Photospecialist Reviews 

I ordered 2 IPS monitors of different types from photo specialist. Due to an IT bug I didnt receive the order confirmation or track numbers and have to call them for it but they send it on quickly and have told me they have fixed the bug.
When I received the screens after setting them up one of them was clearly not an IPS screen. I checked the manufacturers site and it was listed as VA screen.
Its taken a few calls but they have agreed to replace the screen with the equivalent IPS monitor so if they follow through on that I'd be quite happy to use them again. I'll update this review once its all closed out

It seems this company do not learn lessons from customers poor experiences. They use UPS as their courier. There are hundreds of very negative reviews regarding photo specialist and UPS. Customers not receiving their purchases, being fobbed off by UPS and photospecialist. Neither company have any respect or knowledge of UK consumer protection law or the distance selling regulations for online purchases. UPS blame UK customs, the seller blames UPS. This is an unacceptable situation for consumers to find themselves in often when hundreds of pounds have been spent on their site. Like many others my package costing £158.00 never arrived. Avoid if you don't want lots of stress and inconvenience.

we had an absolutely awful experience with Photospecialist the second time we purchased a light. If you followed the previous review you will have seen the ordeal we went through which resulted in us thinking the company was not going to give us our money back.

There was one lady at the company that resolved all our issues and we feel it is only right to say thank you to that lady. Not only did we get our money back (Eventually) but we received the item also as a gift.

This doesn't excuse the situation we faced, and we feel the company has a lot to improve on regarding customer service. But thanks to the ones involved in resolving and fixing our issue, photospecialist may not have lost a customer.

UPDATED 18.08.2023

***CRIMINAL ORGANISATION *****AVOID**AVOID****

I had ordered a microscope from this organisation. ordered on the 06/08/2023.
I have not recieved my package at it appears to be going round the customs merry go round since the 8/8/2023- today is the 18/08/2023.
I have been told by UPS that the import fees have not been paid by photospecialist.co.uk. as a result the package is being held. In dealing with UPS. It is literally like dealing with id10ts. They dont know whats going on, they dont even know if they have have package.
Having emailed the seller photospecialist.co.uk i have beentold that they have been experienciong techincal dificulties with their computer systems, if you read the other reviews it seems this issue has been a lie they have been telling for some time to bulsh17 customers. Another lie is that they seem to come out with is that they have comunicated with UPS to sort out the issue of non delivery and should recieve a delivery notification from UPS.
After speaking to about 20 different people at UPS they have finally confirmed that the seller has not paid the import fees, of which i was invoiced.

***CRIMINAL ORGANISATION *****AVOID**AVOID****
***CRIMINAL ORGANISATION *****AVOID**AVOID****
***CRIMINAL ORGANISATION *****AVOID**AVOID****

Purchase a new Canon EF-M macro lens from Photospecialist. It was my first purchase and everthing was fine. It was packaged properly and was despatched promptly and arrived in good time by UPS.

I didn't receive the UPS tracking no. in the despatched email but customer service quickly replied to my email with it.

Will recommend and will purchase from Photospecialist again.

THIS COMPANY ARE SCAMMERS!!!!!

DO NOT BUY FROM THEM!!!!

STILL WAITING FOR A REFUND 5 MONTHS LATER!!!!

Ordered a camera bag to replace my old one. It arrived. The bag will not accommodate my camera and vertical grip, in fact I can't fit in my zoom lens either. To return the bag costs £25! I paid £9.99 for delivery, so with that and the £25 that's £34.99 - lets round it to £35. The postage is 51% of the cost of the bag! Better off trying to sell it on Marketplace or eBay and counting my losses. Won't be buying from them again. Customer support is lacking and is not even a UK company - so much for being photospecialist.co.uk - they're in the Netherlands! Buy at your own risk or Caveat emptor.

I ordered a camera bag from this company - which arrived a few days later than quoted but no big deal - however when I opened the parcel I realised that the insert that fits inside the bag was smaller than the one I'd paid for as part of the package I'd ordered. I'd ordered a large one but a medium had been sent out. I emailed them, for which it took 3 days for them to respond. They apologised for the mistake and said they would send me a returns label. This was 3 weeks ago now and I've had no returns label sent or any response from the 13 emails I've subsequently sent. Currently I have paid well over £300 for a backpack which my telephoto lens doesn't fit into - the whole reason I bought it in the first place. I suspect this company falsely advertised the bag then knowingly sent the wrong insert. I firmly believe I've been scammed.

