Superbly helpful and personable staff, who gave frank and open advice and helped us make decisions regarding our car chose. Trading in was made easy, along with hand over of cars and documentation... Toon meer
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From walking into Poole Audio and the staff appearance gives it a real air of professionalism. The staff are really helpful and knowledgeable. For us they made the experience of buying a car comforta... Toon meer
Bedrijf heeft geantwoord
From start to finish the service that Harry C gave us whilst purchasing my new Q2 was excellent. Audi made a genuine offer for my A3. No pushy sales tactics. Explained everything. Could not do enough... Toon meer
Bedrijf heeft geantwoord
Cavin Sewell was exceptionally efficient knowledgeable and did not pull the wool over one’s eyes. His manner was confident and assertive and one felt he was someone you could trust. No stone was untu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Poole Audi
Geschreven door het bedrijf
WELCOME TO POOLE AUDI
Contactgegevens
Old Wareham Road, BH12 4QN, Poole, Verenigd Koninkrijk
- 01202 775050
- marketing@pooleaudi.co.uk
- www.pooleaudi.co.uk
4,5
Uitstekend
518 reviews
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Great service from Hayley Keeping
Hayley Keeping dealt with the purchase of my A3. Everything was straightforward. Hayley was responsive and helpful at all stages. Overall I had a great experience and would buy from Poole again. Aftercare has also been good.
26 september 2024
Review zonder uitnodiging
Antwoord van Poole Audi
Hello Stephen,
Thank you for sharing your experience. We're thrilled that Hayley provided such responsive and helpful service, making your Audi A3 purchase a smooth one. It’s great to hear our aftercare has met your expectations as well. We look forward to welcoming you back to Poole Audi in the future!
Kind regards,
Eugenia- Poole Audi
Excellent service from Daniel Waddell…
Excellent service from Daniel Waddell which made the p/ex and new purchase easy
18 oktober 2024
Review zonder uitnodiging
Antwoord van Poole Audi
Hello Ted,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear you had excellent service with us here at Poole Audi and that Daniel was able to assist you with the part exchange of your vehicle. I will pass your kind words on to the team and we hope you are enjoying your new Audi.
Kind regards,
Emma - Poole Audi
Great experience and the car was nicely…
Great experience and the car was nicely presented as a gift wrapped present at the end. Nice touch, as was the bottle of wine too! Great work by the Audi salesman, Jordan Field. He was really knowledgable and very helpful. Thanks so much Jordan
21 oktober 2024
Review zonder uitnodiging
Antwoord van Poole Audi
Hello Phil,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear you had a great experience with us here at Poole Audi and that the handover of your new Audi was made special for you. I will pass your kind words on to Jordan and the rest of the team and we hope to welcome you back to us again in the future.
Kind regards,
Emma - Poole Audi
We is dealings like Hayley’s her is…
We is dealings like Hayley’s her is care is comfortable.
28 september 2024
Review zonder uitnodiging
Antwoord van Poole Audi
Hello Saves on Jon,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear you had a positive experience with us and that our team were able to help you. We have shared your feedback with the team. Please do not hesitate to contact us if we can assist you any further.
Kind regards,
Elysha - Poole Audi
Sam was good my only gripe was the…
Sam was good my only gripe was the cleanliness of the car and fuel level. I expected better from Audi.
7 september 2024
Review zonder uitnodiging
Antwoord van Poole Audi
Hello mynewaudi,
Thank you for taking the time to leave us a review and provide us with important feedback. We would be grateful for the opportunity to address your comments and discuss your feedback in more detail. As we don’t have your name or contact number, If you could please contact us at https://www.pooleaudi.co.uk/contact or on 01202 775050, that would be much appreciated.
Kind Regards,
Eugenia – Poole Audi
Great experience
fabulous smart dealership I've bought a few Audi's in the past great cars, I recently bought an A3 needed something suitable to my new needs. I worked with a salesman Claudio very knowledgeable and helpful listening to my requirements for my new car explained the extras and the cars available met my expectations and exceeded them. Service department is easy to arrange a service or MOT never had a problem. overall everyone is helpful and a great assest to the brand.
5 oktober 2024
Review zonder uitnodiging
Antwoord van Poole Audi
Hello Richard,
Thank you for your kind words. We're so pleased that Claudio was able to meet and exceed your expectations with your new Audi A3. It's great to hear that our service department has been reliable for your servicing and MOT needs as well. We appreciate your continued trust in Poole Audi and look forward to welcoming you back in the future!
Kind regards,
Eugenia - Poole Audi
Great service all round
Great service all round. Jordan Field was very helpful throughout the service. Polite, professional and answered any queries we had. I am so happy with the new car!
