PicStop Reviews 

834
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I had some issues with PayPal while trying to order my dwarf 3 smart telescope and ended up having to call PicStop who sorted out the problem really quickly for me They are very helpful. Their prices... Toon meer

Beoordeeld met 5 van de 5 sterren

They delivered promptly and on time. When I noticed a couple of dints, which ultimately were identified as manufacturer issues, Gary sorted everything out with no fuss and quickly. They did everythi... Toon meer

Beoordeeld met 5 van de 5 sterren

I've edited from 3 to 5 starts, although I had to call as no order conformation or update emails were received, but I guess I should have checked the number I was calling and to be fair, sevince was... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Just reviewing my accounts and came across PicStop account. They do not have "Delete account" button like some companies, but still after emailing them yesterday they acted very swiftly and today my a... Toon meer

Bedrijfsgegevens

  1. Telescoopwinkel
  2. Verrekijkerwinkel
  3. Mobiele telefoonaccessoire winkel
  4. Computer & laptop accessoires
  5. Elektronicawinkel
  6. Fotowinkel

Geschreven door het bedrijf

Established in 2000 in the Isle of Man, we specialise in optical, photographic and digital accessories and sell a wide range of products such as telescopes, binoculars, camera accessories, USB flash drives, memory cards, and much more, but with a particular focus in photography & computing. PicStop is 100% online, we have no retail outlets but have multiple warehouses in the UK & Isle of Man, we offer our products for sale across a number of marketplace channels and, of course, our own website where you can normally find the best rate for a product. We have authorised reseller status for many of the brands we stock, including Celestron, Vanguard, Skywatcher, Kingston, Samsung, SanDisk, and many more. You will find us on the "where to buy" section of many manufacturer websites. Apart from our competitive pricing, our consistent high level of service is what we believe sets us apart from our competition, online companies live and die by their reviews and with the growth of social media and the power this has it has become even more important to offer a better than just good service.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

834 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(834)

95 reviews in de afgelopen 12 maanden

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Absolutely excellent customer service.

I had some issues with PayPal while trying to order my dwarf 3 smart telescope and ended up having to call PicStop who sorted out the problem really quickly for me They are very helpful. Their prices are keen their service is excellent I only managed to order it today which is a Friday and it's going to be delivered on Monday.

3 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Brilliant service

Brilliant service.
While looking on their website, I picked the item I wanted. I went to pay but the price suddenly increased. I rang them up and they said yes they had some price increases, but they woud honor the original price. (all the new price increases were on the website.)
I then had problems trying to add the item to my basket. I think there was something wrong with the website as I couldn’t add any items. I rang them again. They were super helpful. I paid for the item over the phone. I got it the next day.
My husband thrilled with the telescope.

14 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Watch your phone bill

I've edited from 3 to 5 starts, although I had to call as no order conformation or update emails were received, but I guess I should have checked the number I was calling and to be fair, sevince was spot on.....

Well, the experience was good, up to the point where I got my phone bill and had been charged £3 to call customer service. I'd had no email confirmation for my order and had to call. Looked like a land-line number calling from England, but was classed as international. Other than that, spot on, just made the bargain price less of a bargain

28 april 2026
Logo PicStop

Antwoord van PicStop

Thank you for your feedback.
All order confirmation emails are automated from our system; Hotmail occasionally blocks emails—hence the message at checkout to add our email to your allowed list and check spam folders. As an Isle of Man-based company, we are aware of some telecom companies charging a premium to call our office. We have a message warning callers about this on our contact page, where the phone number is advertised.
Glad to hear you were happy with 'our' service.
Many thanks

Beoordeeld met 5 van de 5 sterren

Wow what can I say..

Wow what can I say... If only every online retailer was like PicStop absolutely fabulous... I ordered a Dwarf 3 telescope on Thursday & the item was delivered the very next day on Friday morning with free postage... Not only that it was at the best price I could find & trust me I shopped around... Excellent customer satisfaction highly recommended 5 Stars ⭐️⭐️⭐️⭐️⭐️.

1 mei 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Avoid company

Terrible customer service. Staff are rude and unhelpful

24 september 2025
Logo PicStop

Antwoord van PicStop

We always strive to provide great service, even when things don't go quite as planned. In this case, the item was returned to us without prior approval (as per terms) to the wrong address. Upon retrieval and testing, it turned out to be in full working order and was just being used incorrectly. We offered to send the item back with instructions on how to use it. We were never rude or unhelpful at all. We were surprised to receive this feedback, which was left six months after the order was originally placed.

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