Philipjames Reviews 

Thanks to Vicky for providing a great viewing experience on Tonbridge Road this weekend. She was really helpful!

Philip James were excellent in helping me to complete my house sale. Lisa Aspinall was exceptional in helping to navigate the challenges on the way and she did everything she could to keep everything on track. Brilliant communication and always very friendly and helpful. I am so grateful to the team and would highly recommend Philip James to anyone.

Oliver was fantastic! Always nervous getting blonde hair done as it can look very unnatural. Oliver listened to what I wanted and gave me his views. I was so happy with the finish. Already booked back in! Balayage expert!

Stay well away !!! We are first time buyers and want to get a feel of looking at properties we are in the process of getting a Mortgage in principle and FRANKIE was rude and refused us a show around. She explained we are busy and can not be wasting our time we are really busy and we carnt afford to waste time !!

Will not be using the is estate agents ever !!

I had a disappointing experience renting through Philip James.

The property was advertised and let as fully furnished, however from the outset the sofa was in very poor condition. This was apparent during the viewing and again at check-in, where the inventory noted wear and deterioration. I raised concerns early on and was verbally reassured that the landlord would likely replace it given its condition. This never happened.

Despite the issue remaining throughout a long tenancy, and despite photographic evidence showing significant deterioration, my concerns were later dismissed as “normal wear and tear” when I sought to raise the matter formally. Requests for accountability were met with rigid, technical responses rather than a genuine attempt to resolve the issue fairly.

To make matters worse, at the end of the tenancy the approach taken felt adversarial, with attempts to rely heavily on procedural arguments rather than the lived reality of the condition of the furnishings provided.

Overall, I found communication to be unhelpful, defensive, and lacking empathy. I would strongly advise other tenants to document everything in writing and not rely on verbal assurances. Based on my experience, I would not choose to rent through this agency again, and would implore anyone who asked to seek out any other agency given my first-hand experience.

Thank you Janita, for all your assistance and excellent service, you are a great asset.

I had such a great experience with Philip James! The staff were so friendly and so helpful. I could not be happier. Thank you, team!

Great team!!! Thank you very much!!

Great Team,would definitely recommend!

My experience with this property and this agency has been absolutely unacceptable. The actual condition of the unit was completely different from what was stated in the report. The curtains were covered in mould, the bathroom was filthy, and the living room sofa was so old and damaged that it should have been replaced long ago.

The kitchen sink was leaking from the very beginning, which even caused the downstairs neighbour to come up and complain. This clearly shows a shocking lack of basic maintenance.

The car park was in a disgusting state—full of fallen leaves, rubbish, and bird droppings—and it was obvious that no cleaning was being done at all. The building had no proper management, and it was only cleaned once a year, which is completely unacceptable.

I also discovered a beehive near my unit, yet no one bothered to follow up on it even after I reported the issue.

The boiler had never been cleaned or serviced, and the tap water contained black particles, raising serious hygiene and safety concerns.

To make matters worse, when I moved out, the agent tried to deduct money from my deposit using unreasonable and completely unjustified excuses.

Most importantly, every single issue mentioned above was reported to the agent, yet they did not respond at all. Their complete lack of responsibility and communication is utterly disgraceful.

I strongly advise anyone considering this agency to stay far away. Their service and management are beyond unacceptable.

Highly professional, efficient and excellent communication from start to finish. Ziggi was a great help to us and steered us through the whole process. I would highly recommend.

Really happy with this agency, very professional. Thank you

We are so pleased that we chose Philip James to market and sell my Father/Mother-in-laws property. On initially meeting Franca Carbone I was more than satisfied with her professional and informative approach and the best strategy to sell the property in a short space of time. Franca ensured the "open house" day was well attended and we received several offers within a week of bringing the house to the market. Franca kept us regularly updated with discussions with the buyer and the whole process was seamless and relatively stress free. I would thoroughly recommend Franca & Philip James if you plan to market a property in the area.

Excellent service, always do a great job whether cutting the garden lawn or cleaning my windows which he has been doing for the past five years, nothing is too much for him, he charges a reasonable price for each job and has excellent communication and shows respect for my property and myself.

