Physiocheck.co.nz Reviews 

13
•
TrustScore 3 uit 5

3,1

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Bedrijfsgegevens

  1. Fysiotherapiepraktijk
  2. ook in
  3. Fysiotherapeut
  4. Gezondheidsconsulent

Geschreven door het bedrijf

Pain or injury? Indicate where you are experiencing pain or limitations. Answer a number of questions and gat a preliminary indication regarding your symptoms. THE online starting point for physiotherapy. Have any questions or concerns? Feel free to reach out to our customer service team through our website.


Contactgegevens

3,1

Gemiddeld

TrustScore 3 uit 5

13 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

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Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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3,1

Alle reviews

(13)

7 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Misleading, don’t recommend.

Prior to doing the Physio survey, it outlines that it will give you a basic result however the full comprehensive results will cost you about four dollars. However after doing the fairly in-depth testing survey, you are requested to not only sign up but pay the four dollars to get any results whatsoever. This is a waste of time and I do not recommend anyone uses their services.

20 september 2026
Review zonder uitnodiging
Logo Physiocheck.co.nz

Antwoord van Physiocheck.co.nz

Hi Anthony, we’re sorry the pricing and result access were not clear to you. The costs are communicated at the start of the check and again at the end, and they are always available on our pricing page.

https://www.physiocheck.co.nz/check/start
https://www.physiocheck.co.nz/pricing

Beoordeeld met 1 van de 5 sterren

Poor inconclusive results that provide…

Poor inconclusive results that provide less than a Google search. Extremely deceptive way to get you to sign up for a very poor quality test result and then without realising it you’ve subscribed for a massive monthly fee. It’s also difficult to find the subscription cancellation option. Stay very far away

22 augustus 2026
Review zonder uitnodiging
Logo Physiocheck.co.nz

Antwoord van Physiocheck.co.nz

Hi Tom, we’re sorry to hear that the check did not meet your expectations. The check provides an indication of possible conditions rather than a definitive diagnosis. The difference between our results and a Google search is that we rank all conditions based on the likelihood supported by evidence-based reasoning, and we also provide you with a solution in the form of exercises. You can always manage your subscription easily via the My Account > Subscription menu. I see that our customer service answered your question within 1 day and that the subscription was cancelled for you within the trial period. So we were able to help you quickly, and you didn’t incur any additional costs on top of the trial :)

Beoordeeld met 5 van de 5 sterren

Thorough questioning with easy to…

Thorough questioning with easy to interpret diagrams. Very comprehensive solution programs.

8 augustus 2026
Review zonder uitnodiging
Logo Physiocheck.co.nz

Antwoord van Physiocheck.co.nz

Hi Pippa,

Thank you so much for your wonderful review! We’re delighted you took the time to share your experience and truly appreciate your kind words 🙂

Beoordeeld met 4 van de 5 sterren

Was easy questions my body is a pain…

Was easy questions my body is a pain temple

21 mei 2025
Review zonder uitnodiging
Logo Physiocheck.co.nz

Antwoord van Physiocheck.co.nz

Hi Cheryl,

Thank you for your review :) We’re glad the check was easy to follow, and we hope the information and exercises can help your body feel a bit less like a pain temple.

Beoordeeld met 1 van de 5 sterren

dreadful service

dreadful service. For a small fee I answered a lot of online questions to get a meaningless report confirming there was a 66% chance I had the sore back I was in contacting about! Then bang 6 days later I am hit with a $38.99 subscription fee without realizing there was an ongoing subscription. What a rip off!. And there is no human to complain to. I have been fleeced - warn others - don't go near this outfit

19 mei 2026
Review zonder uitnodiging
Logo Physiocheck.co.nz

Antwoord van Physiocheck.co.nz

Hi Garry,

We’re sorry to hear that you were disappointed with your experience and understand your frustration. We can see that the issue has since been resolved after contact with our support team. One of our physiotherapists also personally reviewed your results and provided additional explanation and advice regarding your symptoms.

The subscription and pricing information are stated before payment and on our pricing page:

https://www.physiocheck.co.nz/pricing

Beoordeeld met 5 van de 5 sterren

absolut empfehlenswert!

Sehr freundlich und kompetent. Man fühlt sich gut aufgehoben – absolut empfehlenswert!

