Photospecialist Reviews 

I bought a pair of high-end binoculars from them as the price was very good compared to all the other places I could find. Going through the reviews here, I was a bit worried about the company but it turned out to be perfect. Delivery was quick & binoculars were in perfect condition.

I have been trying for a number of days/weeks to receive a response with regards my order. I have since tried to ask for a refund and again no response from the company. Even after numerous emails chasing.
I suspect it is now over to sending all the details to the relevant card company and UK trading standards.
Terrible company to order from. Don't get caught.

Great customer service.
Ordered a lens that didn't work on my camera. Was able to send it back with minimal fuss (they provided UPS labels and step-by-step guide to customs paperwork). And received full refund promptly. Thanks guys!

Pretty amazing place to buy photography stuff. It's shipped from the Netherlands but delivery is very quick. Reasonable prices, unlike greedy UK shops.

Ordered a brand new EF to RF adapter for my Canon R6 and it arrived 2 days after I placed the order. I see a lot of bad reviews but honestly I had no issues with my delivery and the price was super competitive. Came from the Netherlands from what I can see

Trying to input an order but address section won't allow you to type in one field.
I could fit it all in the other boxes but then it turns red and says must fill in the field - which can't be typed in.
Gave up, life is too short for order forms that don't work in this day and age.

Found a monitor that was half the price of buying from the Uk so gave Photospecialist a chance. After reading numerous bad reviews, i was begining to think i made the wrong choice. However, amazing company with fantastic customer care. There was one little problem where my email address was wrong so I never received an invoice or tracking details. Customer care delt with this promptly & my monitor arrived within exceptional time.
Absolutely delighted.

I'm not one to normally leave reviews but I can see that this company gets a lot of terrible reviews, so thought I would mention my experience. I ordered a Leofoto levelling base and a two way pano head. Cost in the UK at all the shops was around £350, it was £250 on Photospecialist. Normally I would think too good to be true and run a mile, espeially after seeing the reviews, but there were some good reviews as well so I thought I woild give it a go and save a £100. There were some slight issues with UPS, their website was just still saying ticket created after four days and I started to worry a bit, so I emailed Photospecialist and they replied shortly after and sent two more links, one item was being delivered on that day and turned up about an hour later. The other one had been taken to a delivery pick up point and UPS not left a card. I picked up at lunch.

I was charged in pounds, didn't have to pay any tax or import charges. Overall very happy, saved a £100 and love my Leofoto head and base. I'm marking them down slightly because of the tracking issues but that might be UPS. I would definately order from them again though.

UPDATE: To be fair to UPS I found the UPS missed delivery card on the floor in the hallway of my flats, not in pigeon hole though.

Horrendous service. I ordered the Shiftcam iPhone case about 2 weeks ago. Their site was the only one I could find on-line who had it in stock and delivery was estimated at 3 business days. I received an email the day after ordering stating that it was not in stock and would be delivered week commencing 26th Feb. I responded by saying that I was disappointed and asked when I should expect delivery as the email only stated that delivery would be made during the the week of 26th Feb. Delivery to whom? To me or them? I received a rude response starting with ‘as my colleague told you…’ I have emailed them again twice, today and yesterday, no response. Today is the 2nd March. I go on holiday on 4th March, this is why I ordered from them as it was urgent, I wanted it before I went on holiday. The website looks as though the company is based in the UK, but it’s not. That in itself is misleading. The email also states that I would receive tracking information as soon as it was in transit for deliver to me, I have not received any information regarding the tracking of my item, so I am presuming they have still not sent it. I should have looked at the reviews before purchasing from these guys, it seems this is their usual practice with terrible customer experience. I think it’s safe to say that I will not be purchasing anything from these cowboys in the future.

Update 5th March 2024

The company responded to my review, see below. Contact who exactly? What is your name? Email? Phone? Anything? I have emailed you twice over the weekend, no responses to those emails. I have emailed you again this morning responding to the thread from the email you sent me to tell me it is out of stock, still no response. Please cancel this order and provide me with a refund, absolute joke.

Worst experience ever.

I purchased a monitor which was delivered without a UK power supply. After some discussion we agreed that the monitor should be returned for a full refund.

They provided a label for a free return, unfortunately the label was incorrect so the monitor was stuck at a UPS facility in the Netherlands.

No help from photospecialist dealing with UPS but after 2 weeks and many calls and emails with UPS I managed to get the monitor returned to them.

Have been asking for my refund ever since, but I am not even getting a reply to my emails.

