Photospecialist Reviews 

Ordered a lens that arrived broken. When I returned it I asked for a different model which they confirmed was fine. When they sent me a confirmation mail it mentioned the original lens so I rang TWICE and they confirmed it was the one I wanted, but then the wrong one arrived. The one I wanted was then discontinued so I couldn't get it at all, and just settled for the wrong one. They offered to refund me €100 but just never did it. Then the one I wanted came back in stock, but they said they couldn't reserve it for me so I might send back the one I have with no guarantees. This has taken almost 3 months and has been extremely inconvenient. The staff are nice, but the service is outrageously terrible. I'd give it zero stars if I could.

4 weeks after my order was accepted AND paid, I have still not heard from the company...
Update: After writing here on Trustpilot, things speeded up, and I received the correct product in good shape in just a few days.

UPDATE 30/03
The issue was resolved thanks to UPS.
Photospecialist sort your email addresses out so people actually can get in touch with you before providing you with a bad review!

DON'T BUY. Bought some special paper and had to pay 10 pounds shipping. Send with UPS but sadly enough the shipping address they provided is incomplete. My flat number is missing. Clearly there address picker on the website is clearly not working with UK addresses as the second part of my address is missing. UPS "tried" to deliver but as the address is incomplete they can't. There is no way to change it.

Tried to get in touch with customer support but email is not correct. Get a "Your message to info@phot..... couldn't be delivered".

AVOID!

Poor response to emails, the addresses given aren't received. Following my previous angry post on Trustpilot Photospecialist did in fact contact me, sent my order and reimbursed me.

Ordered tripod head. Received in 2 days well packaged and great price. Will use again.

Customer service is almost non-existent:
1. When an email is responded to it has often not been read properly and the response is wrong or only partially addresses the issue.
2. Mostly, however, messages to the address on their website and paperwork get returned as undeliverable after two days because their email delivery system has timed out.
3. I ordered a Sabre Trigger and they arranged to send me one with a Nikon camera cable. I emailed as soon as I received this order confirmation and asked for a Canon N3 cable, but the email was returned to me undelivered a day after I received the Sabre, which of course came with the wrong cable.
4. I sent a further email after receiving the Sabre because one of the screw on port covers that keeps it waterproof was missing - again the message was returned un-delivered a couple of days later.
5. I telephoned twice today within normal working hours, adjusted for the time difference in their country, and was told the first time they didn't have anyone to answer my call, and on the second time I gave up waiting for the phone to be answered after 20 minutes or so.
6. They offer a call back service but this is often not feasible if one is moving around and unable to cart the paperwork with one. And on a previous occasion when I used it about a couple of months ago, no-one called me back.
So what do I do now? I need the correct cable and the missing port cover. Should I use Social Media or what?
Photospecialist needs someone to review their communication channels.
Follow up:
Photospecialist has now emailed me asking for further details which I have sent. And am awaiting a response.
Follow up 2: The company has now, March 28th, refunded me £15 as reparation, which is a step in the right direction for which I am grateful, however I would have preferred the situation to have not arisen in the beginning. Still, they have made a positive move towards dealing with my complaint seriously.

Purchased two memory cards from photospecialist, arrived very quickly, well packaged.
Excellent communication and tracking, have used this company before and highly recommended them.

I had bought a second hand Sigma macro lens, which disappeared during transport. Photospecialist was kind to send me a replacement lens of exactly same model before UPS had managed to find the missing parcel.

A new experience for me, on several fronts....
Wanted to buy a DJI Mini 2 drone with Fly-More Bundle, so did the usual on-line search. At £422 + £10 PP, Photospecialist was over £100 cheaper than Amazon and £150+ cheaper than other UK suppliers. OK, this is a Netherlands based 'shop' and so would be unrealistic to expect delivery in '2-3' days as advertised, but I was in no hurry - a week, maybe a week and a bit - no problem. But - there were lots of negative reviews on Trustpilot. Most of these 1 star 'complaints' are to do with incorrectly delivered items and more particularly poor after purchase customer service. People posting such complaints clearly have had bad experiences and so are right to warn others, but I can only report on my own buying experience, and for me, the absolute best price was the deciding factor - so I went ahead. Ordered late one Sunday evening. Instant confirmation email and a second with the sales invoice as you would expect. Monday, first thing, email to say item was being sourced from one of their shops, to be sent to their central warehouse and thence onwards to me - delivery expected 1-4 days. I replied with a 'thanks for the update', they replied by return with a 'thanks for the thanks' and they 'hoped I would receive the goods soon'. Nice personal touch I thought. On Wednesday, email from UPS giving me a tracking number and saying delivery was likely to be mid Friday. Subsequent tracking worked perfectly and my drone was delivered 12:30pm on the Friday - well packaged and in perfect condition - four and a half working days from order to arrival - what's not to like? So, on my experience so far, I'll have no hesitation in buying from Photospecialist again. And one more thing - when I was looking at the reviews for this company, I clicked on Trustedshops.co.uk - a new one on me - and the result of this is that I was given FREE insurance for my purchase (in fact for value up to £2500 GBP) to safeguard against difficulty in returning the goods if faulty/other expenses involved with this purchase if problems arose with the seller. Why free? - no idea - but I'm not complaining, and for me at least, another good reason to return to Photospecialist and buy again...

