Superbly helpful and personable staff, who gave frank and open advice and helped us make decisions regarding our car chose. Trading in was made easy, along with hand over of cars and documentation... Toon meer
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From walking into Poole Audio and the staff appearance gives it a real air of professionalism. The staff are really helpful and knowledgeable. For us they made the experience of buying a car comforta... Toon meer
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From start to finish the service that Harry C gave us whilst purchasing my new Q2 was excellent. Audi made a genuine offer for my A3. No pushy sales tactics. Explained everything. Could not do enough... Toon meer
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Cavin Sewell was exceptionally efficient knowledgeable and did not pull the wool over one’s eyes. His manner was confident and assertive and one felt he was someone you could trust. No stone was untu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Poole Audi
Geschreven door het bedrijf
WELCOME TO POOLE AUDI
Contactgegevens
Old Wareham Road, BH12 4QN, Poole, Verenigd Koninkrijk
- 01202 775050
- marketing@pooleaudi.co.uk
- www.pooleaudi.co.uk
4,5
Uitstekend
518 reviews
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Whether I ring Audi to book an…
Whether I ring Audi to book an appointment for my car to have MOT, Service etc the attitude of the staff is excellent and always helpful.
My Audi Q2 is ageing now but I love it and I drive hundreds of miles each week and it’s always been so reliable.
Whatever The Staff are taught at Audi please keep it up- p.s. you could give my GP surgery some tips 😄
16 mei 2025
Review zonder uitnodiging
Antwoord van Poole Audi
Hello Tina,
Thank you for your 5-star review and wonderful feedback. We are pleased to hear that our team consistently provides excellent and helpful service whenever you contact us. It’s great to know your Audi Q2 has been so reliable, especially given the miles you cover each week.
I’ll be sure to pass on your kind words to the team and we look forward to welcoming you back to us again in the future.
Kind regards,
Emma – Poole Audi
Recommend Poole Audi over other dealerships in the south.
I always use Poole Audi even though they are outside my area. I have much more faith in their technicians than my local dealership. A lovely showroom and client area with great customer service.
7 april 2025
Review zonder uitnodiging
Antwoord van Poole Audi
Hello Sonia,
Thank you for your kind words and for continuing to choose Poole Audi.
We are delighted to hear that you feel we are worth the extra journey and that our team are always ready to assist you. It’s great to know you have confidence in our technicians and that you have enjoyed the showroom and customer service.
We really appreciate your loyalty and kind feedback and look forward to welcoming you back to Poole Audi again in the future.
Kind regards,
Emma – Poole Audi
Highly Delighted
The Audi brand sells itself but without an excellent back up dealership, it would fall flat.
I am not made of money and am not particularly easy to please but I am on my third car from Poole Audi. To those that know me, that is indeed an accolade for Poole Audi. All aspects of owning a vehicle supplied by Poole Audi is Excellent, from the front of house Ladies to Sales personnel (all grades) and After Sales/Service personnel, all are very genuinely superb.
The advert is correct - "Look No Further"
16 mei 2025
Review zonder uitnodiging
Antwoord van Poole Audi
Hello Paul,
Thank you for taking the time to share your feedback. It means a great deal to us that you have chosen Poole Audi for your last three vehicles and continue to enjoy a first-class experience.
We are delighted to hear that our teams across all departments have left a positive impression. Your kind words are truly appreciated, and we look forward to continuing to deliver the high level of service you have come to expect.
If there is anything more we can do to support you, please do not hesitate to get in touch.
Kind regards,
Emma - Poole Audi
Extremely happy Audi owner
Bought my first Audi from Poole Audi and have had excellent customer service with every visit - without fail.
The staff are friendly and helpful, and those staff assigned to you/your car for a particular visit - service, MoT, etc., - are absolutely wonderful, and keep you informed all the time your car is with them.
16 mei 2025
Review zonder uitnodiging
Antwoord van Poole Audi
Hello Barbara,
Thank you for your kind words. We are thrilled to hear you had a 5-star experience with us.
