Photospecialist Reviews 

DONT BUY ITS A SCAM, they said it was a 2 year warranty but when my camera broke then said they can’t fix it and I have to pay €70 to get the broken camera back and no money back or anything

I cannot comment on other peoples experiences, I ordered a Benro superslim monopod which I couldnt even purchase from anywhere else in the UK. Ordered on Monday, sent a tracking number for UPS an hour later, received my product today (Thursday). Great product and no issues with delivery. Will use them again.

All sorted

Hi Photospecialist.. Sadly still no response from you..no emails..no contact. This issue has been going on since 7th February 2025..nearly a month.. very very poor customer service.

Please can you send the flag covers or send compensation for the missing items. It is frustrating not to have the full set of flag covers which I have paid for. Thank you

Update : 2 March 2025
Hi

Still no communication or resolution to this issue..

PLEASE PLEASE can you send the WHITE AND GOLD flag covers asap

Many thanks

Bob

Hi Photospecialist. Thank you for your reply on Trustpilot. Sadly I have not received any emails and non in junk, and I am receiving emails regularly, so not sure what the problem might be. Also I have not received any phone calls. However I am pleased you are aware of my contact and are trying to sort things. Please if possible can you send the White and Gold flag covers for the Bresser Frame asap. That would be great thank you. All the best Bob
20th February 2025 Dear Photospecialist

Any news yet please on delivery of the White and Gold flag covers ?

All the best Bob

Hi Photospecialist

Now Tuesday 18th February and apart from your reply to my Trustpilot review, I have heard nothing from you re this error on this order which I notified you about on the 7th February

Please can you sort this out asap as I am missing both the White and Gold flag covers

I would appreciate some sort of explanation and compensation please

Many thanks

Bob

I ordered a Bresser Flag scrim which arrived but without the White and Gold scrim covers. I wrote to Photospecialist immediately on the 7th February 2025..I still have not received a reply.
I had an issue some time back with them over an incorrect order and this took months to sort out, so I promised I would never buy from them again...but I did and gave them a second chance. Terrible customer service and quite rude not to reply or acknowledge receipt of my numerous emails. I will not be using them ever again. Sorry guys but two strikes and you are out.

Hi Photospecialist

Hope you are well

Can you please let me know what is happening about this order ???

No white or Gold flag covers sent…now 19th February..Enquiry raised 7th February….!!!!

Please respond

Many thanks

Bob

Hi Photospecialist

Hope you are well

Not sure what is going on..I have received a Returns label from you for UPS and a refund

To be clear I dont want to return the item, I would like the Gold and White flag covers please

Many thanks

Bob

I found an item on their website, at a much better price than anywhere else. When I read the Trustpilot reviews, I almost decided fully against making the purchase. I checked out the buying process and saw that PayPal payment was available, which gave me peace of mind that I could potentially be refunded if any issues arose. I also saw lots of positive Reddit comments from people who use Photospecialist - I guess maybe these people had not written about their positive experiences on TP.

When I entered order details, the address form was filled automatically and did not look in the format I am used to. I added the extra information in another box and when I made the order, it seemed to have left out this extra detail. I was unsure how this would work out at this point, but I contacted customer support to check, and they got back to me quickly.

2 days after my order, I received the item. I'm sure it said 3-5 working days, so I am rather pleased by this delivery time. The item is as described and I got it at a decent price. This is one customer who will surely be returning for more purchases in the future!

Was looking to buy a hip belt for a Lowe Pro rucksack, price? £12. Go to check out and it is suddenly £21.99 with no explanation. Feels very scammy to me.

I ordered a drone two years ago with the Photospecialists 4-year warranty—far better than DJI’s 2-year coverage.

Recently, I broke my drone and sent it in for repair, but it went missing in transit. Even though the loss wasn’t their fault, Photospecialists investigated the case, and since I was within my warranty, they credited me the full purchase amount to replace it and continue my work.

It’s incredibly rare to see this level of customer care from a business that isn’t obligated to step in. I wish more companies operated like this—it’s the kind of service that makes me want to pay it forward. I’ll be recommending them to anyone looking for camera gear and will continue purchasing from them exclusively. Couldn’t recommend them more! Personally would like to thank Jelle who was the customer care person I was in contact with.

Avoid Avoid Avoid!
Ordered a battery on the 13th of Jan.
Same as others eventually received a UPS tracking link with absolutely no information on delivery.
E mailed to cancel order twice with no response.
Do not buy from Photo specialist zero customer service and can’t answer simple questions in a timely way.
Asked Visa to refund.

Update been asked for ID info by Photo specialist via Trustpilot. I have emailed Photo specialist with all the information several times try looking at it!

24.1.25 Another day gone by e mails still not replied to, more silence from Photospecialist. I want my money back. Get the message!!

25.1.25 Had an e mail, hurrah! The item has been dispatched but UPS can’t deliver it.

Yeh right
Demand for refund ignored.

31.1.25 Update. On Trusted shops where I also left a bad review they left a note saying they could see the package "was stuck at the courier company" never e mailed me to say that so take that with a pinch of salt. They eventually emailed me after more cancellation requests to say they were getting the item returned and would take 5-10 days to return. As 15 days have passed the matter is now in the hands of my credit card company for a charge back to Photospecialist. Bought a battery from an other outlet earlier in the week and it arrived next day. Be warned.

