Photospecialist Reviews 

Great deal and a decent delivery time

Above all, the availability of the product I was interested in.
Speed of service and professionalism.
Perfection : )

STOLE MY MONEY!!!
This website is a SCAM!!! They were very responsive until I made payment and then went completely silent. They have scammed me out of $2,000+.

I am escalating with the UK and Dutch police.

One of the worst companies i have ever delt with.
sent printer without UK plug Euro 2 pin supplied. Was delivered by royal mail. Return though was via UPS closest drop of point was a 20 mile 4 bus ride which took 2 hours in total and cost me £12. Afterall it was there error. Sent message via website outlining issue. They never replyed to it. So phoned first 4 calls were terminated when selection to department was chosen. 5th time got through. Appologetic but of no real help as i was expected to rectify there mistake. Be very careful with this shambolic company. Wold not recomend and would leave a minus five stars if it was possible. Ordered from Currys on Saturday and the correct item was delivered to me on Sunday and £15 cheaper.

super friendly service. I was very critical after all the negative reviews, but decided to try and was not disappointed. so everything fine for me!

I placed an order for Raynox250 filter online on 13.01.2026. The website said that item will be delivered in 2-3 days. 9 days later I still have no information about it despite calling them on phone twice. On both occasions I was told that the item has been sent to me via Royal Mail. On tracking on Royal Mail, it says that they are expecting an item ! This message has been there for almost a week now.
The attitude of company's reps on phone has been least helpful. I did not expect such a disappointing experience with a big photography store. Today when I spoke to the agent on phone and asked for refund. He said he cannot issue refund and will investigate the matter which might take few days! How pathetic service this is. I don't think I'll be purchasing anything from them again

I ordered Vortex Diamondback HD 8x42 Binoculars for £208 from Photospecialist/Kamera Express UK, expecting a brand new product. What arrived was clearly damaged and had been previously used.
The issues identified:

Broken plastic loop on the lens cap
Visible damage to the rim next to the front lens
Clear signs of previous use despite being sold as "new"
Delivery exceeded the promised 3-5 day timeframe

I paid full price for what was advertised as a new product and received damaged second-hand goods. After reviewing other customers' experiences, it appears I am not alone in receiving used items sold as new.
Following my complaint, obtaining a refund required numerous emails over several days. I was also required to repackage the item, locate a suitable return point, and make two separate visits to a refund centre to complete the return. The process was time-consuming and required persistence that many customers may not be able to sustain.
I posted my original review on 9 November 2025. On 17 January 2026, over two months later, I received a request from this company via Trustpilot for "more details" – despite my original review containing the order reference, invoice number, dates, and specific defects. No genuine clarification was required. Customers should be aware that this mechanism exists and can result in reviews being removed if responses are not submitted within short deadlines.
Order reference: #15078503
Invoice: INV3958008
Date ordered: 31 October 2025
Product: Vortex Diamondback HD 8x42 Binoculars
I would advise caution when considering expensive purchases from this company.

So pleased I checked on here before risking placing an order!

I bought and paid for the camera but the camera never arrived...

Ordered a fujifilm printable camera. Said online it would take 3/5 days to arrive. Its been almost 3 weeks since i purchased it and customer support havent done anything besides saying they will investigate the problem with no resolution. Wish i went on here before hand otherwise i wouldn't of bought from this site most definitely

I ordered an instax wide printer and 2 packs of film. I noticed on the order confirmation page that they were quite explicit with a message to say you will receive an order confirmation email straight away ( I did not receive an order confrimation email, still havent) something about the wording was a little off so i decided to check reviews and found many customers stating the items they received were used and not new. I requested my order be cancelled due to the risk of receiving used items rather than take the chance so I submitted the cancellation form and waited, suddenly received an email stating the order was on the way. A few minutes later I received a response to say the order couldnt be cancelled as it had shipped but they did nothing to assure me that items sold by this company were new and not used. Orders ship from Netherlands and delivery dates listed before purchasing were not accurate, the items stated 2-3 days but ended uo being 5 days. Items do appear to be new and unused which is a relief. I would say order at your own risk. There is something not quite right with this company.

