Superbly helpful and personable staff, who gave frank and open advice and helped us make decisions regarding our car chose. Trading in was made easy, along with hand over of cars and documentation... Toon meer
Bedrijf heeft geantwoord
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From walking into Poole Audio and the staff appearance gives it a real air of professionalism. The staff are really helpful and knowledgeable. For us they made the experience of buying a car comforta... Toon meer
Bedrijf heeft geantwoord
From start to finish the service that Harry C gave us whilst purchasing my new Q2 was excellent. Audi made a genuine offer for my A3. No pushy sales tactics. Explained everything. Could not do enough... Toon meer
Bedrijf heeft geantwoord
Cavin Sewell was exceptionally efficient knowledgeable and did not pull the wool over one’s eyes. His manner was confident and assertive and one felt he was someone you could trust. No stone was untu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Poole Audi
Geschreven door het bedrijf
WELCOME TO POOLE AUDI
Contactgegevens
Old Wareham Road, BH12 4QN, Poole, Verenigd Koninkrijk
- 01202 775050
- marketing@pooleaudi.co.uk
- www.pooleaudi.co.uk
4,5
Uitstekend
518 reviews
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A really good buying experience
A really good buying experience. Always apprehensive making a purchase without seeing the vehicle first but Laura could not have been more helpful or accommodating. Would highly recommend.
7 februari 2025
Review zonder uitnodiging
Antwoord van Poole Audi
Hello Halls,
Thank you for leaving us a 5-star review. We are thrilled to hear you had a positive experience with us at Poole Audi and that Laura was able to help you throughout the purchasing process of your new vehicle. We really appreciate your kind words and recommendation and hope you are enjoying your new Audi.
Kind regards,
Emma - Poole Audi
My Audi service experience
I recently took my beloved Audi A4 for her annual service at Poole Audi. Despite extensive roadworks in the area, delaying me and other Customers, the staff were coping well with the queue of vehicles forming in the Service Reception area. I was provided with a new A5 courtesy car which clocked up it's first 1000 miles as I left Poole, and enjoyed a welcome latte while waiting for the A5's keys. I had already provided additional items to be checked/replaced including new wiper blades and replacing the battery in my spare keys and this was checked with me before I left.
During the day I received a WhatsApp message that my vehicle was ready for collection, together with a video detailing the work and checks undertaken. On my return at the end of the day, and while enjoying another latte, I had to apologise for forgetting to leave my spare vehicle keys. They were swiftly taken away and the battery replaced.
Everyone I dealt with, before and during my visit, was courteous and efficient. This is not my nearest dealership but well worth the 50+ mile journey for the quality of service received.
31 januari 2025
Review zonder uitnodiging
Antwoord van Poole Audi
Hello Lesley,
Thank you for your kind words and for taking the time to share your experience at Poole Audi. We are delighted to hear that, despite the roadworks, our team was able to provide you with a smooth and efficient service. It’s great to know you enjoyed the new Audi A5 courtesy car and our complimentary lattes.
We truly appreciate your loyalty and feedback. It’s wonderful to know that your 50+ mile journey was worthwhile, and we look forward to welcoming you back again soon.
Kind regards,
Emma – Poole Audi
Service second to none
We didn't expect to be able to get the car we wanted so quickly, and even though we ended up buying a used car, the service was absolutely amazing. When there was a problem with my car I was part exchanging, they resolved the issue immediately, even though it was my own oversight. Hayley has been especially helpful, reassuring and a great pleasure to deal with throughout. I couldn't have imagined a better experience!!! Thank you.
17 januari 2025
Review zonder uitnodiging
Antwoord van Poole Audi
Hello Vanessa,
Thank you for taking the time to leave us a review. It's wonderful to hear you had a 5-star experience with us and that Hayley and the rest of the team were able to help you throughout the part exchange process of your vehicle. It's great to know we were able to find you the perfect Audi within a timely manner. I will pass your kind comments on to the team and please do not hesitate to contact us if you require any further assistance.
Kind regards,
Emma - Poole Audi
A real pleasure to be met by Luke…
A real pleasure to be met by Luke Stacey who treated myself and my good lady with great respect and gave us a full whole hearted and truthful run through the options at our disposal. We were very much impressed with his knowledge of the vehicles and passed on his own personal experiences to make our decision a lot easier. The experience was amazing, from making initial contact to receiving our beautiful new car.
Thank you !
1 februari 2025
Review zonder uitnodiging
Antwoord van Poole Audi
Hello Terry,
Thank you for taking the time to leave us a review. We are so pleased to hear you had a 5-star visit to us and that Luke was able to help you find the perfect Audi. It's great that he was able to discuss your options with you and was knowledgeable throughout the whole process. I will pass your kind words on to the whole team and we hope you are enjoying your new Audi.
Kind regards,
Emma - Poole Audi
Excellent service
Tim did a fantastic job from start to finish. He listened to what I wanted and provided it
28 januari 2025
Review zonder uitnodiging
Antwoord van Poole Audi
Dear Mr Smith,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear you had a fantastic experience with us and that Tim was able to assist you during your visit. I will pass your kind words on to the team and we hope to welcome you back to us again in the future.
