Plympton Car Centre Reviews 

WORST CAR TRADER EVER.

Bought a BMW Z4 for £4499.

Had to wait 3 days to collect it as it failed the MOT and the garage continued to order in wrong parts for the repair.

Collected the car to discover that the passenger window didn't work, drove straight back to the garage and booked the car in for a few days time.

The next day the EML was illuminated and a new fault developed where all the warning lights on the dash board lit up when you accelerate.

When I collected the car from the garage no repairs had been completed and I was told the garage would call me when the parts arrived.

2 weeks after that no one had been in contact and the car was still faulty. When I called to complain and request my money back I was lied to and told the trader has the right to repair, which they don't.

I spoke to trading standards and they told me that under the consumers right act 2015 you have 30 days to return the car for a full refund if it's not satisfactory -

Trading standards confirmed that they have broken the law and they have been reported, reference number 15351960.

Following online advice from the .gov websites and citizens advice I proceeded through the recommended process of written letters, mediations, ADR schemes and generally pleading. Today I started a small claims procedure and the amount in question is now £4,705.69 due to legal costs.

I'm very fortunate in my situation that I don't currently need the car so I'm able to complete this process, but for the normal average person if you bought a car from these guys and needed a refund it would almost be impossible for you to spare the time and money, and they know it. Other reviews on trustpilot confirm this, specifically mentioning that they do NOT honor the consumers rights act 2015.

This trader used to be called AJ Motors, you can still see a lot of bad reviews about them online, I guess they changed their name for a fresh start but it's the same people.

Below is the timeline as stated on my claim against the company

January 9th 2019 - Took the BMW Z4 for a test drive and paid £200 deposit.
January 12th 2019 - Collected the car. Passenger window not working, car booked into garage for repair.
January 15th 2019 - Car collected but no repairs completed, passenger window not working, EML light illuminated and multiple warning lights flash when accelerating. Told the garage is waiting for the parts.
January 29th - Contacted the trader to tell them I'm not happy with the car or the fact they have not repaired it and would like my money back.
January 31st - Car physically returned to Trader, written notice of
desire for refund delivered to Trader and signed.
February 13th - Complaint logged with consumer-ombudsman, however Trader is not part of their scheme.
February 16th - No reply to suggestion of paying half Mediation costs.
February 21st - Letter before action sent to Trader recorded delivery, 14 days to reply.
March 8th - No reply to letter, phone conversation with Adam, he tells me that Stuart (The boss) is 'going to stand his ground' - So we are still at a standoff.

To your reply -

It took you 3 weeks, written notice and the car being returned to you for you to finally complete the repairs.
The period from collection to 3 weeks after the car had multiple faults that you failed to repair, that's the point I decided to return the car you to, which I have a right. It doesn't matter if the engine had to be rebuilt or if you had to replace a spark plug, for 3 weeks I had a faulty car and I decided I wanted my money back.

Excellent customer service, very helpfull team,no "pushy" sales pitch. Very very happy with my new car & would definitely recommend Plympton Car Sales for great service & an excellent deal.

My Husband and I recently got our cars from here, and we couldnt fault the service we received. We wasnt bombarded,the minute we started looking around.The lads were very polite and helpful. It has a very relaxed atmosphere. If you're after a decent car,with affordable prices, then this is the place to come...
Highly recommend these guys!!🙂

Excellent service all road very polite salesmen all questioned answered very high standard

We have just been and bought our second car from Plympton Car Centre, and was dealt with by a young man called Tyler, his approach and handling of both the deals were truly professional and we would have no hesitation in recommending anyone to them to purchase a vehicle from them and would surely go back to them for any further purchases.

Francis and Jean Rundle

Very helpful and pleasant people very professional, excellent cars, great fare prices and deals.Help is on going and nothing is too much trouble for them.Will buy from them always from now on.

Disgraceful service. RUDE. Car problems. Overpriced. No care for the customer, just out to get money and leave you with problems. NEVER GO HERE! Save yourself trouble.

Excellent customer service and very nice bunch of guys this is my fourth veichel from them, so must be doing something right

amazing service! picked out a car and had it home the next day. quick, friendly, and reliable. would definitely recommend

I bought my Mondeo from Adam at PCC this weekend and I received a first class service, there was no hard sell and I was given the keys to go off on my own for a test drive. I highly recommend a visit to PCC for your next car, thanks Adam.