Re: Update 3rd of Feb from Photospecialist. They ignored my mails and only responded when I applied pressure.
Terrible customer service.
Fact two items delivered in 5 days from the Netherlands from another company. They used UPS.

Ordered a camera bag as they show as one of the only UK suppliers for Wotancraft (turns out they aren't in the UK anyway).
I didn't get tracking information for the order, when I chased it up they sent me UPS tracking details. These just said "Your package may be delayed. We are adjusting delivery plans as quickly as possible. Eindhoven, Netherlands", each day for a a week before saying it was returning to the vendor.
The customer support suggested the would raise this with the back office, but I've had no response. Communication via PayPal said they'd check with UPS, but no updates were provided. I'm currently awaiting a refund
Very poor customer service.
Why pretend to be in the UK if you can't ship here

Order 10 days ago. No confirmation of despatch, no receipt of order no positive response to email query pertaining to delivery. Item was a gift. Likely to arrive too late if at all. Bank to help with the payment.

Ordered a flash and octabox for an upcoming session next week on the 14th but have not received the confirmation mail, so I contacted them by mail and still waiting for an answer!! Trying to phone them but the number doesn't work! the flash should be on his way to me already as it was in stock by the time I ordered. Paid on the 14th but no signs neither from them or my flash
Right now very bad experience

Should have read the reviews before placing order. So website details and photographs are misleading. Also incorrect.

Specifics:
Ordered box of filter cloths, received 1 cloth (at 50x the price you can buy at Amazon
Ordered 52mm Z series ring and they dispatched P series.
Only credited the incorrect items even though they gave a very expensive shipping cost and I bought a system with several rings and the missing ring negated the need for the entire set.
Needless to say I will never deal with this company again and STRONGLY recommend you avoid them as well

Before they say anything I have had 6 conversations with customer services and the last one from them simply said order cancelled (I.e.) they have up. I am sure they like delivering half an order better than nothing but not in the eyes of the customer, next time you buy a two wheeled car think about that :)

January 15th
- still waiting, talk to Mariana on customer services she had the whole sad tale

Ordered a Tomtoc Navigator Sling bag which should have been the 7L version based off the weight & measurements shown on the product page but a 5L version was posted.

Spoke to a customer support rep on the phone who advised to send back the 5L and a 7L could be posted at an additonal charge, which is not only illegal but insulting.

Going through the returns process at the moment which is the most longwinded & ridiculous I have ever done (What company in 2024 requires multiple pages of documentation to be printed to return an item?)

Would advise avoiding this company, Tracking wasn't given for my parcel, customer support is lacking, and the wrong item was shipped.

I ordered an item from Photospecialist UK on July 2nd - that in itself was very dfficult as the ordering web site kept failing and eventually had to be done over the phone. By August 30th the items had not arrived and I was told that Photospecialist had not accumualted sufficient orders with them to justify getting my product shipped.

Now (October 27) I have stil not received th eproduct or any updates . The US company are currently offering free international shipping and so I have ordered directly from them (for cheaper that the Photospecialist price).

Even the PS comment page requires a customer to be a Dutch speaker - this company are absolutely not UK customer focused.

Ordered a printer for 2-3 day delivery. No sign. Rang them, they said actually it’s out of stock and won’t be available for 7 months. They had no intention of calling me. No apology. Joke of a company.

Was a bit concerned having seen the mixed reviews - but needn't have worried. Ordered a tripod which was at a great price, and it arrived with no issues a few days later. If you're hesitating, this is your sign not to worry.

Like previous reviews, if something goes wrong with delivery/returns they completely ignore you. UPS have clearly lost my returns parcel, I’ve been waiting 13 working days for my money to be returned. They said last week wait 3 working days for a resolution and the resolution they provided was wait more time.

If this isn’t resolved by the end of the week I’ll take it further, absolute joke!

Edit: They only respond to Trustpilot too look better, they don’t email you at all.

Good price, dispatched quickly, and arrived a few days later well packaged. Smooth transaction from start to finish. UK.

Had a PayPal error when ordering some Moment mobile lens gear. Quickly resolved with some of the best customer service I’ve experienced in a long time. Will definitely buy from them again.

0. Ordered a 67mm lens filter of 23 grams and 68.99 not saying euros or pounds
1. Advertised along with 5 year warranty, not applicable after clicking on it
2. Shows as UK company with UK phone number and website. Not UK company
3. Misleads by saying standard UK delivery is £3.5 with UPS. Charged £9.99
4. Said delivered within 2-3 working days,not true, it is now almost a week
5. I was not sent a tracking number when I called and asked they finally emailed one.
6. After many calls to customer service asked why lens filter stuck in Netherlands I got a reply
we launch investigation (they just sent a query email to UPS with no reply)
7. For almost a week I have no filter and no money to buy an extra one and
I was not reassured what will happen with my refund or given any credit note.
8. Someone cannot freely live a review online on their trustscore and the company they use
has the right to revise the review!!!

I bought a leica q3 for 5950euro plus sending 150 euro but they overcharged me with about 15 euro and they will not refound the 150 euro,i will never purshase from them again