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Lees wat reviewers zeggen

Beoordeeld met 2 van de 5 sterren

I visted today with my daughter to go swimming we booked online. Can I recommend that you make it clear that main pool is not open all the time. Very frustrating when taking a child swimming and the o... Toon meer

Beoordeeld met 1 van de 5 sterren

Fox Hollies i tried to come back but my back still hurts. You lawyer up but and bullied me just before I went to hospital for radiotherapy. Im still suffering is this what big business does. I came b... Toon meer

Beoordeeld met 5 van de 5 sterren

Places Leisure at Camberley is Marvellous. Today the lifegaurds were attentive and engaged which was a challenge as so people were moaning about the temporary arrangements in place for aqua jog. Well... Toon meer

Beoordeeld met 5 van de 5 sterren

I just wanted to commend the young male lifeguard on duty in the middle pool at Felixstowe Leisure Centre on Saturday 11th July 2026 @ around 1.25 for his swift rescue of a small boy whom was only a c... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Evenementen en entertainment

Geschreven door het bedrijf

We are Places Leisure, a leading leisure and wellness partner delivering fitness, sport, health and wellbeing. We primarily work with local authorities to deliver the health and physical activity outcomes that make a difference to the lives of people and their communities; it’s about more than just operating facilities.


Contactgegevens

3,2

Gemiddeld

TrustScore 3 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 84% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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3,2

Alle reviews

(1.455)

585 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 3 van de 5 sterren

not clean mens changing rooms or showers

15 maart 2026
Review zonder uitnodiging
Logo Placesleisure

Antwoord van Placesleisure

Hi Dean. Thanks for your review. I am sorry to hear you have found our facilities below our usual standard. Please feel free to drop us an email at enquiries@pfpleisure.org with details of which centre this is and we will look into this for you. Thanks, Emma

Beoordeeld met 3 van de 5 sterren

Some machines broken or out of use

Some machines broken or out of use, no real gym etiquette, pricey for what they offer. Happy to raise membership prices but not to fix/repair/replace broken equipment. Parking should also be free with any membership

9 maart 2026
Review zonder uitnodiging
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Antwoord van Placesleisure

Thanks for your review Wayne. I am sorry to hear you have found issues in the gym. Please feel free to send us an email at enquiries@pfpleisure.org with details of which centre this is and we would be happy to look into this further for you. Thanks, Emma

Beoordeeld met 5 van de 5 sterren

Edinburgh is a great friendly fitness…

Edinburgh is a great friendly fitness centre. Highly recommend it.

13 maart 2026
Review zonder uitnodiging
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Antwoord van Placesleisure

Thanks for your review Sal! We're really pleased to hear you are enjoying the gym so much and the recommendation is appreciated. Thanks, Emma

Beoordeeld met 5 van de 5 sterren

Best way to start the day

It's great to visit somewhere where people still interact and a smile is part of the uniform

14 maart 2026
Review zonder uitnodiging
Logo Placesleisure

Antwoord van Placesleisure

Thanks for your review Colin. Its great to hear our team have been making you feel so welcome. Thanks, Emma

Beoordeeld met 5 van de 5 sterren

Great local leisure centre

This is our local leisure centre in Staines and I really enjoy using it for swimming and the gym. I’ve done Pilates there too and hope to do more classes in the future.

14 maart 2026
Review zonder uitnodiging
Logo Placesleisure

Antwoord van Placesleisure

This is so good to hear Sara! Its great you are enjoying the facilities and we hope you love all the classes on offer. Thanks for your review! Emma

Beoordeeld met 4 van de 5 sterren

If the lane swimming was more readily…

If the lane swimming was more readily available this review would be five stars. Staff are great

14 maart 2026
Review zonder uitnodiging
Logo Placesleisure

Antwoord van Placesleisure

Thanks for the review Julian. This is great feedback. If you would like to drop us an email at enquiries@pfpleisure.org with details of which centre this is we would be happy to look into the lane swimming for you. Thanks, Emma

Beoordeeld met 5 van de 5 sterren

The teachers and staff are very…

The teachers and staff are very friendly and the teachers are very experienced

13 maart 2026
Review zonder uitnodiging
Logo Placesleisure

Antwoord van Placesleisure

Thanks for the review Anthony. This is great feedback and I am pleased to hear how welcome you have been made to feel. Thanks, Emma

Beoordeeld met 5 van de 5 sterren

The Triangle is weak run and kept…

The Triangle is weak run and kept clean. It offers a wide range of activities at good prices

14 maart 2026
Review zonder uitnodiging
Logo Placesleisure

Antwoord van Placesleisure

Thanks for those 5 stars Ken. Its great to hear you are enjoying using the facilities and we appreciate your kind words. Thanks, Emma

Beoordeeld met 5 van de 5 sterren

The centre at Riverside Leisure Centre

The centre at, Places Leisure Riverside Centre in Norwich is brilliant! I have been a member since 2018 and I love my sessions there, I attend 3 times weekly for Swimming /Aquafit and use of the gym. I have found all staff to be caring and friendly. The centre is always kept clean and tidy. Any mishaps are dealt with immediately and efficiently. I enjoy meeting with friends in the pool, as it is a very socially friendly area. The amenities are excellent, it houses an excellant athletic sized pool. The gym is excellant too, it houses treadmills, bikes, steps/stairs, weights of all sizes, and so much more! See online and App. Definitely recommend. 10/10 for me. 💞

11 maart 2026
Review zonder uitnodiging
Logo Placesleisure

Antwoord van Placesleisure

Hi Dawn. Thanks for such a great review. We love to see how valued our centre's are and appreciate the time taken to leave this. I will ensure your feedback is shared with the management team. Thanks, Emma

Beoordeeld met 1 van de 5 sterren

Faceless until you meet an exceptional…

Faceless until you meet an exceptional reception team.