Amazing overall. My items arrived within 3 days, packaged well and perfect. I was very worried initially due to poor reviews, but I'm very happy with how things went.

I ordered an Instax Mini Evo I had my eye on, on the site, for over a week on a Thursday evening. Placed the order and received no order confirmation but did get an email from PayPal to say the money had been taken from my account?

I waited over the weekend before e-mailing the support line the next Monday and got confirmation that my email was received but that I should expect a reply within 1-3 days? I waited again and sent a follow-up email on Wednesday and still didn't get a reply.

I then called the support number (who are based in Holland) and spoke to Casper who then told me the product was out of stock? He said he will contact their supplier and ask when it's coming back in but that could take over a week. It had already been a week. So, I asked him to just cancel my order and send me the original order confirmation, as well as the cancel confirmation. I received neither.

Had to resort to opening a PayPal case to get my money back and even that took a couple days for them to reply to and send me an invoice for.

It has been a week since this was resolved now and i still never received my order confirmation, cancel confirmation or a reply to my emails, not that I need them anymore. I would give 0 stars if I could

Ordered a speedlight from these to UK. UPS messed up delivery (I never got it). fair enough not Kamera express fault BUT weeks go by going in circles. Received a phone call from UPS to say they would instruct refund or replacement but Kamera STILL won’t action anything.

Bottom line, gave them the money and not revived anything.

Terrible service

I ve received my photography backbag nearly on time. Only one day delay. Thanks.

I ordered a Canon EOS R7 Body and RF100-400 lens on Monday lunchtime. The order went through without a hitch and the items arrived safely via UPS on Wednesday lunchtime. This is my second order without any issues and I would definitely recommend this company.

Ok, so: I was very sceptic due to negative reviews, I was walking around this shop for over a month before I decided to give it a shot. I ordered memory card with really great price, parcel arrived in few days time, it was packed ridiculously good.

So far so good, card is working no issues.

EDIT.....it is now April and STILL no refund despite numerous emails....Ordered 2 cameras and 2 films - the box arrived a few days later (fairly battered). Only one camera was inside, all other items were missing. The cameras and films were ordered as a present so I notified photospecialist as soon as possible...they said they would investigate. The missing cameras and phones never arrived. I've had several emails about investigating the missing items but nothing about a refund or sending replacements. Ended up having to buy cameras next day delivery via Amazon (wish I had done this in the first place). They do not answer the phone, are slow to answer emails and when they do they do not resolve the matter. Several weeks on from my order and I'm still waiting on a refund or some news from their 'investigation'. Highly frustrating.

I've ordered a camera, paid £9.99 postage, guaranteed delivered within 2-4 working days, and nothing. No dispatch notification and I can't speak to anyone. Can't get through to customer service at all, they haven't responded to emails, chat link doesn't work. So far all I can tell is they have taken almost £1k from me and nothing is coming of it. It's all over their website that it would be dispatched next working day!

Update: I got the below response via email, clearly they can't even be bothered to reply properly to any issues:

"We've been in contact with our supplier and have been informed that the current delivery time is approximately DELIVERYTIME. The moment we have received the article from them and the order is ready for shipment, you will receive a separate e-mail confirmation."

Update 2: finally got through on the phone, they said they have my camera and are ready to post it that evening. Two more days have passed and I still haven't had a dispatch notification.

Missing package, tried to contact them and no reply for over 2 weeks, very good company at taking your money but not good at resolving customer problems!!!! Absolutley shocking customer service - avoid this company at all costs!!!!

I will post a daily review until contact is made!!!

09/02/23 - still no contact made so far

I bought a telescope, super fast services and a fantastic price, the best in Europe.
I am sure I will buy it again

We bought a Fujifilm INSTAX Mini 90 bundle in red, which we couldn't find anywhere else. We are pleased with the item, and it arrived perfectly on time.
The website offers numerous camera-related products at very competitive prices, and we would recommend them!