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Beoordeeld met 2 van de 5 sterren

I visted today with my daughter to go swimming we booked online. Can I recommend that you make it clear that main pool is not open all the time. Very frustrating when taking a child swimming and the o... Toon meer

Beoordeeld met 1 van de 5 sterren

Fox Hollies i tried to come back but my back still hurts. You lawyer up but and bullied me just before I went to hospital for radiotherapy. Im still suffering is this what big business does. I came b... Toon meer

Beoordeeld met 5 van de 5 sterren

Places Leisure at Camberley is Marvellous. Today the lifegaurds were attentive and engaged which was a challenge as so people were moaning about the temporary arrangements in place for aqua jog. Well... Toon meer

Beoordeeld met 5 van de 5 sterren

I just wanted to commend the young male lifeguard on duty in the middle pool at Felixstowe Leisure Centre on Saturday 11th July 2026 @ around 1.25 for his swift rescue of a small boy whom was only a c... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Evenementen en entertainment

Geschreven door het bedrijf

We are Places Leisure, a leading leisure and wellness partner delivering fitness, sport, health and wellbeing. We primarily work with local authorities to deliver the health and physical activity outcomes that make a difference to the lives of people and their communities; it’s about more than just operating facilities.


Contactgegevens

3,2

Gemiddeld

TrustScore 3 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
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Heeft 84% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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3,2

Alle reviews

(1.455)

585 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Best swimming pool by a very long shot!

Best swimming pool by a very long shot!
Clean facilities (swimming pool, showers, toilets, change rooms and lockers), steam room and sauna, friendly hours for early risers (0630 on weekdays and 0730 on weekends, friendly and helpful staff.
I can't complain about anything, first class!
I have been going to the pool for a few years now and every time it's a delight.

4 maart 2026
Review zonder uitnodiging
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Antwoord van Placesleisure

Hi Eric, thank you for your review we appreciate your positive feedback. Please could you email enquiries@pfpleisure.org with your feedback and the centre it is regarding and we can share it with the team. Thank you in advance Vicky

Beoordeeld met 2 van de 5 sterren

Gone down the tubes

Gone right down the tubes in the last couple of years. Dirty stretching area plus equipment taking months if not longer to repair. But apparently the place is being taken over in the autumn.

4 maart 2026
Review zonder uitnodiging
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Antwoord van Placesleisure

Hi Peter, thank you for your review we appreciate your feedback, please can you email enquiries@pfpleisure.org with your feedback and the centre it is regarding. Thank you in advance Vicky

Beoordeeld met 5 van de 5 sterren

Places Leisure Camberley - Shambles!

I had an appointment to meet a Caroline at Reception, Camberley today to do a gym induction. She was very helpful, knowledgeable and committed to working out a personal programme for me. The gym equipment seemed up to date and easy to use and she was able to recommend quieter times for me to attend. Great!

3 maart 2026
Review zonder uitnodiging
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Antwoord van Placesleisure

Hi, I am very sorry to hear this. I will ensure this is passed on to the fitness manager and the general manager. Thanks, Nikki.

Beoordeeld met 1 van de 5 sterren

The reception staff have been helpful…

The reception staff have been helpful and the swimming facilities have been fine, particularly when visiting with my daughter.

However, the gym itself is disappointing. Equipment is poorly maintained (including rusted cables), cleanliness standards are low, and the free weights area feels overcrowded and unsafe at times.

The sauna is frequently not ready at the advertised morning opening time, and the steam room is often out of order, which makes the space even more cramped.

I’ve also experienced ongoing issues with the app and online booking system attempting to charge me incorrectly due to an account error.

I have raised these concerns directly with staff, but little has changed. Given the recent increase in membership fees, the overall experience does not currently represent good value.

I hope these issues can be addressed, as the centre has the potential to provide a much better overall experience.

23 februari 2026
Review zonder uitnodiging
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Antwoord van Placesleisure

Hi Tom, Thank you for sharing your feedback. I am very sorry to hear of your disappointment. If you could email enquiries@pfpleisure.org with the centre this relates too, I will pass on to the general manager. Thanks, Nikki

Beoordeeld met 5 van de 5 sterren

The variety of classes and the…

The variety of classes and the professionalism and standard of the instructors on the class timetable are excellent. I have been to other clubs previously including private clubs and I was surprised and continue to be really pleased with my Excel teachers and classes.

2 maart 2026
Review zonder uitnodiging
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Antwoord van Placesleisure

Hi Sharon, Thank you for sharing your great feedback! I will ensure this is passed onto the centre. Thanks, Nikki.

Beoordeeld met 5 van de 5 sterren

Lovely centre with a wonderful team

Lovely centre with a wonderful team. Good range of facilities and classes on offer including virtual spin.

28 februari 2026
Review zonder uitnodiging
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Antwoord van Placesleisure

Thanks for those 5 stars Shani! We love to see those but it is even better to see how much you are enjoying the centre. We appreciate your review. Thanks, Emma

Beoordeeld met 5 van de 5 sterren

Great gym and a good range of…

Great gym and a good range of classes,friendly, helpfull staff,

27 februari 2026
Review zonder uitnodiging
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Antwoord van Placesleisure

Thanks for your great review Karen! Its great to hear you are enjoying the facilities and have felt welcome at the centre. Thanks, Emma

Beoordeeld met 2 van de 5 sterren

Online timetable never seems to be…

Online timetable never seems to be updated eg checked this morning before going for just swim, all seemed fine, got there to find out half term kids session! Not amused. Especially when told it gad been updated. Well I am looking at it on my laptop now and it has not! 0930-103 just swim it says! Under more info says "an open bookable session for those who want to have fun....you can arrive or leave at any time! Nothing about half term kids session only!!! Thus sort of thing going on for years, sort your act out! At least 3 other ladies turned up while I was at counter to find same problem!