I ordered a £6.5k Olympus lens from them on Monday 17th after receiving an email to say the product was back in stock. These lenses are almost impossible to get so I was thrilled when my order was confirmed.

Then - no email re delivery so I called on the 18th to find out when I would receive the lens. I was asked to give time to investigate.

A while later I received an email "The item that you've purchased is currently out of stock. There was a delay in the system that did not notified you about the item being out of stock."

I was devastated. How could they be out of stock when I had just received an email to say their were back in stock and had bought, paid for and received confirmation of order email?

I asked for refund and was told it would take "5-10 working days." I complained and was told "I will do my best to get finance to process the refund as quick as possible."

Today is the 22nd and still no refund which would mean that if I sourced a lens elsewhere I wouldn't be able to buy it.

I've asked when they would get more stock but no reply.

I had hoped that because of their mistake they would try desperately to source a lens for me to compensate for the huge disappointment.

Great experience, speedy delivery. I purchased a Sony vlogger camera ZV-E10 and Sigma lense and although I have not fully tested them yet, they arrived in good order and faster than expected. I also emailed customer service for invoice since I had not received email and the service team replied very quickly with invoice.

I ordered a samyang lens for my camera. I really like the packaging. It was good and perfect packaging. There service is not perfect. Because after we placed an order, we need to call or mail customer service for get invoice and shipping tracking details. It won’t happen automatically. Even though packaging is perfect, some how there is a lot of dust inside the lens cap. There is also dust in surface of lens glass. I don’t know how it happened. Anyway i cleaned it and used the lens. It works perfectly ok.

Attempted to order binoculars. They have taken my money but no email confirmation and none of the phone numbers work - they all simply disconnected. I will be approaching my credit card provider for a refund unless this review elicits a quick response

Out of the blue the binoculars have now arrived but very frustrating as to lack of communication acknowledging my order or likely delivery date - and the inability to speak to anyone about this with all phone lones not working spoilt my experience with the firm

Ordered a Sonos Move speaker from these. When it arrived it came with an integrated EU lead and plug. If I use this with a UK adapter, it will stick out about 5” and will not be very secure.
They inform me that all their products come with EU PLUGS. In their reply they say “ we communicate our country of occupancy, and thus we do not reimburse shipping costs”
They are named Photospecialist UK, have a .Co.uk email address and a UK telephone number, so I do not see how they can say this.
Btw, shipping is going to cost £25 to return this to the Netherlands, so not cheap!

Bought a Telescope last Christmas and sun filter was damaged when opened, things happen so wasn't annoyed or anything..
However, it's taken 6 months to try to get a new sun filter sent out after speaking to numerous people either promising it would be sent out or they can't find any email with me contacting them..
Still to this day the issue still isn't resolved, today I had a new excuse as to why they can't send a new sun filter out and that the whole order needs to be refunded!
I give up🤣🤣 shambles of a company, if your planning on spending a lot of money avoid avoid avoid!

Received my order today for a OM5 camera which I ordered two working days ago. Many thanks for the great price and prompt delivery in time for going away for the weekend.

I have used Photospecialists previously and the service has been first class, the pricing is much lower than UK Retail items, and these are the genuine article, to prove it I can claim my cash back from OM Digital Solutions. Many thanks again

Great service. Best prices available with a 5 year warranty and good delivery time. Will defintely use again.

The video camera stops working within the 2 years guarantee. They asked to send the parcel to an address in the Netherlands, without providing a label. Courier is trying to contact them but they only provide a UK number. They said they won't be able to provide another number or contact courier. Their phone number rarely works.

Tried to purchase Photoshop after seeing a really good deal for it online but got stuck at the Personal Details screen. Could not progress my order to purchase. Thought it was too good to be true at £60!

My rolls of film came within 6 working days. Very pleased.

I was dubious about ordering from this website given the reviews but decided to go for it as they had stock of a camera bag and lens I wanted that were out of stock at a lot of other places. For both orders I received tracking straight away and the items were delivered within a few days. Couldn’t have asked for more really.