Order a monitor from these guys and it seemed ok. But they shipped it out with incorrect paperwork so it was stopped at UPS, and just sat there in a warehouse waiting for someone to send the correct invoice. A quick call to UPS confirmed all this only photo specialist didn’t bother to resolve this. Multiple repeated attempts to get clarity were met with copy and paste answers. And zero useful responses. And now the monitor is being returned to them by UPS. It’s staggering to see such basic errors but worse to see these guysjust don’t care. So now we’ll have to go through the whole process to get money back etc. I would not recommend using this supplier. No doubt they’ll send a bland response offering to look into it. Frustrating!

The below response is typical copy and paste. Truly shambolic company.

I am saddened by the negative reviews on here. I’ve been using Photospecialist for 3 years now. Their pricing is great and so are their discount weeks. I’ve just managed to get a Smoke Genie with them - plus it was discounted on a special week - at a great price compared to all other sellers. Not sure why others say there is no communication after ordering. I’ve always got notifications. I’ve also used them to buy memory cards and Magmod products and have had great service. They even had a Magmod diffuser panel in stock that was out of stock across the UK and Europe. So I snapped it up. And once, when I had a product enquiry, you can choose to have an English-speaking member of staff call you back - and he did - within 10mins and you as very knowledgeable. I’m very happy I found Photospecialist!

Excellent service and delivery
When I looked at their website the Sony camera and lens were out of stock. I clicked the link for them to let me know when back in stock. They got back within 2 days to say it was back in stock ( no price rise unlike other suppliers). Ordered and all received in 4 days ( stuck in customs for 1 day)

I have made two orders in the last 4 weeks, a photo printer and a scanner. In both cases I have received delivery in good time with notifications from the courier.

In the first case I had some email communication to check they had stock of the item. They explained it would be brought from a store to the warehouse and so would take an extra few days.

Great value for money at the prices and good service.

Good company,

My deliveries are always on time and well packaged and they have great customer service.

CJPRODUCTIONSPHOTOGRAPHY
Portsmouth UK

It’s funny how people are bad mouthing this company and blaming them for delivery delays etc… which the delivery courier should be blamed for.

I had an amazing experience and super fast delivery and a great camera and price. As well as great communication from Piero and the team. Highly recommended and will buy again!

Paced an order on 26/12/23 website delivery 28/12/23 it is now 30/12/23 no response to emails paid nearly £600 for them to ignore me will be contacting paypal to resolve the camera was for a special new years eve celebration
Update 31/12/23. Now they are telling me they are starting an investigation can take 7 days ant then however long after that to come to a conclusion any other company would have issued a refund or replacement straight away I gave asked fir these options with no response yet

Mancato rimborso a tutt'oggi del cashback per l'acquisto di un obiettivo foto di Panasonic.
Nonostante abbia più volte scritto la risposta è sempre la stessa "Forniremo la tua email ai nostri colleghi corrispondenti per risolvere questa situazione il prima possibile" questa storia va avanti dal 10-06-2023. Ultima mail di sollecito il 21 nov 2023.

If you're in the UK, I'd strongly caution against purchasing from this company unless you're prepared for a lot of hassle. Here's why:



I was interested in buying a Macro conversion lens from them, and initially, their website indicated an option for collection. However, upon calling, I was informed that they operate solely as a warehouse, not a physical shop.

When inquiring about delivery time, they assured me it would take three days. Yet, after receiving a tracking number on the same day, I discovered the package was in the Netherlands, not the UK which is OK with me.
Checking the UPS site the next day, it was still stuck in the Netherlands with a notice stating it was awaiting clearance. Even after a week, there was no progress. Despite my calls to Photospecialist, they promised to investigate but failed to follow through. I contacted UPS in the Netherlands, only to learn that the sender had imposed restrictions on the delivery, necessitating clearance.

Despite my requests for Photospecialist to resolve this, they made empty promises and took no action. Frustrated, I informed them that if the package remained in their country and not in the UK, I wanted a refund and no longer wished to receive the item. Shockingly, they insisted I had to wait for the item to return to them before initiating a refund, despite it being stuck in their country.

They offered an alternative: I could wait for the item, then contact them for a return label, leading to another wait until they received it, and only then would I get my refund. Considering the item's value at £62, I reluctantly agreed. However, I vowed to share my experience to caution others. Frankly, I'd rather pay an extra and purchase from Amazon UK to receive it within two days.

As of now, almost 10 days later, I'm still waiting for the item, and the UPS site (Netherlands) continues to display "delay," leaving me uncertain about its arrival, if at all.


My advice: steer clear of this company. Dealing with them poses risks, and their customer service is abysmal—possibly the worst you'll ever encounter.
They'll never call or email you back, in Short, they do not care and put all the blames on UPS as you can see form the reviews.