I can't recommend enough. I must admit and am ashamed to say I've had unsavoury views of estate agents in the past. But we happened upon the PJK Heaton Moor team when they were selling out dream house. The expert advice from Martin, talented photography from Jamie, immaculate customer service and work from Karolis and Katherine - they have gone above and beyond at every opportunity. Couldn't be more grateful, can't recommend enough.

They dealt with my matter in such a good pace. It was a smooth process overall. The Manager Franca Carbone really helped alot through out the process from the initial search to the finalisation of purchase of our property. Highly recommended for their great service to people.

The main sales rep I dealt with was Lewis Willoughby. On my first visit to a house in Didsbury, I noticed some issues when checking appliances (the shower fell apart). On my second visit, I was told not to touch anything, which is ridiculous when making a purchase of a property listed at over £550k.

Despite this, I liked the house and proceeded with an offer. My initial offer was rejected, but my counteroffer was accepted. I went into the Didsbury office, had all my finances and paperwork checked by Simon (the independent mortgage advisor based in the PJ office, who was excellent), and then signed the paperwork. At that stage, Lewis and the team congratulated me. It was a done deal. I began contacting my solicitor and started the mortgage paper process.

A few days later, I received a call saying a cash offer had come in and was being considered. I was surprised since my offer had already been accepted. Lewis explained he was obliged to inform the vendors. However, when I spoke directly with the vendors, they told me they had been advised by the sales rep to accept the cash buyer instead, as it might be safer if the property was valued lower during the process.

What I found frustrating is that I also had the means to cover any valuation shortfall, but this was never discussed with me. The vendors even said they were happy with me originally, as I was chain-free. Unfortunately, I lost the house because of how this was handled.

In my view, the process lacked transparency and something did not feel right. I certainly did not feel well represented as a buyer. I would not personally use this service again, as I felt the level of professionalism leaves little to be desired. My advice to anyone looking to buy or sell a property, there are better estate agents out there like JP Brimelow and Jordan Fishwick who I have bought and rented properties through over the years and never had any of these type of unethical issues.

very good service, assistance from Sophie Gao , quick and efficient

For Mark Hughes - September '25 (5 Stars)...

Every time I have to deal with Mark in the Account Team, it is such a positive experience. From time to time I may have questions and Mark is so very helpful with his conversational , friendly, pleasant replies back that bring an such an attention to detail that are still so easy to understand and are informative beyond my expectations. He is always glad to help and I really appreciate the the experience he brings to and interaction.

For Louis Pendleton-McGrath - August '25 (5 Stars)...

I cannot speak highly enough about Louis Pendleton-McGrath and the job he did for me regarding the move out inspection of my flat recently,
I had a bad experience 2 years ago, what I can only judge as lazy and incompetent that resulted in an excessive bill to me that should have resulted in the tenants being more accountable.
Due to a very poor report that did not happen.
Louis has been a breath of fresh air.
He is compassionate to the issues but fair. His attention to detail in creating an excellent report worthy of move out inspection is above and beyond.
He simply gets it!
I so appreciate the standards he has brought to the job compared to my last experience and I am grateful for the empathy and professionalism he has brought to it.
This is the service I would expect but it’s a breath of fresh air to finally experience it
Thanks
Mike

Took my son looking for his first flat for a viewing
After calling the office before travelling over an hour to check the viewing was on we arrived and received an email with 6 minutes notice that it had been moved without discussion 3 and half hours later

After 20 minutes of calling and finally getting through were told this was definitely the case and the viewing was now 2pm instead of 10.30am

Upon returning for the 2pm viewing we noticed online that somehow applications had now been entered for the property and upon calling them discovered that there was now no 2pm Viewing and that they would look into where things had gone wrong.

Shambolic organisation and wasted time and money with no more than ‘I’m sorry about that’

Avoid at all costs

This is not an interpretation of discussions on the phone with them
(Despite being exceptionally difficult to get hold of, we have the emails from them messing us around)