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Beoordeeld met 2 van de 5 sterren

I visted today with my daughter to go swimming we booked online. Can I recommend that you make it clear that main pool is not open all the time. Very frustrating when taking a child swimming and the o... Toon meer

Beoordeeld met 1 van de 5 sterren

Fox Hollies i tried to come back but my back still hurts. You lawyer up but and bullied me just before I went to hospital for radiotherapy. Im still suffering is this what big business does. I came b... Toon meer

Beoordeeld met 5 van de 5 sterren

Places Leisure at Camberley is Marvellous. Today the lifegaurds were attentive and engaged which was a challenge as so people were moaning about the temporary arrangements in place for aqua jog. Well... Toon meer

Beoordeeld met 5 van de 5 sterren

I just wanted to commend the young male lifeguard on duty in the middle pool at Felixstowe Leisure Centre on Saturday 11th July 2026 @ around 1.25 for his swift rescue of a small boy whom was only a c... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Evenementen en entertainment

Geschreven door het bedrijf

We are Places Leisure, a leading leisure and wellness partner delivering fitness, sport, health and wellbeing. We primarily work with local authorities to deliver the health and physical activity outcomes that make a difference to the lives of people and their communities; it’s about more than just operating facilities.


Contactgegevens

3,2

Gemiddeld

TrustScore 3 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
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Heeft 84% van zijn negatieve reviews beantwoord

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3,2

Alle reviews

(1.455)

585 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

Very Cold & unheated swimming area & water

This is a great gym & leisure centre, great staff & set up.
BUT...
The water in the pool IS NOT HEATED! OR THE SWIMMING AREA CHANGING ROOMS.
So it can be very cold, especially for young children and less active people..
It has been like this for years ( as confirmed my a member of staff) because they haven't fixed the broken unit.
But they still take their fees from long term members with no apologies or interest in fixing it

UPDATE.. THE MESSAGE BELOW ASKING FOR THE CENTER NAME?? IT WAS LEISTON..AND AS FAR AS IT BEING PAST ON.... THE CENTER HAS HAD MANY COMPLAINTS AND NOTHING HAS BEEN DONE FOR OVER 5 YEARS !!!!

23 maart 2026
Review zonder uitnodiging
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Antwoord van Placesleisure

Hi Alison, I am sorry to hear of your disappointment. Can I please ask you to email enquiries@pfpleisure.orf with the centree this would relate to for this to be passed on to the General manager. Thanks. Nikki.

Beoordeeld met 5 van de 5 sterren

Aquafit with all teachers is great

Aquafit with all teachers is great, but Sandro goes that bit further making sure we are exercising correctly.

19 maart 2026
Review zonder uitnodiging
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Antwoord van Placesleisure

Hi, Thank you for providing your feedback. I will ensure this is passed on to Sandro. Thanks, Nikki.

Beoordeeld met 5 van de 5 sterren

The gym is very relaxed with people…

The gym is very relaxed with people from all ages / stages of life. It is a welcoming environment for all ... no judgement no matter why you are there.

The staff are so friendly & always there to help.

11 maart 2026
Review zonder uitnodiging
Logo Placesleisure

Antwoord van Placesleisure

Hi, Thank you for your review. It is fantastic to hear how much you are enjoying our centre. Thanks, Nikki.

Beoordeeld met 5 van de 5 sterren

All the staff make you feel welcome

All the staff make you feel welcome, they are all very friendly and the centre is very clean and great atmosphere

19 maart 2026
Review zonder uitnodiging
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Antwoord van Placesleisure

Hi Samantha, Thank you for your great feedback. We love hearing from our customers for how helpful our staff are. Thanks, Nikki.

Beoordeeld met 4 van de 5 sterren

Balham Leisure Centre

Balham Leisure Centre

The Leisure Centre has some great classes e.g. body Balance, body conditioning, Aqua robics, yoga, zumba gold, pilates to name but a few. The instructors are well experienced and will adapt accordingly to ability.

The main gym is fully equipped downstairs and upstairs, there are also smaller gyms with good range of equipment. They also provide steam and sauna. I have not used these facilities.

18 maart 2026
Review zonder uitnodiging
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Antwoord van Placesleisure

Hi Patricia, Thank you for sharing your 4*review. It is great to hear you are enjoying our centre. Thankyou, Nikki.

Beoordeeld met 5 van de 5 sterren

I use the pool

I use the pool. Always very clean, organised and great friendly and helpful staff.

18 maart 2026
Review zonder uitnodiging
Logo Placesleisure

Antwoord van Placesleisure

Hi Joan, Thank you for sharing your review. It is lovely to hear this about our staff. Thanks, Nikki.

Beoordeeld met 5 van de 5 sterren

Happy to help and teach and advise and…

Happy to help and teach and advise and support. Amazing team at Tooting leisure centre.

15 maart 2026
Review zonder uitnodiging
Logo Placesleisure

Antwoord van Placesleisure

Hi, Thank you for your feedback. Its great to hear how much you are enjoying our centre. Thanks, Nikki.

Beoordeeld met 5 van de 5 sterren

1st class

Great new equipment in the gym
Staff very friendly
Hygiene is very good, everywhere is clean and tidy,
Yes it can get busy but there is plenty of equipment to use,

16 maart 2026
Review zonder uitnodiging
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Antwoord van Placesleisure

Hi Sue, Thank you for your 5*review. It's great to hear you are enjoying our facilities. Thanks, Nikki.

Beoordeeld met 5 van de 5 sterren

Concordia leisure centre

I have been going to Good Boost aqua sessions following hip surgery for rehab, very well organised , ipads easy to use , personalised programme , staff very friendly and helpful, Concordia is a lovely leisure centre

16 maart 2026
Review zonder uitnodiging
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Antwoord van Placesleisure

Hi Heather, Thankyou for sharing your great feedback, I will ensure this is passed on to the centre. Thanks, Nikki.

