Pets on the Move Reviews 

Amazing service! I wouldn’t trust anyone else with my dog. Thanks so much Jess - the constant communication was very much appreciated.

Excellent service by Pets on the Move. Their efficiency, care and great communication made for a great experience. Will highly recommend them!

My boy Angus made the journey from Glasgow to Osaka Japan through pets on the move.
I don’t know where to start on how good they were, what I would say is other UK companies could only fly him to Tokyo from LDN which would have been a massive inconvenience for us.
Pets on the move replied to every email query from me really quick as it was a stressful process with the Japanese side.
The company gave me regular updates along with photos when possible which gave me peace at mind.

I highly recommend using them as they knew what they were doing and were totally clear with everything.

Angus is now enjoying life in Japan!

Exceptional Service from start to finish!
And our journey was far from normal or easy!
Massive shoutout to Jess who held our hand through it all, and the whole team who were fantastic. From the first day we called to enquire sending our dog from the UK to NZ (not even totally sure it was possible), we felt reassured and confident. We had a plan of action, which then fell through due to airspace closures and fuel strikes! Postponed for a month, but despite our upset and anxiety, the team kept working hard and we were reassured almost everyday with hope and messages of comfort. They managed to find alternative routes, gave us multiple options (all of them with the welfare of our pup in mind) and finally got him on a flight, despite all the chaos in the world! Our boy arrived safe, content and relaxed - once he was able to fly, all the components of the trip worked like clockwork. We are over the moon and I would honestly use Pets on the Move every time. If you want to work with the best relocation company on the market, you've found it here, with Jess, Karen and their team. Thank you eternally to you all.

Mirin helped us plan and move our little miniature dachshund, Nico to Perth Australia and made the process so straight forward and easy. She helped any time I was stressed or anxious and answered any questions promptly and we could not have done it without her. Karen also was a huge and great help with us and put my mind at ease throughout the process reassuring both my partner and I that our baby would be fine.

Both of them were such lovely people and so friendly and welcoming. They looked after our boy before his big journey and sent regular updates and gave him the best care and cuddles.

We couldn’t have done it without them both, especially Mirin❤️

We recently used Pets on the Move to relocate our two furry family members, Hattie and Alfie, from Edinburgh, Scotland to Fort Collins, Colorado, and I honestly couldn’t recommend them more highly.
We were looking for an accredited, well-respected organisation, and from my very first call with Charlotte, to Adam carefully talking me through the process, and Carrie as our dedicated support person, we knew we were in excellent hands.
From the outset they were patient, responsive and incredibly generous with their time, answering every question and guiding us through what initially felt like a very daunting process. Their professionalism was evident at every stage, and what stood out most was that Hattie and Alfie’s welfare, comfort and safety were always their top priority.
We had detailed conversations about kennel bedding and appropriate cat food for the travels. They coordinated directly with our local vet to ensure all paperwork and health requirements were completed correctly, which removed a huge amount of stress for us. On the day of collection they were so reassuring, and we received regular updates along the way, which meant we knew how things were going. It genuinely felt as though everyone involved cared deeply about our fur babies and was looking out for them.
It was a very long journey — over 40 hours door to door — so they needed a little time to decompress at the other end, and we’re not quite forgiven yet! But they are now up, exploring and settling into their new Colorado life.
Thank you to the whole team for taking such wonderful care of our small (but very important) family members.
Amelia, Colin, Hattie and Alfie

Mirin helped us with our Dachshund, Pablos move from Scotland to Australia. She made the process really easy and straightforward so it was pretty much a case of dropping him off in Glasgow and picking him up in Melbourne. Now all settled in his new home in Adelaide. Thanks again! Would highly recommend

Absolutely spot on service from start to finish.
Jess is a superstar at her job she not only knows the process inside out for your pet but is also a friendly support to the owner, reassuring and guiding you through the whole process.
Fantastic experience with this company shipping my border terrier all the way to New Zealand

I honestly can’t put into words how amazing the team at Pets on the Move are. We flew our very old English Bulldog from the UK to Perth, Australia, which is stressful enough with any dog—let alone a brachycephalic breed. Jess was absolutely incredible and made me feel completely at ease leaving Billy in her care. The updates while he was in transit were fantastic, and she truly understood how scared and nervous I was. Her constant reassurance made the entire process flow seamlessly from start to finish.