27 februari 2026
Review zonder uitnodiging
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Antwoord van Placesleisure

Hi, thank you for your review we appreciate your feedback, could you please email enquiries@pfpleisure.org with your feedback and the centre it is regarding and we can look into it further. Thank you in advance Vicky

Beoordeeld met 5 van de 5 sterren

I was very worried about going to a…

I was very worried about going to a swimming pool leisure centre. This centre is a high-quality staff were polite and made me very welcome. I am a 68 years of age with disabilities and they helped tremendously and satisfied me to join spent three hours there and was happy and felt good when I come away recommend them to anyone and I don’t live too far away. I did not know about this centre.

26 februari 2026
Review zonder uitnodiging
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Antwoord van Placesleisure

Hi Eddie, thank you for your review and lovely feedback, it's great to hear you've had such a positive experience and your nerves were put at ease. Happy swimming! Best wishes Vicky

Beoordeeld met 3 van de 5 sterren

Nice Gym Shame about the Sauna

Pros
Lovely gym. Great range of equipment in the main since they did a refurb. More equipment now, so less waiting for it. Staff are wonderful, helpful and encouraging. Other members are nice and non-judgy.
Cons
The sauna ,and steam room are often too cold. At least once or twice a week. This seems to stem from either them not being turned on promptly in the morning, or because they are turned off in the middle of the day, and then take a while to get up to temp again. Given that there are no other saunas and steam rooms in the area I would expect better. In their inate wisdom Wiltshire Council closeds lots of steam and sauna facilitties, leading to even more isssues. Membership cost has also risen this year, so I would expect better service.
No padlock lockers available in the swim area changing rooms.
No single sex changing rooms for swimming unless group change is available.
No EGym equipment after the refurbishment. I've used this at other Places Leisure sites and I am disappointed it is not here.
Overall
I still chose to join this leisure centre for another year. I did look at Norton Park Hotel, same cost, nicer experience, but their gym is tiny, so this one won for that reason only.

24 februari 2026
Review zonder uitnodiging
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Antwoord van Placesleisure

Hi Emma, Thank you for sharing your feedback, I am very sorry to hear this. If you could email enquiries@placesleisure.org with the centre this would relate too I can pass this on to the general manager. Thanks, Nikki

Beoordeeld met 5 van de 5 sterren

Always a pleasure to attend Blyth…

Always a pleasure to attend Blyth Placesleisure.
Great staff who are all knowledgeable. It's a clean well-equipped Centre.

24 februari 2026
Review zonder uitnodiging
Logo Placesleisure

Antwoord van Placesleisure

Hi Jen, Thank you for 5* feedback. I will ensure this is passed on to the centre. Thanks, Nikki.

Beoordeeld met 5 van de 5 sterren

Polite and courteous reception

Polite and courteous reception

23 februari 2026
Review zonder uitnodiging
Logo Placesleisure

Antwoord van Placesleisure

Hi Terry, Thank you for providing your positive feedback. Its great to hear our receptionists are doing a fab job. Thanks, Nikki.

Beoordeeld met 1 van de 5 sterren

Dirty enviroment

Dirty enviroment, bordering on disgusting in places (Sauna is dirty, softplace is dusty and dirty)

23 februari 2026
Review zonder uitnodiging
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Antwoord van Placesleisure

Hi Mike, thank you for your review we appreciate your feedback, could you please email enquiries@pfpleisure.org with your feedback and the center this is regarding. Thank you in advance Vicky

Beoordeeld met 5 van de 5 sterren

Great gym

Great gym, spacious and plenty of equipment

22 februari 2026
Review zonder uitnodiging
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Antwoord van Placesleisure

Hi Heather, thank you for your positive review we appreciate the 5 stars and lovely feedback. Best wishes Vicky

Beoordeeld met 1 van de 5 sterren

Evry time i go the pool is occupied for…

Evry time i go the pool is occupied for some activities. Things like that really puts you off swimming.

21 februari 2026
Review zonder uitnodiging
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Antwoord van Placesleisure

Hi Fadia, thank you for your review and feedback could you please email enquiries@pfpleisure.org with your feedback and the centre it is regarding. Thank you in advance Vicky

Beoordeeld met 5 van de 5 sterren

Great Customer service

Lovely pool and gym facilities at Bulmersh Leisure Centre. Staff are friendly and helpful. Especially Owen who was great, encouraging me on my return to regular exercise.

21 februari 2026
Review zonder uitnodiging
Logo Placesleisure

Antwoord van Placesleisure

Hi Peter, thank you for your lovely review and feedback it's great to hear such positive feedback, we'll be sure to share this with the centre manager. Best wishes Vicky

Beoordeeld met 3 van de 5 sterren

Teaching pool has been closed for…

Teaching pool has been closed for months - to say that you're aware of and dealing with it is not good enough.

18 december 2025
Review zonder uitnodiging
Logo Placesleisure

Antwoord van Placesleisure

Hi, thank you for your review we appreciate your feedback, could you please email enquiries@pfpleisure.org with your feedback and the centre it is regarding. Thank you in advance Vicky

Beoordeeld met 5 van de 5 sterren

Brilliant with children with additional needs

My son had adhd and gets very excited the staff treat him fairly and are very understanding also my niece had lessons and loves them and has been showing us her improvement

20 februari 2026
Review zonder uitnodiging
Logo Placesleisure

Antwoord van Placesleisure

Hi Dawn, thank you for your review and positive feedback it's greatly appreciated. Best wishes Vicky

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