
G67.

#Petplan #CustomerService #FiveStars #CoCoIsHome #MoreThanJustACat

hello to everyone who reads this i would never recommend you ever take out any type of insurrance for your pets with pet plan. they took money from me for my dog cindy for 7 plus years and when she became ill had to have a opperation and on going treatment pet plan and there insurrance promissed to pay the bill messed me about for 5 months while still taking money from me then refused to pay the bill and just cancelled the policy without a word of warning. there adverts on tv are a lie and a scam to get you to sign up all they are interested in is your money they should not be allowed near animals and its a complete con with the insurrance to cheat pet owners out of money. i end up 7 plus years out of pocket paying into a policy and 1,575.00 pounds in vet for dogs bill. i took it to the ombudsmans sevice who judged in my favor told pet plan to pay the bill or refund my money the pay me 144 pounds that was all refused to pay either the dog bill or refund 7 years money and still to this day paid nothing more. my opinon on pet plan is if you love your pet like i did never pay into there policy as you could end up like me out of pocket. there are other pet insurrance companys who care about your pets, pet plan and there insurrance are only interested in money and i have said there adversts are a scam if you do sign up you be sorry

We have had a number of policies over the years for pets and most recently our 16.5 year old lab who sadly passed away. We had to leave a holiday early to come back and deal with things and lost money on the vacation. Pet Plan provided a refund, waived costs for the euthanasia and covered other costs. Of course premiums go up but i don't recall ever having an issue with a claim for treatment, ongoing medication and one offs. A true measure of a company who provide ls products that are often used at difficult snd upsetting times is them being human and empathetic when claiming. And Pet Plan you have this in heaps. Bravo.

I rang today to inform petplan that I had to put my cat to sleep.

The girl asked me if "I wanted to cancel the policy?"! !!!!!

Do petplan have the ability to bring pets back to life?
Do you need insurance for a DEAD pet?
Do petplan think that I should continue to pay them?

I'm disgusted with the attitude of the person that I spoke to.

Where is your compassion? Yes, maybe just a cat to you or more like another direct debit!

I look forward to an explanation!

My Petplan policy for my dog has increased nearly 20% this year going from £119 to £141pm which is absolutely ridiculous so after 16yrs of being with them there is no loyalty from them at all so i will be looking elsewhere!
How they can justify such an increase is shocking! They need to look out the window and realise that if every company increased premiums by 20% then there would be nothing left! Thought better of them, but looking at reviews I am not the only one!

Complete peace of mind with Petplan. I have had to make a claim a few time due to my dog having a problem with his back leg. Petplan have paid every claim without hesitation. Dealing with such a professional company has removed the stress from the situation which is a big plus when your pet is unwell. Sox our Cocker Spaniel is improving and hopefully continues to a full recovery, he sends his thanks

I have been with PetPlan with two cats for 8years. Recently, one suddenly went blind and was admitted as an emergency and needed extensive tests and treatment. Unfortunately, his condition was such that we lost him after a short period of time. I cannot fault PetPlan, the claims process was easy and stress free. They paid my claims promptly with zero fuss. Customer service was excellent and they were very compassionate. I received a card from them with some wild flower seeds to plant in his memory, which was such a lovely gesture. I really wouldn’t insure my pets with anyone else.

They made it easy to claim when my dog needed veterinary treatment recently. I've insured my dog with petplan for 2 years - it's the first claim I've needed to make and they were excellent. Not having to worry about paying a big vet bill meant I could just focus on caring for my dog - who's now fully recovered and full of beans!

My dog is nearly 13 around 4-5 years ago I had his teeth cleaned and paid for it myself. As advised by the vet as a result when he needed some urgent treatment for gingivitis that was causing really sore gums that were bothering him I claimed on his insurance with Petplan. They have settled with my vet apart from the excess and I am very happy. The vets admin staff put the claim in and it was stress free and very straightforward. Couldn’t be happier with the service I got. Could also track the claim online. I would highly recommend Petplan. It is worth paying for a decent insurance

I have a 1 year old dog who we have never had to claim for. Insurance went up to £60 per month after the first year when other insurers are providing the same cover for £20!! I called to discuss this and the call centre was so unhelpful - price is the price apparently. Terrible.

Mostly fine and better than others I've used but I had a surprise when my pet's illness spanned across the policy renewal. Despite being an existing loyal customer and it being the same illness, they refused to pay because the policy had renewed. Apparently you have to pay the excess again and since it was the last treatment it didn't go above the excess amount. So make sure your pet is ill towards the start of the policy I guess (as if we have a choice). I hate insurers.

I complained but petplan were unable to explain why benefit limits (where they pay) is per year, but excess (where I pay) is both per-year AND per-condition. The response I kept getting just explained how it works, not why it is that way. With no further information, I can only assume it is so that they don't have to pay out as often. Since it is an excess I expect this also wouldn't be covered in their figures about how often they pay out. As mentioned above, I hate insurers.