It's wonderful to know that our team consistently provides you with first-class service, keeping you informed every step of the way. We are especially pleased that you found our team friendly and helpful.
We really appreciate your support and look forward to welcoming you back again soon.
Kind regards,
Emma – Poole Audi
Great Reception and Service team
Great Reception and Service team. Nothing was too much trouble.
Best Audi Dealership in the south
25 april 2025
Review zonder uitnodiging
Antwoord van Poole Audi
Hi Adam,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had great service with us at Poole Audi and that our team were able to assist you during your visit. We really appreciate your kind words and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Poole Audi
Audi A1 first car purchase
The sales person Laura Pennington was outstanding in communicating and being helpful with any requests I had.
I have bought a few cars remotely and this was by far the best experience I have had, the handover was faultless and Laura went the extra mile to make my daughters first car purchase special.
26 april 2025
Review zonder uitnodiging
Antwoord van Poole Audi
Hello John,
Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that Laura provided outstanding service and made the process smooth and enjoyable for you.
It's especially heart-warming to know that she went the extra mile to make your daughter’s first car purchase a special occasion. We are thrilled that this was your best remote car-buying experience yet, and I will be sure to pass your lovely feedback on to Laura and the team.
We hope your daughter is enjoying her new Audi A1 and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma – Poole Audi
Very good and helpful salesman.
18 april 2025
Review zonder uitnodiging
Antwoord van Poole Audi
Hello Michael,
Thank you for leaving us a great review. We are so pleased to hear you had a positive experience with us and that our team were helpful during your visit. We really appreciate your kind feedback and please let us know if there is anything we can do to make your experience a 5-star one.
Kind regards,
Emma - Poole Audi
Great experience with Poole Audi…
Had my 1st service with Poole Audi great experience, Staff were super helpful got the job done and delivered my car like new.
Many thanks for making things so easy x
1 maart 2025
Review zonder uitnodiging
Antwoord van Poole Audi
Hello Deborah,
We really appreciate you taking the time to leave us your kind words and feedback. It's great to hear that you had such a positive experience with us at Poole Audi during your vehicle’s first service.
It’s wonderful to know our team was helpful, and efficient in completing the work on your car. We really appreciate your support and look forward to welcoming you back to us again in the future.
Kind regards,
Emma - Poole Audi
Faultless service from Tim at Audi Poole
Audi Poole couldn't have done anything more to have made buying a car as easy as possible. Faultless service standards, from everyone in the Poole Showroom, especially by Tim, and also the Yeovil Showroom too. Start to finish, the standard is exactly as you would expect and hope for from Audi, resulting in a car that far exceeds my expectations.
12 april 2025
Review zonder uitnodiging
Antwoord van Poole Audi
Dear M Gwilliam,
Thank you for your kind words and wonderful feedback.
We are delighted to hear that your experience with us at Poole Audi was faultless from start to finish. Tim and the entire team will be thrilled to know they helped make your car-buying journey smooth and enjoyable. It’s always our goal to deliver the premium service that reflects the Audi standard, and knowing your new car has exceeded your expectations really means a lot to us.
We hope you are enjoying your new Audi and look forward to welcoming you back to us again in the future.
Kind regards,
Emma – Poole Audi
Poole Audi - Top Class Team and Fantastic Service
Fantastic experience buying an Audi with Poole Audi, very efficient and every aspect of the sale and car prep and hand over was taken care of and completed meticulously within a very tight schedule that I had requested. Poole Audi have a fantastic team, top class customer service, competitive rates and Luke Stacey and the whole team went the extra mile in the sale, fantastic!
Can only recommend and will definitely be back.
28 maart 2025
Review zonder uitnodiging
Antwoord van Poole Audi
Hello P MC,
Thank you for taking the time to leave us a fantastic 5-star review. We are delighted to hear you had a first-class experience with us at Poole Audi and that our team were efficient and helpful throughout the purchase and handover of your new Audi. It's wonderful to know every aspect was taken care of and that we had your new vehicle ready for you in a timely manner. We really appreciate your kind words and recommendation and look forward to welcoming you back to us again in the future.