Beoordeeld met 5 van de 5 sterren

Excellent facility

Excellent facility, very good gym, excellent instructor led classes and good value for money.

16 maart 2026
Review zonder uitnodiging
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Antwoord van Placesleisure

Hi Will, Thank you for your great feedback. It's lovely to hear how much you are enjoying our facilities. Thanks, Nikki

Beoordeeld met 1 van de 5 sterren

The gym is great but just not enough walkers …

The gym is great but just not enough cardio machines... Walkers, only about 10 so your always waiting. Impossible at peak hrs.. Decent machines and classes are good, but sadly lacking in equipment quantities

16 maart 2026
Review zonder uitnodiging
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Antwoord van Placesleisure

Hi Sharon, I am very sorry to hear this. In order for me to pass this on can you email enquiries@pfpleisure.org with the centre it would relate too. Thanks, Nikki.

Beoordeeld met 5 van de 5 sterren

I love my local leisure centre

I love my local leisure centre. Great service, cost effective, good facilities, friendly staff and wonderful classes and a good gym. It keeps me coming back.

15 maart 2026
Review zonder uitnodiging
Logo Placesleisure

Antwoord van Placesleisure

Hi Sharon, Thank you for sharing your feedback, Its great to hear you enjoy using our centre. Thanks, Nikki

Beoordeeld met 5 van de 5 sterren

Very clean pool & changing facilities.

Very clean pool & changing facilities.
Pleasant staff

16 maart 2026
Review zonder uitnodiging
Logo Placesleisure

Antwoord van Placesleisure

Hi Oliver, Thank you for your 5* review, Its great to hear you are enjoying our facilities. Thanks, Nikki.

Beoordeeld met 1 van de 5 sterren

This review is fo The Triangle in…

This review is fo The Triangle in Burgess Hill.

Appallingly maintained and run establishment. You’re on you own from the moment you try to get parked. A shockingly inadequate and reactive maintenance program often leaves services unavailable for months. If there was an alternative, I’d choose it. Disinterested staff (interested in themselves and checking their social media presence, of course), otherwise expect ‘I don’t know’ as a response to almost every question.
Frankly, it’s poorly funded, poorly managed, poorly maintained and poorly staffed.

15 maart 2026
Review zonder uitnodiging
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Antwoord van Placesleisure

Thanks for your review. We have responded to your previous review and are happy to help if you would like to get in touch. Thanks, Emma

Beoordeeld met 1 van de 5 sterren

It’s a bit… poor

Appallingly maintained and run establishment. You’re on you own from the moment you try to get parked. Shockingly pathetic maintenance, often leaving services unavailable for months. If there was an alternative, I’d choose it. Disinterested staff (interested in themselves and checking their social media presence, of course), otherwise expect ‘I don’t know’ as a response to almost every question.
Frankly, it’s poorly funded, poorly managed, poorly maintained and poorly staffed.

15 maart 2026
Review zonder uitnodiging
Logo Placesleisure

Antwoord van Placesleisure

Thanks for your review Mark. I am sorry to hear how frustrated you are with the centre facilities. Please do email us at enquiries@pfpleisure.org if we can help with any specific issues. Thanks, Emma

Beoordeeld met 1 van de 5 sterren

You’ll never get on a class that you…

You’ll never get on a class that you want!! The gym is over subscribed and are now unable to provide a service that you promised me when I first joined. This problem has only happened within the last 6 months. It’s a shame ! I was very happy to do an annual payment , I don’t think I’ll be doing that again

15 maart 2026
Review zonder uitnodiging
Logo Placesleisure

Antwoord van Placesleisure

Thanks for your review Karen. I am sorry to hear of your disappointment in your membership. Please feel free to email us at enquiries@pfpleisure.org and we would be happy to see how we can help. Thanks, Emma

Beoordeeld met 3 van de 5 sterren

Okay but decent room for improvement

The gym is okay, but the cost of membership is way too much to be justifiable now. Even with an NHS discount, I am paying £32 a month for a gym that is a. Not 24/7, b. Extremely busy 90% of the time and overrun by under 18s, c. Lack of popular equipment in some of the gyms (e.g. no hip thrust machine or assisted pull-up machine in Morpeth). Due to lack of equipment, it can be almost impossible to get on certain machines without literally standing and waiting beside it until the person using it is done, which is, of course, completely unfair on the person using the machine. For example, Morpeth only has one smith machine, but introducing another plus a hip thrust machine (as the smith machine is used for this very often as an alternative) would make the gym experience much better for a lot of people. There are many other gyms which are 24/7, have much more equipment and are cheaper in Newcastle, so the recent price increase for membership at Places is just unjustifiable.

Otherwise - never had any problems with gym cleanliness and the staff are always pleasant and helpful. The equipment that is there seems to be of a good standard.

15 maart 2026
Review zonder uitnodiging
Logo Placesleisure

Antwoord van Placesleisure

Hi Chloe. Thanks for your review. I am sorry to hear of your frustrations. We pride ourselves on offering a range of facilities as well as the gym to keep fitness regimes varied and interesting. If we can help with any specific issues please do get in touch at enquiries@pfpleisure.org. Thanks, Emma

Beoordeeld met 5 van de 5 sterren

I enjoy going into the gym and aqua…

I enjoy going into the gym and aqua classes.
Staff are always friendly and professional

11 maart 2026
Review zonder uitnodiging
Logo Placesleisure

Antwoord van Placesleisure

Thanks for your review Marianne. We love to hear how valued our centre's are and its great to hear our team have made you feel so welcome. Thanks, Emma

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