We have been with Petplan since we got our dog at 5 months (she is now 12) and I honestly cannot fault them. I don't think I would ever insure with anyone else.
Yes, they are probably more expensive than some, but when you need them, they are there.
Every claim we have made throughout our dog's life has been paid without question and very promptly.
Our dog has recently had knee surgery and knowing we have cover with Petplan has made any decision much easier.
Highly recommend!

AWFUL CUSTOMER SERVICE- called today to see if they could bring my renewal premium down ( gone up £10 per month for a 2yo spaniel fit healthy and no claims!) the sales advisor did not even take my details, just advised ‘ we do not offer discounts if you looking for cheaper options we can look at quoting you as a new client’ much to my disbelief, I made sure that I was clear in understanding that new clients may get a cheaper premium instead of existing loyal clients. I am now looking elsewhere for cover.

Every year they put up premium £10 a month every year. When you ask them why they say for increased vets costs. I have claimed a maximum of £300 for a 6 year old dog so why am I paying for everybody else who claims. I cannot swap companies as existing conditions aren't covered so you are stuck with them. Even when you question it they are so unhelpful with their response. Save your money and use another company. Our other dog is with a different insurance company and is a 10 year old large breed and his premium is a lot less than our 6 year old? How can you justify this?

Absolutely disgusted! Paid more for Petplan insurance. But beware if you do t have your dogs teeth cleaned annually they do t pay out for any conditions including suspected heart problems! Read the small print before you sign up! Went to the vet with a small lump on his face, turns out he’s cracked a tooth. While at the vets she was very concerned about his heart(totally seperate to the cracked tooth) so he’s now had heart scan ECG then his tooth out. But because he’d not been for a dental check up are refusing to pay anything back. If I’d saved the money I’ve been paying prtplan for the last 3 years I’d be quids in. Absolutely disgusting and waste of money!

Averaging over 20% a year increase for the last four years, meaning my premiums have more than doubled. This is for a dog for which we haven't claimed. Yes, vet bills have gone up, but only by about 50% according to BBC research, and that's since 2020. My premium has gone up by over 100% in a shorter time period. They are shameful, and relying on the fear that your pet won't be insured for existing conditions if you move. Cannot recommend

Petplan have been incredibly supportive when I lost my 9 year old bunny who had to make quite a few visits to the vet recently before she reached end of life. As they do not normally insure new rabbits above a certain age, she had been insured with them since age 3 so it was helpful that I did not have to change my insurer. They have made every effort to action all claims.

This is NOT an insurance company. Its a scam

I plan to take Petplan to the Ombudsman and will advise others to do the same on the basis they do not offer insurance.

Our dogs premium has gone up form £30pm to £210pm Despite them massively increasing the premiums they dont increase the amount you are insured to despite their disingenuous and supercilious response that vet fees have increased. If so why dont they increase the amount you are covered? Hmmmm
Our dogs coverage has been £4000 for 11.5 yrs.
The premium has gone from £30 to £210
The fact is Petplan will pay only £400 approx towards the limit of £4000 by charging a massively increased premium of £2520 pa. When 20% self pay is added that brings us to £3320. When you add on the excess of £135 per illness that means Petplan will only pay £300-£450 out of £4000 cover.

To summarise,since taking out a policy with this company they have increased premiums by 600% and not increased the amount covered by even 1% despite their assertion that the increase is due to vet fees increasing. Vet fees have not increased by 600% so whats their next excuse. Do not be fooled by their advertising. Its about time vets CEASED recommending these charlatans

As a 5* licensed home dog boarder and trained vet nurse I would absolutely NOT recommend this company to anyone.

It is NOT insurance. Its a scam. And that is what I will present to the Ombudsman. I note that a lot of other pet owners are experiencing the same judging by Trustpilot reviews. Shame on the lot of them. Fraudsters.

Pet Plan have been great whenever I have had to claim for my pet - she is 5 - I have claimed 3 times for minor injuries/blood test.

I have had my renewal through today and they have put the cost of my monthly payment up 71% in the last 2 years. My dog is 5 years old. By the time she reaches her predicted living age she would be costing me £200 a month if it carries on at this rate.

It is an absolute disgrace. Inflation has gone up 6.4% in the same time so vets bills havent gone up that much to recieve an increase of this much.

When I called to challenge, I was told the only thing I could do was to reduce the amount she is insured too.

Making my comments known so that if there is anyone else getting renewals and the prices are hiking to that amount, I have written to them to complain.

If I was a new customer I would get the cover cheaper and if I went to competitor I would be paying half what they are attempting to charge me.

I highly recommend PetPlan.
You always hope your pets will stay healthy but in reality when they get poorly vet fees are expensive these days. I highly recommend PetPlan and their Covered For Life policy.
My two elderly cats have both passed away over the last few months following long term health conditions. I relied on PetPlan to help with the vet bills so that I could get the treatment they needed so that I could care for them as they deserved.
You may find cheaper pet insurance but in my opinion you will not get better pet insurance.
In fact I have trusted PetPlan insurance for over 30 years for all my cats.