Photospecialist Reviews 

Ordered a Nikon 1.4x teleconverter on 30/11/23 but it has still not arrived. Raised with customer service who said they would look into it with the courier. Now they are just not responding to emails.

Ordered a light meter £164 item was not received by due date however photospecialist did refund me the courier cost

DO NOT USE THIS COMAPNY THEY ARE A COMPLETE SHAMBLES.
purchased a camera a week ago. And have been emailing ever since. Been told twice its on its way but no email of delivery details. Asked for a refund and told I can't as "it will be sent soon" I've asked what soon means , a day , a week a month ? Asked for manager or supervisor and ignored. Having to wait 15 days now so I can go through my bank to cancel this order. The order was in stock, and i was told it is in stock and ready for dispatch and still nothing. Don't waste your tike or money on these liers, they take your money and then make you wait. Hopefully the bank can sort this . Avoid at all costs. Still avoid. I asked for the order to be cancelled and it was sent anyway, out of spite, as now I've to pay to return the camera. I was told so many lies in emails, it'll be out today , it'll be out tomorrow, oh sorry , it will be out end if day today. It only got sent when I sent them an email I received from the European consumer rights guys with a letter to send photospecialists. Will never use then again , total sh!@ show. Going by other reviews I won't hold my breath in getting the camera!!

Ordered a Think Tank Airport Advantage in a Black Friday deal. Yes I had read the negative reviews but decided to take a chance.
Really pleased that I took a chance as I got this delivered promptly, very well packaged and at a fantastic price ( 50% less than most uk retailers)
I can only speak for my own transaction however I am really pleased with my new purchase and cannot fault the service I received.
Thank you very much Photospecialist

Awful customer service. No one is replying to my emails, where I am asking when the order will be delivered.

Reading the reviews, looks like I am not the only one. Wish I read the reviews before ordering.

Do not use.

Bought a monitor and received an empty box!
Countless emails with no reply. There is supposed to be an investigation going on with the carrier, but not heard anything after nearly three months. Ever feel like you have been ripped off?

Brough an monitor and its a day delayed but for the good price, I am fine for it:)

The camera I bought broke less than a year after I bought it. It had to be send to the Netherlands for warranty repair. It took more then 4 weeks to return. it still wasn't working. This time around it didn't recognised the SD card. So it had to be sent back to NL for repair. Today it came back, allegedly they checked it and couldn't find a fault, however it is still not working. The screen doesn't work half of the time, when I take a photo all just turns black and it takes ages to safe the photo so I can't take another one. It also doesn't turn off properly. The green light stays on for ages and I can't switch on again either for quite some time, etc.. : the camera is all over the place and doesn't work as it should. I had a very exhausting long conversation with photoexpert on the phone and now I am waiting for the return label to send it in a third time...I need the camera for my work as an artist and have already been without it all Summer, I needed it urgently for a trip next week...not happy!

Bought an IRIX 150 Dragonfly lens for an amazing price from Photospecialist.co.uk. Yes, I had initial apprehension that when things seem too good to be true etc but after reading reviews (inc some of the less than complemetary ones) decided to give them a go. I need not have worried. I quickly received an email and invoice confirming the item had been despatched. Their Courier experienced some issues progressing delivery so I emailed Photospecialist for reassurance and was amazed to get an instant response from a nice guy "Eduardo" despite my inquiry being sent well into the evening. The lens duly turned up, was entirely the product I expected, with the whole process taking 7 days from order to delivery, which considering it was a personal import from Netherlands to UK post Brexit I find very reasonable. I would buy from them again.

They have an automated system for inputting postcodes, but it does not pull up the correct address. You cannot edit the address, you are stuck with the incorrect one. I contacted them immediately and told them it was the wrong address: the automated reply said I would hear from them in 3 days, meanwhile they have shipped my delivery during the night to the wrong address. It might be one estate over in my town, it might end up being delivered to a completely different town, I have no way of knowing.
Delivery is with DHL.NL who also will not let me alter the address as my postcode is "too long".
Do not order from here if you live in Ireland, it’s a NL website that cannot handle Irish postcodes.
Update 26 Sep 2023: Photospecialist replied to me and said “You can try contacting DHL so that they can change the address.”
DHL could not change the address. By some luck it was transferred to An Post when arriving to Ireland and I was able to contact them and provide the correct address while the delivery was being processed.
I have my printer anyway. Will not use this company again however as they won’t ship to me.

Couldn’t be happier. Like most people I did my research on here as the price was so appealing. Ordered a Billingham 335 for half the price I could grab one in the UK. Hesitated for a while over buying but ordered Sunday, arrived here in Scotland Wednesday. Factory sealed and perfect. Brilliant experience and I’d urge others to give them a chance, I’m testament to a very happy UK customer 👍🏼

Ordered a Nikon macro lens at a great price and it arrived within a week. Excellent customer service and was kept up to date with tracking numbers and expected delivery dates. Would not hesitate to use this company again and cannot recommend them enough.

