Pet Protect Reviews 

Even though it was through text the person was very helpful.

Claims are dealt with in a timely manner. My dog has complex medical conditions and I needed some guidance prior to submitting my latest claim - the customer service team were first class, really helpful and I cannot recommend this company enough- I have insured my last 4 dogs with them and would not use any other company.

Excellent they have always settled my vet bill quickly.

INSURE YOU PET WITH ANY OTHER COMPANY...NOT THIS ONE!!!!
This is the worst pet insurance provider. Our insurance increased by 50% from last year. There is no reason given for this. Our doggie was taken unwell in January 2026 and had a cancerous growth removed, but sadly 3 weeks later we we had to put him to sleep. I actually did not realise that there is a "20% Vets Contribution Fee" to be paid on each claim. That is my error as I thought is would be the same as the excess of £100 which is not payable on each claim if it is an ongoing case. However, the 3 claims we have made are subject to this fee. What is the point in having insurance. Think it's best to keep the money in the bank and just pay rather than this company taking money to swell their own coffers. You should look elsewhere to insure your pets.

Quick, efficient, easy to use and friendly

Had a issue with my renewal and they sorted it for me

This company on the surface seems to offer very reasonable prices but don't be fooled. As soon as you make a claim the penny pinching starts. My vets bill came to £580 with an excess of £130 and 10% vets fees. This company paid out £130, l don't profess to be an expert at maths but even I know when I'm being taken advantage of. This is only a small claim so god help anyone who puts in a large claim and on going treatment. Once again the saying that you only get what you pay for is true. Do not use this company for your pet insurance as you will absolutely regret it should you need to make a claim. I shall run out my policy and then get a policy from a reputable company not a bunch of cowboys like these. Once again avoid at all costs as you will regret it should you make a claim. Further to my review Pet Protect has been in touch and made a further payment of £280 blaming human error for the underpaid claim. I must give the company credit for sorting this matter out very quickly and is much appreciated. As a result I have upped my review to 3 stars.

Pet protect providers an excellent service and their friendly staff have always been at hand to provide advice. Our insurance claims have always been settled promptly and when our dog sadly had to be put to sleep their staff were very empathetic and understanding.

Even though our policy has increased a lot, I am still pleased I decided to go with Pet Protect for our dogs insurance. The customer service is great, it’s easy to speak to a human and they’re always friendly and helpful. We’ve claimed multiple times for an ongoing condition (arthritis) along with other claims and each time they have been paid quickly. Thank you

Never had a problem with pet protect. Has in total 5 dogs insured through them , all lived past 9 , but never such an increase in monthly payment. My cross breed has turned 8 in December and her insurance has gone from £70 to £140pm. Which is ridiculous. They’re saying it’s because of the breed and age. I appreciate the age but they’ve always known her breed. The most Iv ever paid was £85 and that was only 2 years ago for a true breed not a cross, she was a boxer age 9. They are not willing to discount in any way and I have a loyal customer over 21 years insuring between 2 and 3 dogs at once. But I’m tied. Like a mortgage prisoner. If I go elsewhere they won’t insure he ore existing conditions of skin irritation and arthritis. Also, no option to speak with someone. Wheb you contact them through “chat” you can select phone or s mail but they then just change it to e mail.

On line chat with a human. Questions answered promptly and accurately

5th Year running insured with Pet Protect and we have claimed a few times for gastro, so nothing major but each time they have been quick and efficient with payments. On renewal there was a simple error in age - again corrected without an issue or cost increase.
Virtual assistant....so so but the real people, excellent communication and professional.

Always reachable by telephone ( real human!!) Very fair payouts for my elderly cat. Rather expensive premiums and too many excesses.

Excellent experience

The most important thing to me was that my claim was paid promptly and without fuss. I used the Live Chat facility to help me complete the correct online forms which was really helpful and when I needed to speak to an agent, they were polite, concerned for my animal’s wellbeing and answered my questions fully.

Really good. Responsive and payment made to vets in good time

Fast efficient and great communication

Very efficient thank you

Claiming was a simple process with the help of our vet.
Claim settled swiftly and without any fuss.