My old car headgasket was on its way out but I NEEDED a car to get to work and back and do my errands during the week, I got in touch with these guys feeling worried about not having enough money for a decent car. The guys were so helpful and talked me through a finance package that was really affordable, I got a really nice car, low mileage and affordable. They took my old car off me to send to a scrappage scheme on my behalf and I drove off in my new car. Great service, tailor made service to suit you, no pressure, no hard bargaining... Just professional and friendly. Great Car, great finance package and a 12 month warranty too. I would quite happily recommend these guys to anyone

After scrolling through the internet looking for a first car for my daughter I came across Plympton Car centre and enquired on a vehicle and from the minute I made the phone call I could tell they were a good delarship, Adam was very professional on the phone and booked me in to view the vehicle in question.

When I arrived at Plympton Car centre they was very busy but they took the time to greet me and my daughter as to were I asked for Adam but unfortunately he was with another customer so I dealt with Tyler! Who just like Adam was very professional and put myself and my daughter at ease as we were both nervous about buying a car as my husband usually deals with that kind of thing.

I really don’t understand how this dealership can get bad reviews about their customer service skills!

Thank you very much guys and we look forward to using you again in the future!

DO NOT GO HERE! How arrogant can one man be? I think he was the owner too! The way he and the staff treat potential buyers is disgraceful. How they are in business is a mystery .
STAY AWAY ! many more decent car dealers to choose

Great service from start to finish. Excellent garage. Will be back in the future.

I would thoroughly recommend PCC, the guys there are always so friendly and helpful and have really looked after myself and my daughter with our car purchases. I wouldn't go anywhere else.

I made the mistake of buying a car from them just before December 2018. On the road test, I detected a squeak on the clutch. One of the salesmen took it out and agreed with me, the other one actually handwrote on the sales invoice "squeak on clutch". They kept it for another day, so that their garage, Plympton MOT Centre could fix the problem. The next day, they said that it was all sorted, there wasn't a problem and it would wear off over time. It has carried on squeaking ever since and a local gearbox specialist test-drove it for me. They then wrote a detailed report of the problem, which I took back to Plympton Car Centre, booking in my car for the following week. I took my car to their garage (Plympton MOT Centre) on the appointed day and received a call a few hours later, informing me that there "was no fault" and there "was no squeak". A mechanic from the gearbox specialist (the one who had written the report) then went with me to Plympton MOT Centre to explain further, but no mechanic came to speak to us - the "boss" didn't even have the decency to leave his office, but rather, sent a gopher to relay messages. The gearbox mechanic pointed out that a bearing in the gearbox was faulty and that was affecting the clutch - the message from the "boss" was, "We're not budging." Every time they say they will get back to me, they never do. I have now had to go to Trading Standards, who in the first instance advised me to ask them for a copy of their complaints procedure. They have no complaints procedure.

By the way, don't bother trying to submit a negative, or low rated, review on their website, as they don't include those - that would be too honest: I did, it isn't on there.

In response to the reply below: You have - for a second time - deliberately ignored the report made by the gearbox specialist, Bradley. When he and I came to your office, you wouldn't even come out and speak to us face to face. Bradley offered to take you out in the car and show you the problem, but you refused. The squeak is a symptom of a bigger problem (an input bearing), which you are choosing to ignore and which will cause serious damage to the gearbox if left unfixed. Your answer to us was "Wait until it breaks." Well, I'm sorry, but expecting me to drive a faulty car "until it breaks" before you will do anything about it is unacceptable. The squeak is still present - it happened for Bradley, it happened for your salesman and it happens for me on a daily basis. As your actions have more than thrown doubt on your honesty, then I fail to believe that it didn't happen for you. Just like the professional report from a professional gearbox specialist, you chose to ignore it.

UPDATE: Trading Standards have been advising me on this matter, but so far, no response has been received from PCC. Soon, it will become urgent to get this problem fixed and PCC, but I will be able to include this cost as part of my claim, if PCC continue to ignore the issue.

UPDATE: After Plympton Car Centre actually offering to buy the car back from me (again by one of the staff, not the boss - even though his reply below this review said he would be happy to speak to me), rather than just fix a small problem (who does business like this??), the car was fixed by Devon Gearbox Centre Ltd, because they actually know about gearboxes. They invoiced Plympton Car Centre and they did actually pay up. So, all my thanks go to Devon Gearbox Centre Ltd for sorting this out and sticking to their guns, even when pressured to go along with what Stewart said (he rang them).

I had an absolutely excellent experience at Plympton. Really helpful staff, great car and no pressure at all during the viewing. Would definitely recommend!

Fantastic Customer service not forceful over sales and very understanding. Would defiantly recommend using them

I can honestly say that the staff at Plympton Car Centre are fantastic.
From the second I made contact over Facebook they were friendly, courteous and helpful.
We originally chose PCC because of their reputation and we traveled two hours to get there. We were not disappointed.
They made very effort to help us in our quest for finding the right car and they made the whole thing very easy. The after sales service is also impeccable.

I cant recommend them highly enough.