Kind regards,
Emma - Poole Audi
A3 purchase
Purchased A3 saloon late March/early April. Every aspect went like clockwork thanks to Matthew and Sam.
Couldn't be more delighted.
2 april 2025
Review zonder uitnodiging
Antwoord van Poole Audi
Hello Terry,
Thank you for taking the time to leave us a fantastic 5-star review. We are thrilled to hear you had a positive experience with us whilst purchasing your new Audi A3 Saloon and that Matthew and Sam made sure the process was seamless for you. I will pass your kind words on to the team and we hope you are enjoying your new Audi.
Kind regards,
Emma - Poole Audi
10/10 experience!
10/10 experience within the Sales and Aftersales department, as always.
23 april 2025
Review zonder uitnodiging
Antwoord van Poole Audi
Hi Elysha,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear you had a positive experience with our Sales and Aftersales department and we look forward to welcoming you back to us again soon.
Kind regards,
Emma - Poole Audi
Purchased a Q5 Sportback recently from…
Purchased a Q5 Sportback recently from Audi Poole great customer service the car was well presented and the whole experience was enjoyable.
1 maart 2025
Review zonder uitnodiging
Antwoord van Poole Audi
Dear Mr Roger Upward,
Thank you for taking the time to leave us a 5-star review. We are so pleased to hear that your experience purchasing your Audi Q5 Sportback was enjoyable. It’s great to know the car was well-presented and that our customer service met your expectations.
I will pass your kind words on to the whole team and we hope you are enjoying your new Audi. Please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma – Poole Audi
Audi in Poole is our local dealer ..our…
Audi in Poole is our local dealer ..our service was carried out professionally from start to finish. Emma was efficient and knowledgeable of our needs ..the invoice was explained and car was clean and a pleasure to drive. The coffee is good too, would recommend to friends and family
3 maart 2025
Review zonder uitnodiging
Antwoord van Poole Audi
Hello Janet,
Thank you for taking the time to leave us a 5-star review. We are really pleased to hear that your recent service experience at Poole Audi was smooth and professional from start to finish. Emma will be delighted to know she made such a positive impression and was able to support you with her knowledge throughout.
It’s great to hear your car was returned to you spotless and we are glad you enjoyed the coffee too. We really appreciate your recommendation and look forward to welcoming you back to us again soon.
Kind regards,
Emma – Poole Audi
I couldn’t have asked for a better experience!
I couldn’t have asked for a better experience! As i went into Audi, I spoke to Cameron and he helped me the whole way through. I found my dream car whilst Cameron helped speak me through everything and was very polite and helpful! The reveal was better than i imagined and he answered any questions i had and was always quick to respond over email too. Everything went through fast and simple as well as additional pieces i wanted for the car. Beyond happy i went with Audi!
29 maart 2025
Review zonder uitnodiging
Antwoord van Poole Audi
Hello Daisy,
Thank you for your fantastic review. We are absolutely thrilled to hear that your experience with Poole Audi and Cameron was everything you hoped for and more. Finding your dream car should feel special, and we are so glad that the whole process exceeded your expectations.
I will pass your kind words on to Cameron and the rest of the team and we hope you are enjoying your new Audi.
Kind regards,
Emma – Poole Audi
I have always bought Audi for as long…
I have always bought Audi for as long as I can remember - first the A3 then the TT Roadster and now, since I am getting older and finding it harder to get in and out of the TT, a Q3. Kyle was brilliant, not pushy and guided me through the process, helped identify the right car for me, helped me transfer my private plate and also was understanding and really supportive given I really didn’t want to give up my TT, which was simply a joy to drive. Everyone is always so kind and helpful and I would thoroughly recommend Poole Audi (and Kyle) to anyone. You can’t ask for better
4 april 2025
Review zonder uitnodiging
Antwoord van Poole Audi
Hello Mrs Brand,
Thank you so much for your kind review. It means a lot to us that you've chosen Audi time and time again and we completely understand how hard it must have been to part with your beloved Audi TT. We are so pleased Kyle was able to support you throughout the process and helped you find the perfect Audi Q3.
