Photospecialist Reviews 

Had a good experience using this company, very good prices and a huge range of products. It has lost a star because it took 3 days to reply to my enquiry.

I placed an order on Monday 23rd January and I was sent an email saying next day delivery when I looked at the tracking it was to be delivered on Friday 27th by UPS, why send an email saying next day when its 5 days. I got a text message from UPS saying delivery Friday 27th between 0945 and 1345 so I took a day off work only to find that UPS had cancelled my delivery for no reason. I rang Photospecialists on the UK number given only to be redirected to Holland where no one answered the phone I also sent an email to be told ii would get a reply in 3 working days, so I have no idea when my order is coming if it doesn't come today then its going to be next week as UPS don't work Saturdays, total joke by both companies.
Update: 30/01/23
My order has just arrived UPS had never updated the tracking as it still says my order is still at the Depot. Lian at Photospecialists has been brilliant, it seems that it has been mostly UPS to blame so I think a little harshly on my part only giving 1 star but because of Lian it should be upgraded to 4 stars.

Perfect. Items exactly as I ordered and a very quick delivery

Ho acquistato da loro diversi articoli fotografici e devo dire che sinceramente mi sono sempre trovata bene. Evasione e spedizione dell’ordine in tempi rapidi, imballaggio accurato. Per me decisamente consigliato.

I requested to return an item and was sent just the address which was on HOLLAND which is strange for a .co.uk website

I sent it off and then heard nothing for a MONTH

They then tried to say that I did not do it right and I found out its now stuck in holland customs

I am now out of pocket £300 and that did not care

I even offered to pay the customs fee!

Terrible service

Bought a camera backpack from this company as it was clearly advertised on their website that it was a bundle deal with a certain size of internal camera holding cube WANDRD THE PRVKE 21 LITRE BLUE PHOTO BUNDLE V2 (Article Number: 12332104). The backpack arrived with a smaller different internal cube holder which was too small for my camera. I emailed them back explaining the problem and they then spent the next five days making excuses, trying to pass the problem on to their supplier and doing their upmost to avoid sending me what I hade bought and paid for.......They basically refused to honour what was advertised on their website and refused to send me what I had paid for. They did everything they could to avoid helping me. The item is still advertised on their website and they are still selling it knowing that is is packaged with a different part which is wrong. After reading the reviews I very much regret using this company and even now I have sold the item on ebay rather than returning it to them as I just do not trust that they will honour a refund and I will be completely out of pocket. As many of the other reviews say.....DO NOT USE THIS COMPANY!

Smooth easy communication with this organisation, as it was being shipped from Holland it took a little longer but it arrived in good time and in excellent packaging.

I ordered a 34 inch curved monitor LG 34WP85C-B on 02DEC2022. Shipment was delayed by a few days. When I turned on the monitor, I found a dirt buried inside the monitor and I requested return immediately.

After a few days of email, photospecialist sent me a return label to ship it back to Netherland via UPS. I took the monitor to UPS and they refused to send any monitor > 32 inch to Netherland, but they can ship it from Netherland to UK for unknown reason.

I checked back photospecialist and they have NO reply for more than 2 weeks (almost 3 weeks now). Even I told them DHL is willing to ship the 34 inch monitor, there is no response from them.

The monitor was packed and un-used in my home for more than 3 weeks while I am waiting for the return shipment and response from photospecialist. I have paid for an un-used monitor for more than one month and I still have no information on what I can do.

Although it may be cheaper to buy from photospecialist, unless you are sure you are lucky, DON’T expect you can return your purchase to them because they never response to you.

Update on 10JAN2023 : After 3 weeks of silence, I got a reply from Photospecialist, but the email only told me that they are still working on the return with UPS, no deadline, no suggestion, just ask me to wait.

Update on 07FEB2023 : The monitor has been returned successfully and then, one week later, Photospecialist acknowledged to exchange another monitor. Then, another one week, no response on the new monitor, Then, another one week, I asked for a refund, Then another week, no refund has been issued. No response on any email. I have paid a monitor for more than 2 months, but I have no monitor at all in the past 2 months. It was a nightmore for me, NEVER BUY FROM PHOTOSPECIALIST.

Can't fault it from my point of view. Great product at a good price, quick delivery and well packaged. Thank you.

Item was cheaper than anywhere else on the Internet! It arrived within the 5 day time frame specified and was undamaged and I'm very happy with the new lens and how it works.

Good and quick service. 5 year warranty is excellence

I ordered Brother multifunction laser printer. Everything was perfect. I would like to point out fast delivery, very good price and prompt answer about my question to photospecialist team.
I highly recommend Photospecialist.

Fast dispatch & delivery, sceptical after reading the review but I received my order within 3 days from payment.

Best price..literally half price!!

Great website, defo recommended would order again.

Was a bit worried reading the other reviews but I had a great experience. Best price I could find online for the LG cinebeam ph510 and it arrived in super quick time. Great crisp picture definitely an upgrade on my last projector.

DO NOT ORDER FROM THIS COMPANY - This company is a total scam. I ordered a camera bag because like others it was offered at a great price but there is a reason for that. I had a package sent but it was a jacket and a shoe stuffed into a cardboard box. When you try and call them it goes to a recorded message and when you try and email them through their customer support there is no option once you look closely and try to click onto send anything..... DEFINITE CON ARTISTS. I have notified my bank and disputed a claim.

I bought and I was very satisfied with their services

I'm updating this today, as my disappointing first order has been followed up by several excellent ones; great prices and fast delivery from Holland/Germany, so fingers crossed it will continue that way.

One observation, some items would benefit from more photos and more detailed specs.

If you live in the UK and need to return an item to Photospecialist, please be aware that it will need to be returned to the Netherlands. It's now nearly two months since I sent my item back. According to my tracking number, there's an issue with Photospecialist receiving my item, and it's currently in limbo at NLpost. There's also no way to contact NLpost about an item, unless you live in the Netherlands. If they were willing to help, Photospecialist could have made an effort to contact NLpost themselves, or at least tried to find out what the issue was, as they had the correspondence, but they have refused to do so. As is evident in their detached response, they're not concerned about helping me at all.

The UK is also no longer part of the EU, and the same customs, regulations and rules don't apply to us. Since that's the case, I believe it's now a risk returning items abroad.

Item arrived within 5 days and was as described. No issues

I ordered a few items from this company for the first time. Items arrived promptly but the backpack wasn’t big enough for what I needed for and I bought an extra divider for it which needed to be returned. I rang the company up requesting for a refund of these two items. I was told that there’s a £25 postage return charge and they will process the return label for me to print it out. When I realised that the return invoice items stated two backpacks instead of one and no divider was added in, I range the company and they said it would be ok. Hence I arrange UPS to collect it. It’s been two months now and UPS is still holding the return parcel. I rang UPS to finally speak to someone and he said that because the return invoice was wrong in result that the tax was wrong, said the company needs to reproduce a correct invoice with the correct tax charged to my order number before the return parcel can be delivered to Photo Specialist. I rang the customer service and explained to them, they said someone in the admin team would sort it out and contact me. Waited for week after week nothing happening, hence I rang them again today, this lady in in the customer service from the Netherlands said that she would put this as urgent to their admin team to sort it but can’t tell me when I would hear from them. I’m utterly disappointed with this company for taking so long to do this and is still holding my refund for over two months because they have not received my return parcel even with the tracking number for the mistake they made in producing to me the wrong return invoice. Won’t be buying from this company ever again!!