Planschange Reviews 22

Planschange made the whole process of selling my hotel booking really straightforward, especially as it was my first time using the platform. The website was easy to navigate, everything was clearly explained, and I was able to list and manage the sale without any confusion.

What stood out most was how simple and stress-free it felt from start to finish. Even as a first-time user, the process was intuitive and didn’t require any back-and-forth or figuring things out.

Overall, a really positive first experience and a very easy service to use. I’d definitely use it again.

Planschange literally gave me the best birthday trip ever! 🌊✨
Tulum’s beaches were absolutely breathtaking, crystal-clear water, soft white sand, and the most peaceful, beautiful views. And the fact that I experienced all of this for such an unbelievable price made it even better. I’m definitely a returning customer and will always be checking out Planschange for amazing travel experiences at unbeatable prices.

The deals on this website are incredible! I saved £550 by booking a resale deal on Plans Change. The website was easy to use and check-in at the hotel was smooth. I will definitely be using this website again and be recommending it to others.

⭐️⭐️⭐️⭐️⭐️ Fantastic Support When a Hotel Refused My Transferred Booking

I recently bought a hotel booking for Hotel Kuu Kyoto through PlansChange, and when I arrived, the hotel refused to accept the transferred reservation—even though I had both the original booking confirmation and the official transfer from PlansChange. It was a really stressful moment after a long day of travelling.

I contacted PlansChange straight away, and a gentleman called James phoned me personally. He was incredibly kind, calm, and helpful, and immediately took ownership of the situation. He contacted the hotel directly and resolved everything quickly so I could check in without any further issues.

Thanks to their support, my stay ended up being pleasant and problem-free. Mistakes can happen with any service, but what truly matters is how a company responds — and PlansChange handled it perfectly.

Would absolutely use them again. 🙌

What a great team and great service. So happy we managed to recoup a good chunk of what we though was lost on our non-refundable room!

The website was easy to navigate and the booking process and customer service helpful and straightforward, making the whole experience excellent, as well as providing substantial savings in comparison to the other main sites. Will definitely use this again.

I discovered this while looking for a hotel to book and was surprised to find a resale platform where you can sell non-refundable hotel bookings — and it actually works!

Since I couldn’t make it to the hotel and was struggling financially after spending £1,000 on new tyres and other car repairs, I decided to give PlansChange a try. I managed to sell my room for half the price. That’s still much better than losing all my money, and it turned out to be really helpful for me.

Service was smooth, professional and courteous throughout the process.

Don’t trust this company, made a charge to my card without my authorisation for £10.80
I was then subjected to fraud with my card shortly after this transaction and whilst this was the only “new”rather than trusted sharing of card details, I’m very suspicious.

Exceptional customer service! Last minute family emergency meant I needed to change my plans but had booked a non refundable hotel, the team couldn’t have been more helpful

Great customer service. Quite literally my plans changed and the team were so helpful. Managed to get money back on my non-refundable hotel booking. Brilliant idea!

I’ve used this website a few times. The transaction process is seamless and the team are on hand to assist if needed. We’ve had some wonderful breaks through Planschange. Always my first “go to”. The offers are genuine and the change of name is done very efficiently. Thanks guys

Incredibly good prompt and friendly customer service
Easy to use site
Well done

Stumbled across this website after booking a room that was none refundable. The team were really quick at replying to my queries and helped me upload my hotel. I managed to sell my hotel and recoup some unexpected money which was great.
One thing I will just say is that there is a fee to list; which is applicable even if not sold however this didn’t stop me using the site.
It has also encouraged me to use this site from a buyer perspective. Thanks again Team!

Had a great experience - had booked a hotel for the wrong weekend & no refund option. Sold it for around 50% of the purchase price which was far better than nothing! Then booked an alternative hotel & saw the night before they were offering the same room for £40 less & with breakfast.

Had free cancellation on the original room until 6pm the night before - so rebooked and then simply pressed the cancel button on the first room - no issues, although I called the hotel to check the booking was all in order.

Sale proceeds arrive promptly within 48 hours after the checkout date - excellent service & will look to book further rooms in the future

Unbelievable deal, we used them and god an incredible discount last minute. I will use and recommend PlansChange to everyone I know.

We followed their advice and contacted the hotel just to make sure - I would recommend doing the same.

I listed a non refundable hotel deal and received my asking price. Customer service friendly and helpful. Highly recommend for buying and selling!

Had a hotel room that couldn't use following a change of plans. Sold the room on planschange.com very quickly and received payment for a room I couldn't cancel. Very pleased with the outcome as had anticipated I'd lost my money.
Any queries are quickly answered.

I would definitely recommend and would use this site again. I sold my hotel really easy. Also received great customer service from a lady called Sharon, when I needed help verifying my profile account online.

I was stuck in London due to a tube strike and i found Cheeckinstays online and they helped me find a hotel quickly and couldnt do enough even sent directions on how to get there, rang the hotel so a nice welcome awaited and in future will use this company again. Service fantastic.