28 september 2024
Review zonder uitnodiging
Antwoord van Poole Audi
Hello Rachel,
Thank you for sharing your experience! We’re thrilled to hear you had such a positive experience, and it’s great to know Jordan Field provided helpful, polite, and professional service throughout. We're so glad you're happy with your new car, and we look forward to welcoming you back in the future!
Kind regards,
Eugenia - Poole Audi
The service we had from Ivan perfect
The service we had from Ivan
Had from Ivan at Poole was second to none he was perfect in all ways. He made my purchase satisfactory.
21 oktober 2024
Review zonder uitnodiging
Antwoord van Poole Audi
Dear Mr Skerman,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us here at Poole Audi and that Ivan provided you with great customer service. I will pass your kind words on to the team and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Poole Audi
Pleasant and helpful staff
All queries that I had after purchasing were dealt with in an efficient and pleasant manner
30 september 2024
Review zonder uitnodiging
Antwoord van Poole Audi
Hello Lesley,
Thank you for taking the time to leave us a 5-star review. It's great to hear you had a positive experience with us here at Poole Audi and that our team were on hand to assist you with your questions. I will be sure to pass your kind words on to the team and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Poole Audi
Recommend Poole Audi wholeheartedly
Recommend Poole Audi wholeheartedly. We had recently visited Audi Bath with the view of buying a Q5. Disastrous visit, they were totally awful and we walked away without purchasing.
Joe at Audi Poole, was informative, non pushy (which for us is definitely a no no for us) friendly and professional. Explained everything thoroughly, in a non rushed way. Very happy with our S3 and the part exchange involved. We will return at some point and hope Joe will be there, as we will definitely ask for his help and assistance again.
5 oktober 2024
Review zonder uitnodiging
Antwoord van Poole Audi
Hello Lynne,
Thank you for taking the time to leave us a 5-star review. It's great to hear you had a positive experience with us here at Poole Audi and that Joe was informative and friendly during your visit. We are delighted that he helped you find the perfect Audi S3 and guided you throughout the part exchange process. We really appreciate your kind words and recommendation and look forward to welcoming you back to us again in the future.
Kind regards,
Emma - Poole Audi
As a family we have bought all of our…
As a family we have bought all of our cars from Poole Audi for a number of years. The levels of service both pre and post sale are second to none. It has been our pleasure in recent years to deal with Sam Forrester who is such a joy to deal with. Straight, honest and always looking after our best interests. He NEVER lets us down. It’s worth the journey of 140 miles from our home in Milton Keynes. I know we’ll be back!
25 september 2024
Review zonder uitnodiging
Antwoord van Poole Audi
Hello Melvyn,
Thank you for leaving us a fantastic 5-star review. We are thrilled to hear that you have trusted us to be your Audi dealership for many years and that once again Sam was able to assist you and your family. It's wonderful to know that that Sam is honest and informative and is always there to support you throughout the purchase and handover of your vehicles. We really appreciate your kind words and loyalty, especially as you make a long journey to visit us. We look forward to welcoming you back to us again in the future!
Kind regards,
Emma - Poole Audi
Antwoord van Poole Audi
Hello Dan,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a great experience with us here at Poole Audi and that our team were able to look after you during your visit. We really appreciate your kind words and recommendation and we look forward to welcoming you back to us again in the future.
Kind regards,
Emma - Poole Audi
Superb service from Sam Forrester the…
Superb service from Sam Forrester the car salesman who was totally professional and helpful from ordering the car through to hand over. A wonderful experience to see the car in a special hand-over bay on pick up. Totally happy with the car and service so far.
28 september 2024
Review zonder uitnodiging
Antwoord van Poole Audi
Hello Paul,
We really appreciate you taking the time to leave us a review. Its great to hear you had a 5-star experience with us and that Sam was able to assist you throughout the purchase and handover of your new Audi. We are thrilled to hear the handover experience was a special one and that you are pleased with your new vehicle. I will pass your kind words on to Sam and the rest of the team and we hope to welcome you back to us again in the future.
Kind regards,
Emma - Poole Audi
Excellent service
Excellent service - through, polite, efficient etc. Wonderful car - Q4 e-tron 45. I will definitely go back when I need my next one!
30 september 2024
Review zonder uitnodiging
Antwoord van Poole Audi
Hello Peter,
Thank you for taking the time to leave us a great 5-star review. We are so pleased to hear you had excellent service with us and that our team were polite and efficient during your visit. It's great to know that we were able to help you find the perfect Audi Q4 e-tron and we look forward to welcoming you back to us again in the future.
Kind regards,
Emma - Poole Audi
Excellent Service
Despite a serious technical issue with a new car purchase . Poole Audi gave excellent service and resolved things. Special thanks to Laurent Reynolds and Jack Atkins
18 september 2024
Review zonder uitnodiging
Antwoord van Poole Audi
Hello Roy,
We really appreciate you taking the time to leave us a review. It's great to hear you had a 5-star experience with us and that our team were able to revolve the technical issue with your vehicle. I will pass your kind words on to Laurent, Jack and the rest of the team and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Poole Audi
Exceptional Service from Poole Audi and…
Exceptional Service from Poole Audi and Kyle Ohlsson.