11 maart 2026
Review zonder uitnodiging
Logo Placesleisure

Antwoord van Placesleisure

Hi Valerie. Thanks for your review, it is disappointing to see you have not had a positive experience. If there is anything specific we can help with please do send us an email at enquiries@pfpleisure.org and we would be happy to help. Thanks, Emma

Beoordeeld met 5 van de 5 sterren

Good value for money

Great local leisure centre which is good value for money.

11 maart 2026
Review zonder uitnodiging
Logo Placesleisure

Antwoord van Placesleisure

Hi Deborah, thank you for your review we greatly appreciate your feedback. Best wishes Vicky

Beoordeeld met 5 van de 5 sterren

Absolutely lovely centre

Absolutely lovely centre, so so clean, I nice to spend time meeting up with friends for a swim and a coffee.

11 maart 2026
Review zonder uitnodiging
Logo Placesleisure

Antwoord van Placesleisure

Hi Susan, thank you for your review it's lovely to hear such positive feedback about the centre and that it's part of your social routine. Best wishes Vicky

Beoordeeld met 3 van de 5 sterren

More Classes Needed

I have on numerous occasions expressed the frustration of members not being able to gain a place on Zumba Gold classes. I have asked why some of the £215 million profit made by the company can not be used to train staff as zumba teachers, but I suppose the company is only interested in profit.
However, at least Sherry the zumba instructor has been able to offer another class on a Monday morning, but only 10 people can be accommodated, so classes are still over subscribed.

11 maart 2026
Review zonder uitnodiging
Logo Placesleisure

Antwoord van Placesleisure

Hi Miss Smith, thank you for your review we appreciate your feedback. Could you please email enquiries@pfpleisure.org with your feedback and the centre it is regarding. Thank you in advance Vicky

Beoordeeld met 5 van de 5 sterren

Great gym with plenty of classes and…

Great gym with plenty of classes and good equipment.
Reasonably priced
Lots of choice of classes at different times
Everyone’s friendly and helps each other out
Nice social hub as well as a fitness Centre

11 maart 2026
Review zonder uitnodiging
Logo Placesleisure

Antwoord van Placesleisure

Hi Miss Whitmore, thank you for your review we appreciate your feedback it's great to hear you are enjoying using the centre. Best wishes Vicky

Beoordeeld met 5 van de 5 sterren

Carnival leisure centre

Carnival leisure centre staff are very friendly, and welcoming. The cleaning staff do a brilliant job keeping the pool and surrounding areas clean and tidy.
A big thank you to them all.

10 maart 2026
Review zonder uitnodiging
Logo Placesleisure

Antwoord van Placesleisure

Hi Sue, thank you for your review and feedback it's greatly appreciated and will be sure to share with the team. Best wishes Vicky

Beoordeeld met 5 van de 5 sterren

Great Local Leisure Centre

The whole building whilst quite old compared to other Centres, is kept Clean. Very impressed by the environment. Good Gym, Clean Changing Rooms and Excellent Pool and Health Suite.

11 maart 2026
Review zonder uitnodiging
Logo Placesleisure

Antwoord van Placesleisure

Hi Eddie, thank you for your review we appreciate your feedback, we're glad to hear you are enjoying the centre. Best wishes Vicky

Beoordeeld met 5 van de 5 sterren

Fantastic facility

I have worked in swimming pools and leisure centers for most of my adult working life in a hands on and management position Berwick leisure center is a great example of how a center should be .My only slight issue would be that if I suspend my membership I was informed that I would need to pay a rejoin fee this I find unfair (I am aware of the special offer available at the moment) in all the centers I have worked in no rejoining fee was implemented if a member suspended his or her membership I feel this could possibly effect people rejoing,what are your thoughts on this .

12 maart 2026
Review zonder uitnodiging
Logo Placesleisure

Antwoord van Placesleisure

Hi Kevin, thank you for your lovely review and feedback if you could email enquiries@pfpleisure.org with your feedback. Thank you in advance Vicky

Beoordeeld met 5 van de 5 sterren

Classes at balham leisure centre 😀

Staff are lovely and the classes are brilliant.

6 maart 2026
Review zonder uitnodiging
Logo Placesleisure

Antwoord van Placesleisure

Hi Julie, thank you for your lovely review and feedback it's greatly appreciated. Best wishes Vicky

Beoordeeld met 4 van de 5 sterren

Another great aqua workout with…

Another great aqua workout with instructors at the dolphin leisure.

11 maart 2026
Review zonder uitnodiging
Logo Placesleisure

Antwoord van Placesleisure

Hi Lalaine, thank you for your lovely review and feedback, it's great to hear you are are enjoying the aqua classes. Best wishes Vicky

Beoordeeld met 1 van de 5 sterren

Not enough classes for members

Increased membership fees and increased members but NO increase in fitness classes or equipment or gym facilities or changing rooms or lockers or toilets or carpark spaces. Don’t waste your money.

11 maart 2026
Review zonder uitnodiging
Logo Placesleisure

Antwoord van Placesleisure

Hi Mrs Richardson, thank you for your review we appreciate your feedback, could you please email enquiries@pfpleisure.org with your feedback and the centre it is regarding. Thank you in advance Vicky

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