Photospecialist Reviews 

product as described. Delivery a bit slow but it wasn't urgent

I ordered a Sony camera for £519 in August and never received it. After weeks of emails and chasing for updates, the camera was being returned to the company. I asked for my order to be cancelled and a full refund, but I am still waiting for my £519 back. The whole experience has been extremely frustrating and disappointing, and I would not order from this company again.

Shocking service. Placed an order for an item showing in stock, but the order was never actioned and despite emails and phone calls over past 2 weeks I still have no idea what is going on....apart from the fact they have my money and I have nothing.
Would never use again.

This was my worst buying experience in living memory. I can't believe how bad they are. I ordered 3 items on Sept 3rd totalling 276.98. The ordering page is awful as for entering addresses. On the invoice I received the shipping address was correct but the invoice address had the wrong town. I eventually received a packing slip on Sept 12 to say that my order had been handed over to the carrier, with no name of the carrier or tracking number. And the address on the packing slip was completely muddled up combining two addresses with two post codes. I got fed up waiting to receive my order and contacted customer service. They eventually replied on Sept 28th with a completely useless reply telling me they had a software issue and to contact DHL (the first time that I knew that it was DHL) to see if I could log in to change the address....WITHOUT GIVING ME A TRACKING NUMBER!!! Fortunately I took out the Trusted Shops Guarantee and will apply for a refund. My advice is to steer clear of this useless company.

Absolutely no complaints from me. After being given a pair from the hospital so I could see my TV, I bought the max event glasses so I can still enjoy life away from the home, they are amazing. Opticians couldn't help me but these are so good, I came back and bought a second pair. Highly recommend and worth every penny.

Website looks like a UK company but it isn’t. Delivery was considerably delayed over what was promised on product page to over a week, and no replies to emails. No tracking information provided. Product eventually arrived with Euro plug. Best avoided.

Very unhelpful. Website says comes with user manual. It doesn't. Queried it and they mentioned on site to download to pdf whatever that is. I'm in my 60s and explained unfortunately I don't do phone techno. If I can't use it I will have to send it back. Response was akin to yeah no worries help yourself to return label from website. (Obviously not bothered about sales). Asked for further help to try and sort it out but no response. That was 2 days ago. They've just left me. Managed to sort things with some help from others. Get a grip photodontcarealist!!

Failed to include uk mains lead and their returns depmt were singularly unhelpful not sending promised emails. Good delivery spoilt by poor attitude and back up

BenQ 270S arrived in good condition in just the manufacturers box... after nearly 2-weeks with little communication other than being told there were 'delivery delays due to a system update'... Hmm. Other reviews are similar, so this sounds a bit like a lame excuse to me. It only came with an EU plug! It seems clear to me that there is no UK site - all comms were with Netherlands/EU, so be warned! Comms could be better, Delivery could be better/clearer, but at least I got my monitor. Probably wouldn't use again though.

I ordered a full flash kit from Photospecialist, initially the customer service seemed good, and they seemed like they were trying to get my order to me as soon as possible.

This soon changed after the order arrived; parts were missing from my order, making it unusable. I have now had the kit for 3 months and I am yet to receive all the parts to make the order usable. Eventually they sent me an adapter but they only sent one when I have multiple flash heads so the kit is still not usuable and they are aware. They said they would send another weeks ago but still no sign or details.

I have contacted support on numerous occasions who all sounded helpful on the phone and said they would be in touch with a resolution, yet they never get back in touch. I have given them a lot of time to sort this before leaving this review but clearly this is getting no where. I have followed up every other week for the past 3 months and still have no resolution.

I do not leave bad reviews but this has been such a nightmare.

I have not provided feedback before now as only just received the binoculars. Originally out of stock but informed me as soon as back in stock. Binoculars are great & were at great price. Loss of 1 star due to dire performance by delivery company, Royal Mail. Suggest you use a different delivery company.

Fantastic range of products at great value prices. Found exactly what I had been looking for and could not find anywhere else. Prompt delivery meant the item turned up on time and well packaged. So very pleased with everything. Now my go to shop for my next purchase. I would strongly recommend photospecialist. Thank you.

Very good service. The delivery was very prompt.

£1800 Binoculars faulty, with eyepieces flopping together with no resistance. Tried to return within a week, but customer services does not respond to phone calls or emails. Still have no return instructions.

​I ordered from Photospecialist expecting a reliable delivery service, but the shipping experience has been extremely poor. It has taken almost an entire week for the parcel to arrive, and despite being scheduled for delivery today, it is still sitting unprocessed at the local sorting office.

​The package cleared UK customs early last Wednesday, but because an economy, low-priority domestic handover service is used (Royal Mail Tracked 48 via freight forwarder), the consignment was trapped in handover backlogs for days before Royal Mail even touched it.

​When buying specialist photography equipment, reliable and timely delivery is essential. Forcing customers onto snail-mail economy tiers with no option to pay for proper 24-hour expedited shipping or dedicated couriers like DPD/DHL is simply not good enough. Photospecialist urgently needs to upgrade their UK delivery options.

The Scanner I received came with a two pin European Plug, not a standard UK 3 Pin

I received everything I expected. Product, delivery, price and good service.

Gear choice ' great prices and quick delivery

Placed an order and no updates on delivery 4 days later. I had to call them to get told that the product would get 3 weeks to arrive, yet none of this was mentioned on their website.
I cancelled the order which was promptly refunded.