Platypus Shoes Reviews 

NEVER BUY PLATYPUSSHOES, their costumer service is entirely AI that can't help you with anything. When I emailed their customer service I got an auto reply that they don't read emails so I should use the webform, after I wasted my time with the webform I got signed up to a bunch of their spam and all I got was a email saying that the webform will just give you an FAQ and I should EMAIL them instead (which again, that email isn't monitored).
Their live chatbot is just useless basic AI that will refuse to give you anything but FAQ answers.

I bought some Nike runners from Foot Locker Chadstone but the shoelaces are too short. This has meant the laces do not double knot and come undone at least 4 times a day. I cannot risk running in them. Shoe laces can cost $15. The Foot Locker Manager there was polite but even though I explained they were "unfit for purpose" she could not help me with replacement shoelaces or compensation to buy some elsewhere. She did refer me to Platypus in Chadstone. I went there and explained my predicament. The fiendly Platypus staff member looked behind the counter and gave me a free pair of longer laces she found that matched my new runners. These may have been second hand but in excellent condition. This was such a kind gesture and greatly appreciated. It has solved my problem. Thank you. Great customer service! Great PR! Will tell my family and friends.

Amazing customer service from one of the guys at the Queensgate platypus store. Very kind and fast with his servicing, this is the best type of customer service I’ve seen anywhere.

Disgusting. I found chewed gum inside of the paper that they put inside of the shoes. The outsides of the shoes were also scuffed, I do not recommend buying from here without seeing the product first.

What a great experience with Chelsea at the Parramatta Westfield location. I was really struggling to find what I needed and she was so helpful and gave the best service. You need more people like Chelsea on your team!

Made an online order but shoes arrived damaged and extremely scuffed. Parcel wasn’t even packaged properly as the shoe box had no lid. This will be my last order with them.

We were at Platypus Homebush DFO. Tamar greeted us with a lovely genuine smile. She asked if we needed help which we did. Tamar asked the right questions and gave us options. She had great product knowledge and nothing was a bother. It was an absolute pleasure to deal with her.

Both online and at the Surfers Paradise store. John was extremely helpful and went the extra mile. Will definitely be back. A++++

Shoes are fine but terrible customer service and if you have a problem, just accept the loss before you waste your time trying to get help from them.

I went in to the Elizabeth store Adelaide to return a pair of shoes. Jacob who served me was amazing and I ended up not getting a refund but spending more on a more expensive pair. Best customer service I've seen in a while
Well done Jacob

HELLISH EXPERIENCE! Received different size from what I ordered - twice in a row from different states! Order processes must be dismal for this to reoccur! Had to hound for my delivery fee to be refunded as was Platypus dispatch errors. Although I insisted I did not want a Gift Card as never want to reorder through them again in my life (!) they refused - inflexible & no conflict resolution within this company at all. I have now received my Gift Card & it is for a lower amount than what I paid for! Still waiting for this to be addressed 4 days later - no reply even! I myself am in customer service and I am astounded by the complete lack of competence or resolution. Awful time wasting experience! Very telling they ‘guide’ you to not rate or mention customer service in the review panel :(

Do not order online.
17 days later and still waiting on my order to arrive, been told on 4 different occasions ( by chat as no number to call) that it’s waiting at store to be dispatched. So what’s the real reason?

Awesome customer service

Was exited to receive my shoes, then i opened up the box only to find out that the shoes were obviously worn and dirty. Also I opened up the second box and those shoes were also dirty and clearly worn. This is not what customers want to pay for!! These guys suck.

After taking the payment for a pair of timberlands I got they email and say they don't have them in stock 🤬 like seriously get professional because as it stands you as a retailer are far from that! And to make it worse it seems this is an ongoing issue! Shocking! And why wasnt the option of getting sorted when stock was back in??? Because you are taking the money instantly? So it's only fair that the money be returned INSTANTLY! not 3 4 working days!! Yeah na thats the last time I will shop with this retailer, gross antics!

I am at a loss to explain what happened in regards to me writing a very positive review about PLatypus Shoes, that they asked me to do. The review was abot 3 sentences long, nothing alarming whatsoever, i simply stated that my shopping experience with them was, and always has been very good, however; they deemed this to be inappropriate? I will never leave them another positive review again, and i will ensure that everyone i know that buys from them will know about this. Such a shame????

Bought some shoes on sale (a really good discount) they were white and I normally wear black so I grabbed some socks to match.

They then cancelled the shoes and sent just the socks which made it a terrible deal with shipping, I went to their site to try and cancel the whole order before it shipped and their bot said they cant cancel orders (even though they just cancelled the bulk of my order), so I tried their contact form and never got a reply. The site says I can return them but thats no help when I'm getting charged for shipping either way, I can keep my now expensive socks or I can spend a bit less and get nothing.

Feels like I got scammed... put up a really well priced item to get some addons then cancel the discounted item and keep the normal priced sales. When cancelling partial orders its common practice to reach out and ask the customer about the remainder of the order or at the very least be contactable.

Platypus Albany. One of the staff was on their phone WHILE working and won’t acknowledge their customer. The staff was a woman with blue hair. We we’re making eye contact and she was trying to ACT BUSY on her PHONE while ‘WORKING’. The other staff was a man and he was the only one who acknowledged us and I appreciate him for that. Before everything happened, they were playfully throwing something at each other while customers were roaming around. The woman was very rude and should know how to act nicely especially when she applied for a job that faces customers in a daily basis. I would appreciate if you guys do something about this.

Bought shoes off website. Too small. That wasn’t the problem. The problem was the rude attitude of someone at the Riccarton store that told me he wasn’t going to check other stores when I rang for correct size because he was busy. He said ‘yes I can, but I’m not because I’m busy’. I contacted platypus through their website to give feedback and I never received a reply from them. Extremely disappointing service.