If we ever return to the UK there would be no 2nd questioning who we would go to for help!

The POTM people have wonderful empathy with us fur parents and our precious cargo. They give clear advice on collection the flight and meeting/arrival. They keep you fully up to date and even reassuring pictures of your fur-baby en-route. Our Scottish Rough Collie, Loki flew from Manila with them in September 2025 for a specialised operation in the UK, returning last week, he was beautifully cared for and all his special needs by POTM in Manila, Newcastle and London

10/10 for Pets on the Move! We have just moved our little boy Tom the cat from Scotland to aus and pets on the move made it seamless! They put us as the owners at ease and Tom was very relaxed with them. Clear communication and guidelines of what to do and when made the whole process feel very manageable!

Thank you thank you again and again!

Jess and the team are extremely knowledgeable and were of great assistance in Ollie’s relocation to New Zealand

They made what is a difficult process seamless from end to end

Pets on the Move helped me relocate my cat from Newcastle to Australia - a long and complicated process. Jess and the team were really great. They made sure all the timings and paperwork were correct at each step in the process, and I was able to use their vet for the parasite treatments when my vet was being difficult. They completed all the final vet work and made sure my cat got on her way. I was anxious that everything would go to plan but thanks to Pets on the Move she made it and is now out of quarantine and safe and sound in Australia. Special thanks to Jess! I would highly recommend Pets on the Move.

We recently relocated our cat from Newcastle to UAE and used Pets on the Move to take care of the process. As first-time pet relocators, we were extremely anxious, but the team were fantastic — clear, communicative, and genuinely reassuring throughout.

They handled everything on the UK side, including collection from our home the day before, final vet checks, paperwork, and customs clearance. Their UAE counterpart took over seamlessly at the other end, making the whole process effortless.

They set up a WhatsApp group to keep us updated, sending photos and regular messages that really put our minds at ease. It was clear they genuinely cared about our cat’s welfare.

We can’t recommend Pets on the Move highly enough — they made what could have been a stressful experience feel smooth and worry-free for both us and our cat.

Jess and the team at pets on the move provided an excellent service for my family and I in relocating our miniature Dachshund Whistler from Glasgow to Australia. They made the whole process easy and assisted with ensuring our timelines where all correct and that all required booking where made accordingly. Whistler arrived safe and well in Australia with no hiccups along the way, mainly down to the planning put in place by pets on the move.
Thanks again!

Jess and the team provided examplary service from start to finish. We wanted to relocate our pet cat from the UK to Malaysia via Emirates Airlines but we had never done this before. They were helpful with any query we had and were responsive both via phone call and e-mail. I would happily recommend this company to anybody looking for pet relocation services.

The girls at pets on the move are amazing. We went from Scotland to Australia and Jess made the move so easy! It was a huge help with everything else we had going on! So grateful for how well they took care of our dog (who was a little reactive prior to travel). Our dog is now getting more comfortable around new people and other dogs. They gave great updates throughout the travel process. Would recommend to anyone looking to make the big move.

Their attention to detail and genuine care to ensure the safe trip for your pet is apparent with everything they do. Jess is a superstar and made the entire process seamless.

We had great service from the team when relocating our dog from the UK to Australia. Everyone we dealt with was friendly and knowledgeable. They answered all our questions no matter how silly they seemed. Special mention to Jess who kept everything on track and kept us up to date with where everything was in the process, along with helping us when we needed it!

The team were incredibly helpful moving our two cats from Glasgow to Sweden. The girls arrived with us calm and healthy, and during the trip we were comforted by the teams commitment to updating us with messages, pictures and videos

Would recommend pets on the move for anyone looking to move beloved creatures overseas