Kind regards,
Emma - Poole Audi
Absolutely amazing
Absolutely amazing! What can I say Poole Audi never fail to impress, whether it’s buying a new car to having your car serviced. They always make sure you have the best experience. I have bought 3 cars from Poole Audi and have never once been disappointed.
19 februari 2025
Review zonder uitnodiging
Antwoord van Poole Audi
Hello Lily,
Thank you for taking the time to leave us a 5-star review. We are so pleased to hear you have always had an amazing experience with us here at Poole Audi and that our team have been able to help you find the perfect Audi on several occasions. We really appreciate your loyalty and look forward to welcoming you back to us again in the future.
Kind regards,
Emma - Poole Audi
Great service
Great service - communication is very thorough. Simple things like car pick up make all the difference
Excellent follow up service also
Thanks
2 januari 2025
Review zonder uitnodiging
Antwoord van Poole Audi
Hello Patrick,
Thank you for taking the time to leave us a 5-star review. Its great to hear you had positive service with us here at Poole Audi and that our teams communication was thorough. We really appreciate your kind feedback and hope to welcome you back to us again in the future.
Kind regards,
Emma - Poole Audi
Thank you so much!!
Thank you, I had such a wonderful experience when buying my Audi.
I was a little uncertain at buying a new car as I have been so used to the Mini I had, had for 15 years. However, the whole team were extremely welcoming, very patient and couldn’t do enough to support me through the process. I am extremely grateful, particularly to Dan for the time he spent with me and for explaining & answering all of my questions no matter how small / silly they seemed. Thank you!
31 januari 2025
Review zonder uitnodiging
Antwoord van Poole Audi
Hello J Matthews,
Thank you for taking the time to leave us a review and for your kind words. It's wonderful to hear you had a 5-star experience with us and that our team were welcoming and patient during your visit. We are so pleased to know that Dan was able to help you find the perfect new Audi and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Poole Audi
Thank You Laura
Laura was nothing short of incredible throughout the process of buying my Audi Q3 Sportback. After I found my car online, Laura was able to source my Q3 from another Audi branch quickly and efficiently. Laura had it in preparation imminently and ready for collection within a week! Her manor and professionalism is a credit to Poole Audi and I hope that I am seen by Laura in the future!
24 januari 2025
Review zonder uitnodiging
Antwoord van Poole Audi
Hello Shannon,
Thank you for taking the time to leave a review. We are thrilled to hear you had a 5-star experience with us and that Laura was able to help you find the perfect Audi Q3 Sportback. It’s fantastic to know that she ensured your new vehicle was ready promptly, allowing you to collect it within a week. I will pass your kind words on to the team and we hope you are enjoying your new Audi.
Kind regards,
Emma - Poole Audi
Antwoord van Poole Audi
Hello Martin,
We really appreciate you taking the time to leave us a review. It's fantastic to hear you had a 5-star experience with us and that our team were helpful and professional. I will pass your kind words on to the team and we hope to welcome you back to us again in the future.
Kind regards,
Emma - Poole Audi
Really happy
Really happy, amazing customer service from front of desk staff always helpful. They have been very responsive to my queries and they have been able to provide me with a good experience for buying my Audi. Would definitely recommend to anyone.
21 januari 2025
Review zonder uitnodiging
Antwoord van Poole Audi
Hello Holly,
Thank you for taking the time to leave us a 5-star review and for your kind recommendation. We are thrilled to hear you had fantastic customer service with our team here at Poole Audi and that we were able to help you find the perfect new Audi. Please do not hesitate to contact us if we can assist you any further.
Kind regards,
Emma - Poole Audi
Quick to respond with my queries
Quick to respond with my queries
18 januari 2025
Review zonder uitnodiging
Antwoord van Poole Audi
Hello Neil,
Thank you for taking the time to leave us a review. We are thrilled to hear you had a 5-star experience with Poole Audi and that our team were able to respond to your queries in a timely manner. We really appreciate your kind words and hope to welcome you back to us again in the future.
Kind regards,
Emma - Poole Audi
Very attentive and professional
Very attentive and professional. Established my needs despite them being slightly uncertain. Compromised where necessary and were not at all pushy.
16 januari 2025
Review zonder uitnodiging
Antwoord van Poole Audi
Hello Mark,
Thank you for taking the time to leave us a review. It's great to hear you had a 5-star experience with us here at Poole Audi and that our team were attentive and professional during your visit. I will pass your kind words on to the team and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Poole Audi
Had a problem with screens going blank…
Had a problem with screens going blank . Called at 9.30pm all sorted by 11am. Many thanks to Mr |Field. He was amazing. Sorted out my problem same day in 1 hr. Amazing Customer Service. Nothing is too much trouble. Also thanks to the reception team.