Used GRiiix - promptly dispatched. Mint condition (zero shutter count). UPS delivery to UK was also very quick. Minor issue with voucher code (£5 discount) on order webform and getting webform to accept delivery address, but customer support sorted out both efficiently and without fuss. 2nd purchase from photospecialist. Will certainly use again. No complaints.

Online service is poor. No receipt / invoice to my email like Amazon / Ebay until I dialled customer service. No updates on product status and delivery was much later than promised. All this time, my heart was in my mouth wondering if I was scammed. Thankfully product arrived. I hope it works fine. We take amzon / ebay for granted. Not everyone works the same way.

Very mixed experience - I purchased 2 magmod kits from photo specialist as it would save me money. As with other reviews, I didn't receive an automatic purchase email and I didn't receive a tracking number automatically either.
I had an email to say my shipment was delayed at customs with UPS.
Then after ringing a few times I managed to get it delivered to a postoffice. The packaging had been broken and damaged - the contents could easily have been stolen or broken had it been a camera or lens.
Luckily the products are plastic and silicone and aren't affected and the magmod kits were fine.

I ordered items for a gift 10 days away from a birthday. As the website was Photo Specialist UK I expected to have them in time. However items are shipped from the Netherlands. Had to ask for receipt and tracking as didn’t send automatically, then began the customs go-round. Item ordered on 8th finally arrived on 25th too late for the birthday. Would have ordered from uk if I had known. Is this the result of Brexit? The fault of the suppliers or UPS? Who knows but the goods were well priced and did arrive in good condition and I was dealt with courteously when I raised a query. If you’re not in a hurry, it’s not a problem.

Good prices, top quality goods and a wide selection of gear. It makes you wonder how others charge much more. I saved at least £50 on a £250 item compared to Amazon and others. Only issue that delivery can take a while to UK as they are based in the Netherlands. I suppose ths is beyond the control of the company. My package got stuck in UK customs for a week. It was eventually delivered so no big deal. Ordering was easy.

Stay clear! Item never arrived and they don't want to process my refund.

I never received a tracking number, once I chased and tracked I could see that the item had been sent back to them. Apparently a UPS problem.

I needed my order soon so I call them to see if they could arrange a faster re-delivery but they say it would still take 5 working days.

It was decided on that phone call I will just make my purchase elsewhere and get a refund.

Two weeks later I am still waiting for my refund. I haver called and now they are saying they are waiting to receive the item I never had back. Otherwise they can't process my refund.

So they are expecting me to leave my money in their hands as a back up for a the 'return' of an item i never received.

Ordered placed on the 13th, called to get a tracking number on the 16th. By the 17th the tracking info said sender requested item to be returned. On same 17th I was meant to get my refund processed. Today is the 29th and they still don't want to process my FULL refund.

Today is the 5th of September. Still waiting for my refund. I called yesterday to figure out why my refund is still not being processed and apparently is because they stopped the return process and instead gave the information that was originally missing for the UPS delivery.

Bare in mind I was never told about any of this. So now the parcel is sitting at some UPS office in the UK. I they don't want to refund until they have it back in their store.

I would understand if this was a return I made after receiving the product. But as it stands, they are holding my money for a service/product I never received and I am not at fault for not being at home. They were the ones not sending clear information to UPS.

Don't often write reviews but I got a trust pilot account just to write this! Have had a TERRIBLE experience

Bought a Fujifilm Instax SQUARE SQ1 for a holiday at the end of April. When i took it with me it was found to be faulty - the camera would not take any pictures. I even bought new batteries (which are quite obscure and difficult to source) but the issue was with the camera which was really really disappointing to find out abroad and miss out on taking pictures

I contacted the store as soon as i got back but was told that since 14 days had passed since purchase i could only get a repair. I argued that I was sold a faulty product and so should either get a full refund or a brand new replacement.

The correspondent agreed and sent a returns label for me to post back, which i did in May. It has now be CLOSE TO 3 MONTHS since i have had any additional information.

When i reached out i was told the camera was in repair (which was absolutely NOT agreed upon) and I should wait to hear back from the repair company and that i can't get a refund

This is APPALLING customer service. I have spent over £150 and still no camera

Really happy with my purchasing experience from Photospecialist.co.uk. Ordered a Sigma ART 50mm F1.4 DG DN lens for Sony E cameras online as it was the best price and comes with a 5 year guarantee. Customer service was very helpful received a £5 discount for my first order. Lens delivered in approximately 3 days well packed brand new as described. This is a very high quality lens and great price. Really happy with my purchase.