I recently purchased a car from Poole Audi, and I couldn’t be happier with the experience. From the moment I walked in, the service was outstanding, and Kyle, who helped me through the entire process, made everything incredibly smooth.
Kyle was professional, friendly, and extremely knowledgeable. He took the time to understand what I was looking for and guided me toward the perfect car that I absolutely love. He made sure all my questions were answered and went above and beyond to make the buying process enjoyable and stress-free.
Even after the sale, Kyle remained attentive, ensuring that I had all the information I needed and promptly following up on any questions. His customer service is truly top-notch, and I’ve received so many compliments on the car thanks to his help.
I highly recommend Poole Audi and Kyle to anyone looking for a fantastic car-buying experience. You won’t be disappointed!
20 september 2024
Review zonder uitnodiging
Antwoord van Poole Audi
Hello Nicheala,
Thank you for taking the time to leave us a review. It's great to hear you had a 5-star experience with us here at Poole Audi and that Kyle provided you with exceptional customer service. We are so pleased that Kyle assisted you throughout the whole purchasing process and that he was able to help you find the perfect Audi. We really appreciate your kind words and recommendation and we hope you are enjoying your new vehicle.
Kind regards,
Emma - Poole Audi
Only had a slow puncture in my Q2 but…
Only had a slow puncture in my Q2 but phoned first thing in morning, bring car in ASAP and I was treated like royalty. Complimentary taxi home and back later that day to collect the car as I didn’t have a scheduled appointment or anyone to give me a lift. Coffee and biscuits in abundance. On collecting my car it had been valeted, a nail removed from offending tyre and only a repair needed - Total bill £25! A M A Z I N G service by the Poole Audi team thank you!
10 september 2024
Review zonder uitnodiging
Antwoord van Poole Audi
Good morning,
Thank you for taking the time to leave us a wonderful 5-star review. We're thrilled to hear that our service team took good care of both you and your Audi Q2 during your visit. It's great to know that the technicians successfully repaired the slow puncture, and we’re delighted that you were pleased with the condition of your vehicle upon return, as well as the final costs. I will pass your kind words on to the team and please do not hesitate to contact us if we can assist you in the future.
Kind regards,
Emma - Poole Audi
Great People to Deal With!
I recently purchased an approved used Q3 Sportback from Poole Audi. It was a great experience. There was no pressure to purchase. We were given the help and time to find the right car for us. We picked the car up and the car was presented in excellent condition; and we were treated as if we had picked up a brand new car. I have no hesitation in recommending Poole Audi to anyone who is considering their next car!
1 oktober 2024
Review zonder uitnodiging
Antwoord van Poole Audi
Hello Robo,
Thank you for leaving us a fantastic 5-star review. We are so pleased to hear you had a great experience with us whilst purchasing your Approved Used Audi Q3 Sportback and that our team were able to assist you throughout the process. We are delighted that your new car was presented in excellent condition and that our team made the handover experience special for you. We really appreciate your kind feedback and recommendation and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Poole Audi
5 Star Service from Poole Audi
Having purchased a used car from Poole Audi before I had no hesitation in returning, and received a five star service delivered by Laura Pennington from the initial enquiry through to the handover & subsequent follow up. Laura’s professional friendly approach together with her attention to detail and excellent customer service skills, made the whole process of purchasing my approved used Audi an absolute pleasure.
30 september 2024
Review zonder uitnodiging
Antwoord van Poole Audi
Hello Tim,
Thank you for taking the time to share your feedback with us. We are thrilled to hear you had a positive experience with us here at Poole Audi and that Laura was able to provide 5-star service. It's great to hear she was able to assist you throughout the whole process and that you found the purchase an absolute pleasure. We really appreciate your kind words and loyalty and look forward to welcoming you back to us again in the future.
Kind regards,
Emma - Poole Audi
What a great team you have at Poole…
What a great team you have at Poole Audi.
From are initial meet with Jordan on to Ivan who closed the deal and Sam the manager who sorted out the wrinkles and through in a sweetener. The front of house that we did not get there names were very welcoming with tea's and coffee. Thanks guys we will be back.
6 september 2024
Review zonder uitnodiging
Antwoord van Poole Audi
Hello Mervyn,
Thank you for taking the time to leave us a fantastic review. It's great to hear you had a 5-star experience with us and that our team were able to make you feel welcome and assist you during your visit. I will pass your kind words on to Jordan, Ivan and Sam and we look forward to welcoming you back to us again in the future.
Kind regards,
Emma - Poole Audi
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