Pet Protect Reviews 

Dealing with this company has been a very positive experience. Insurance companies are not always willing to help as much as Pet protect have. Customer service agents are very helpful.

Pet protect were excellent agreed to pay my Vets directly, there was no haggling or having to go back and forward with receipts, it all went on between the Veterinary practice and Petprotect, leaving me to look after my dog Flynn and helping to get him fit and well again. Thank you for being so straightforward.

The first time I’ve had to make a claim and what a very easy process. I made a phone call to the insurers and they helped me no end. I would recommend pet protect to everyone for their pet insurance.

Can't fault pet protect preauthourised treatment need for our cat paid out straight away

Hi The Lady Alex was amazing and she did very good job. Everything was taken care of.
Thank you

Problem solved quickly by efficient online chatbox

Excellent customer service. Very informative and understanding agents on Live Chat. Easy renewal for peace of mind.

I used the chat facility with regards to updating my pets information. I received a very helpful, polite reply during our interaction. I would recommend this service.

Used the online chat to find out how to potentially make a claim having not claimed before.
Very helpful and explained everything very clearly,

They are very easy to get hold of the live chat helps out with all of my questions without having to call and speak to anyone

Fantasist company Iv claimed twice now for our boy Coco and everytime it has been hassle free and easy.
But always read your policy as our boy was very poorly to the sum of 17K and he was only insured Upto 4K our fault for not reading the policy in full.
We would deffinatly reccomend this company.

​I cannot recommend Pet Protect highly enough. After being with them for a significant period and needing to make multiple claims for my pet, my experience has been absolutely flawless.
​The claims process has been seamless every single time. I've had no issues whatsoever with the paperwork or speed of reimbursement. It's a huge relief to know that when my pet needs care, I can focus on their health without worrying about fighting with my insurer over payment.
​Beyond the efficiency, their customer service team is truly outstanding. Every time I have called them with a question or a concern, the staff have been incredibly lovely, kind, and genuinely helpful. They are a professional and compassionate team, and they truly live up to the "protect" in their name.
​If you are looking for pet insurance where the claims are quick and the people are kind, look no further. Highly recommended!

I disliked that on top of me paying monthly for insurance to use occasionally & paying my excess. I then had to pay a further £146 vet contribution.

PetProtect were helpful and supportive on the phone, and settled the claim within a week once it was submitted. If you think that the market leader is the only option, then don't. PetProtect don't direct settle with your vet, but if you pay by credit card then you won't be out of pocket. Also they offer great ways to keep the premiums down - in my case I pay 20% of the claim plus a £100 excess, which lowers my annual outlay, but still means I don't have to worry that I will have trouble paying a £5000 vet bill.

Unfortunately I’ve had to make numerous claims for different things & Pet Protect are always very quick to pay & answer any questions I’ve had

My dog has been insured with Pet Protect for 11.5 years, they have paid out every claim I’ve submitted, including some BIG ones!! I would 100% recommend Pet Protect.

Pet protect have been fantastic in response to my many claims unfortunately we have had a poorly dog over the past 3 years so have had to claim multiple times for treatment and medications pet plan have responded immediately to any queries I have made
Excellent 5*

So impressed by everything. The Vet
Surgery filed the claim directly and we were notified that it was approved within a couple of days. Payment followed shortly afterwards.

When you are worried about your pet, you don’t need any more hassle - Pet Protect tick this box: no hesitation in recommending you to others.

Once the claim was receved , it was delt with qickly