27 januari 2026
Review zonder uitnodiging
Logo Physiocheck.co.nz

Antwoord van Physiocheck.co.nz

Hallo!

Vielen Dank für Ihre tolle Bewertung, wir freuen uns sehr darüber!

Beoordeeld met 5 van de 5 sterren

umfangreiche Anamnese und Physiotherapieübungen

ich habe keinen Termin beim Orthopäden bekommen. Nachdem ich diese Seite besucht hatte, habe ich keinen mehr gebraucht. Die Anamnese hat ca 20min gedauert. Die Fragen waren sehr gezielt und wurden von kleinen Videos unterstützt. Nachdem ich 2,94€ bezahlt habe, bekam ich mein Ergebnis und auch gleich noch 6 passende Übungen, sodass ich keinen Physiotherapeuten brauche. Mir hat gut gefallen, dass bei der Diagnose der Prozentsatz der Treffsicherheit dabei stand und auch eine umfangreiche Information über das Krankheitsbild. Ich werde diese Seite jedem empfehlen.
Auf der deutschen Seite steht, dass das Probeabo 7 Tage läuft und 2,94€ kostet. Wenn man das richtige Abo für 12 € monatlich nicht will, muss man das Probeabo rechtzeitig kündigen.

25 januari 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Not trust worthy or worth my time.

Comprehensive test promising results and option to pay for a full report but actually the results are not given until after payment and the promised “full report” was useless and a waste of money. The letter has blank patient name and the full report has answers to one question. The questionnaire had identified so many issues, the results could be super useful if detailed. But no they were a joke. The likelyhood of diseases/conditions were listed like a symptom checker and confirmed what google already told me when I googled “stiff back, fatigue”. A waste of time and money.

10 december 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Needs to be clearer upfront

Nothing on home page about having to pay. On the "Start your check" page it says "The check provides an indication of the condition(s) that you may be experiencing. For NZ$ 5.49 we can provide the full results and advice for your symptoms." There was no indication of the condition. All results were hidden by a payment page after answering all the questions. Needs to put cost in homepage and remove the reference to "getting an indication" of the condition.

1 december 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Great customer care - but may not be ideal if you have a complex issue

Updated review 27th July 2024
Since writing my first review (below this one), I have heard back from Physiocheck several times, in kind attempts to redress my concerns. These emails were very timely, patient and courteous, which I greatly appreciated. I was advised that there IS indeed a 'heads-up' about the payment due, for opting to receive one's questionnaire results. So, I accept this may have been my mistake - in missing the notification, or pop up warning. However, it would probably be good to make this (even) more obvious. In addition, user error (my error) in another part of the process apparently meant that I couldn't initially access the exercises which were part of the trial subscription. Once this was rectified at their end on my behalf, I was able to see the linked videos. I did not find the first (and only) video I watched - helpful. However, I will add that their suggestion about what the injury might be (questionnaire result) - proved very helpful in the end, setting me on the RIGHT track, for further Googling. I found resources elsewhere which helped (Bob and Brad on Youtube). In my case, I think my issue may be quite complex. Being an ex professional ballet dancer adds further complexity, and I likely need an in-person consult with a skilled physio (trying to dodge the big c as no one masks).
Ultimately - my first assessment of this company was unfairly harsh (started at 1 star - now a better reflection of the kind service I received).
I think their idea of the online check is really great, BUT in more complex cases like mine, a service like this is perhaps of limited use. But there's no real way to know how complicated your injury is, until you get more insight. Definitely a legit business with good intent. Thanks for your assistance, physiocheck. Hope this helps.

First review

This website (NZ) takes you through a questionnaire process, then charges you, (at time of writing just over $5 NZD) - if you want to see your results. This payment is apparently also a, '7 day trial subscription' of the online physio service. In my case, I paid for my results, which were noted as being a 'limited match' to the possible condition advised (that is, of limited use/reliability that the questionaire had accurately diagnosed the issue). I then cancelled my subscription, per their stated terms, 'cancel anytime' - only to immediately LOSE ACCESS to the subscription, with 6 days remaining. So, basically you are paying to complete a questionnaire, which may or may not provide useful insight into your issue. Maybe better to just keep Googling until you find what feels like the right solution. I have contacted them about the abrupt removal of the service I have paid for and not received. I will update, if I receive any useful response. In the meantime, I do NOT recommend.

19 juli 2024
Review zonder uitnodiging

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