It’s always our goal to make the experience as smooth and personal as possible, and it’s wonderful to hear the whole team made a positive impression.
Thank you for your continued loyalty and recommendation and we hope you are enjoying your new Audi Q3.
Kind regards,
Emma – Poole Audi
Audi Q6 electric and Q2
Audi Q6 electric and Q2
I purchased an Audi Q6 as my first electric vehicle and dealt with Sam who went above and beyond to answer all my queries. Ended up purchasing a Q2 for my wife at the same time and we are delighted with both vehicles. I would not hesitate to recommend both Sam and Poole Audi for anyone purchasing a vehicle.
1 april 2025
Review zonder uitnodiging
Antwoord van Poole Audi
Hello David,
Thank you for your kind review. We are thrilled to hear that your first electric vehicle experience with the Audi Q6 has been such a positive one, and even more so that you chose to take home an Audi Q2 for your wife at the same time.
Sam will be delighted to know he was able to support you throughout the process and make everything smooth and informative. We really appreciate your recommendation and wish you both many enjoyable journeys ahead in your new vehicles.
Kind regards,
Emma – Poole Audi
Having been let down by an independent…
Having been let down by an independent dealership I was so pleased that the team at Poole Audi sorted the problem out, professionally and saved me considerable money. You get a service that is polite, timely and professional . Highly recommend the servicing team who went out of their way .
18 maart 2025
Review zonder uitnodiging
Antwoord van Poole Audi
Hello Graeme,
Thank you for taking the time to leave us a review. It's great to hear you had a 5-star experience with us at Poole Audi and that our Aftersales team were able to assist you.
We really appreciate your kind words and recommendation and hope to welcome you back to us again in the future.
Kind regards,
Emma - Poole Audi
Tim sold me an Audi A3 Sline
Tim sold me an Audi A3 Sline. Made me feel relaxed and not pushed into purchasing anything. Listened well and answered all my questions honestly.
Amazing experience and professional!
So happy with my car! What an amazing experience collecting a brand new car and the set up before driving it out of the show room.
Highly recommend Audi Poole
25 maart 2025
Review zonder uitnodiging
Antwoord van Poole Audi
Hello Gemma,
Thank you so much for your lovely review. We are thrilled to hear you had such a positive and relaxed experience with Tim and that he was able to make the purchasing process of your new Audi A3 S line a memorable one. It’s always special collecting a brand-new car, and we are so glad the handover added to the excitement of the day.
We really appreciate your kind words and recommendation and please do not hesitate to contact us if we can assist you any further.
Kind regards,
Emma – Poole Audi
Outstanding Experience
¹I had an outstanding experience at Poole Audi.
My experience of purchasing my new car was the best service I have received from any car dealership over the last 25 years
There was none of the usual main dealer "˜negotiating theatrics' and no pressure to add extras to the sale. From first being greeted by Laura, test driving the car and to the handover of the car the whole process was very pleasurable, a feat not often achieved by main dealerships! There were a few mishaps with the new Audi System and processes but it was just part of "bedding in" a new system. Laura and Hayley were courteous, polite and professional at all times. On the handover my Q6 and the MyAudi app were setup and configured. I was also shown through all the screens and functionality of the MMI.
31 maart 2025
Review zonder uitnodiging
Antwoord van Poole Audi
Hello John,
Thank you for your fantastic review. We are delighted to hear that your purchasing process at Poole Audi stood out as the best experience you've had in over 25 years. It’s great to know it was smooth and stress-free and that Laura and Hayley made a positive impression throughout.
We appreciate your patience with the new Audi systems as everything settles in, and we are pleased to know the handover of your new Audi Q6 and setup of the MyAudi app were handled thoroughly.
We wish you all the best with your new Audi Q6 and hope to welcome you back to us again in the future.
Kind regards,
Emma – Poole Audi
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