svarar inte inte nåbara ger inget seriöst intryck

I was worried at first after seeing the ratings on trustpilot, but thankfully my experience was fantastic. I ordered a very expensive monitor and it came fairly quickly considering it was delivered from Netherlands. It was a great price and i had no issues. Thankfully when you place your order you get a Trusted Shops guarantee, which will give you your money back if you have any bad issues, that really reassured me, thankfully didn't need to use it since they delivered :)

A very risky outfit. Just trying to get accurate information about the price and the specification is like crawling over broken glass. The Canon Maxify GX1050 - EXTRA INKT looks a good deal at £229 but would be subject to UK Customs VAT if shipped from the Netherlands which is where this company is based but this point is not mentioned or clarified on the .co.uk website. The 'description' and 'specifications' sections contradict each other - one says it has Ethernet and USB connections, the other not - which is it? The 'EXTRA INKT' mark implies that extra ink is included but is not mentioned in the 'description' section, neither is the standard amount of ink which should come with the usual standard model.
So, the web page is a real mess. Customer services, by phone and online query form, didn't know what they were doing so were a complete waste of time. The first call centre agent could not answer the simple question about UK VAT on the £229 - put me off with a promise of a callback that didn't come after 3 working hours the next day so I gave up. Called them again and the second call centre agent managed to call up the product on a webpage that said the price was £339 and she didn't know why! Obviously their tech is not fit for purpose. If an outfit fails on such basic points then are a liability - I will take my custom to a UK supplier with whom I will have some redress if things go wrong.

I would not recommend this company. Their customer service is poor, items are frequently unavailable, and the business practices seem unreliable.

Received item in opened box. Possible return. Disappointing

Appears to have a modern slick website with help centre and smiling operatives, yet is a total scam.
Item shown as ‘ in stock’ but they cannot supply it and won’t answer any mails or calls to refund the money.
Avoid, avoid- thankfully only lost a small amount by dealing with this bunch of thieves….

UPDATE:
Have also noticed that they have taken the money TWICE for one order.
Despite the usual ‘Oh, we’re really sorry’ replies on here- still no reply from them. Not only are they scamming, not supplying paid for goods they are also taking money from accounts twice. Criminal activity for all to see.

Ordered a backpack from photospecialist at the start of June and have not recieved it yet.

Photospecialist did not enter my flat number onto the order so my item couldn't be delivered. When my delivery failed, I contacted photospecialist who said they'd send out a replacement to the correct address.

I am yet to recieve the item a month later, they provide no updates, have to be chased. Awful service.

Not a UK company. Placed order for a buteo mark iii photo hide on 14 June. Received invoice in an email which said I would get an update when it shipped. Tried to contact Photospecialist on 17 June to check when this was likely to be, because I hadn't had any further contact from them. My email to customer service bounced back and the uk phone number listed on their invoice says "this number is not receiving calls". I hadn't checked TP before ordering but now wish I had: I am concerned this is going to go wrong...UPDATE to be fair, the item was sent and i got a message from Royal Mail saying it was due to arrive 6 days after I placed the order, but by that time I had already submitted a dispute via my bank. The item was therefore not delivered, having been recalled by Photospecialist, who did eventually email me on 18 june (after I posted on TP) to say it had been dispatched, but this message got filtered by Outlook into my junk folder.

I sent a parcel with them very early April and it took them almost a month to start an investigation on the whereabouts of my return, only 3 days later UPS came back with the results being my parcel was lost and UPS are sending them an insurance claim however now its been 3 weeks since that and almost 2 months since I've dropped it off and I still do not have any sort of refund, I try to call them however I'm either on hold for 30 minutes and the phone just drops or when I select a number to where I want to get through too it just doesn't connect me. - I will update this if they finally decide to give me whats mine.