16 januari 2025
Review zonder uitnodiging
Antwoord van Poole Audi
Hello Fiona,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear that Jordan was able to assist you with your Audi and resolved the issue in a timely manner. I will pass your kind words on to the whole team here at Poole Audi and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Poole Audi
Superior Customer Service
I had a superb experience with Poole Audi, I dealt with Jordan who headed up used car sales and then Daniel Worsdell who we had the majority of dealings with. Both were absolutely fantastic at their job roles. Jordan found us the perfect car when we didnt think we would be able to have that particular upgraded version. Daniel was so knowledgeable and patient and friendly. Aftercare has been top notch. by far the best dealership I have been to and will return for our next car!
21 november 2024
Review zonder uitnodiging
Antwoord van Poole Audi
Hello Natalia,
Thank you for sharing your wonderful experience with us here at Poole Audi. It’s fantastic to hear that Jordan and Daniel provided such exceptional service, from helping you find the perfect car to offering great aftercare. I will pass your kind words on to the whole team and we look forward to welcoming you back when it's time for your next car.
Kind regards,
Emma – Poole Audi
Excellent customer service
I booked my A4 in for an MOT the week before Christmas. While the car was at Poole Audi I had an accident at home and fractured my arm . As I was unable to collect the car at the scheduled time , I called the team there and asked if they could deliver the car to me the next day . The response I received was wonderful, customer focused and extremely helpful , nothing was too much trouble for them .
I have been taking my car to Poole Audi for nearly 5 years now , I have always been received by efficient, professional and helpful staff , it’s always been a good experience and I come away feeling like a valued customer. Well done
18 december 2024
Review zonder uitnodiging
Antwoord van Poole Audi
Hello Martin,
Thank you for your kind words and for sharing your experience with us. We are very sorry to hear about your accident and hope you are recovering well. We are so glad we could help make things a little easier for you during this time. We always aim to provide exceptional service, and we are thrilled to hear that you've had consistently positive experiences with our team over the years. We really appreciate your kind words and loyalty and hope to welcome you back to us again in the future.
Kind regards,
Emma – Poole Audi
Purchased a 73 Plate Audi A4 from Poole…
Purchased a 73 Plate Audi A4 from Poole Audi. Happy with the car. I dealt with Laurent Reynolds on sales negotiations and Sam Forrester when taking delivery. Everything went really smoothly and I am happy with the after care service.
4 januari 2025
Review zonder uitnodiging
Antwoord van Poole Audi
Dear Mr Nazir Rumani,
Thank you for taking the time to leave us a review. It's great to hear you had a 5-star experience with us and that Laurent and Sam were able to assist you throughout the purchase and handover of your new vehicle. We are so pleased the whole process with us here at Poole Audi was smooth for you and we hope you are enjoying your new Audi.
Kind regards,
Emma - Poole Audi
Excellent service
Excellent service. Fantastic attention to detail and very good after care.
24 december 2024
Review zonder uitnodiging
Antwoord van Poole Audi
Hello Rob,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had excellent service with us and that our team were able to look after you during your visit. I will pass on your kind words and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Poole Audi
Easy and Friendly experience finding…
Easy and Friendly experience finding and upgrading my car. Took the time to explain things and support throughout the process and genuinely pleased and generous on collection. Customer Service first class thank you
17 december 2024
Review zonder uitnodiging
Antwoord van Poole Audi
Hello Jan,
Thank you for leaving us a 5-star review. We are so pleased to hear you had an easy and friendly experience whilst upgrading your vehicle. It's great that our team were able to provide you with first class customer service and support you throughout the whole process. I will pass your kind comments on to the team and we hope you are enjoying your new Audi.
Kind regards,
Emma - Poole Audi
NOT ALLOWED TO BUY A CAR FROM POOLE AUDI
Being mature enough not to hold a grudge against Poole Audi, I saw a car there and paid a deposit. The salesperson Laurent Reynolds did his best to enable me to buy the car, not aware of my past history with them until I mentioned it, just before I was about to pay the balance and collect the car.
When he called, I was told that I was persona non grata there, and they were not to sell me a car. I made the choice of asking for my cash back and sadly cancelling the sale. It shows that Poole Audi had instructions not to sell me a car again because I gave them, and rightly so, a one star rating. This rating does not reflect on the efforts of Laurent Reynolds who was great to deal with. Unfortunately the company are not, however, they can put things right by allowing me to buy the car if Mr Elms sanctions it. All it takes is a call/text/email and I can pay in full, cash. No hard feelings and my review will reflect this when/if I hear from them.
Update 8pm 7 Jan: Nothing heard from Poole Audi and they have sold the car since this review. Disappointed but not surprised as they never wanted to sell to me.
31 december 2024
Review zonder uitnodiging
Antwoord van Poole Audi
Dear Firkindolloper,
Thank you for taking the time to share your feedback with us. We are very sorry to hear you have not had the experience you deserve at Poole Audi. A Sales Manager will investigate this for you immediately and contact you shortly.
Please accept our apologies and thank you once again for your valuable feedback.
Kind regards
Emma – Poole Audi
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