Pools Surplus Stores Reviews 

Sole hanging off!! Straight in the bin!! Show signs of wear?? I accept. Sole hanging off bit shit to be honest after buying from them previously

Prompt delivery and just as I expected

Very easy to navigate Web site, helpful staff great prices. Good arrived very quickly in fantastic condition. Will definitely be buying from them again.

Excellent service and great products at reasonable prices.

The staff are friendly and polite. Very helpful. Nothing was a bother to them. I called in yesterday and bought a few gifts for my son for Christmas and 1 for my brother. My son was unwell so he couldn't make it. He was disappointed, but I will be back with him. Loads of
choice. Can't wait for my next visit. Bishop Auckland store.

Really happy with my purchase, delivery was super fast and the communication was brilliant.
Very happy and will be buying again

Very rapid delivery wide range of products and good service.Highly recommend pools surplus.

I received exactly what I was looking for and it came v.quickly.

Fast correct service and items are of good quality,I would give 5 stars but that would be perfect and nothing is 100% perfect as there is always room for improvement.

Quick efficient no delay

Great product and very happy, would highly recommend.

A good size and arrived safely. Strong material hope it will last

Everything I have bought from Pool Surplus has always been exactly how it was described and arrived on time.I can’t fault the service or the goods.

excellent service ordered on the tues afternoon delivered on the thursday donald

Respectable prices and very quick delivery

Great company and ships the product on time

I found exactly what I was looking for at a great price with super fast delivery.

Doing great quick response

Never use this company they are rotten to the core. they sold me a jacket and boots but forgot to pay the mahinest to tie of the ends meaning the jacket is falling apart. the pockets are off and the fabric torn. the cuffs, the hood the zips the straps all fall off and coming away due to not being tied down. they refunded my boots but not the jacket. they then coerce me using the refund as a tool to give me a refund which i agreed and still no refund. so now ill update you guy on that. ever trust Pools SUrplus Stores they are straight scammers and bad people. also the kit is bad poor value.
and i quote
"It’s a shame you’ve left us a 1-Star review on Trustpilot. All we have tried to do is provide the best service possible including refunding you in full for the boots without needing to return them which almost all other retailers would have required.
We don’t want 1-Star reviews, and you want your money back for the jacket.
What will be the best way forward for both of us?"
and
"Let me know when you’ve removed the review and we will process a refund."

they sent me an unfinished jacket and told e to take it to a seamstress. they emailed me again coercing me over the review. i already removed the last review. i told them refund first. this is the type of company your dealing with. if i could flag them as scammers i would. and ill be reporting them to trading standards.

liars. let it be known. scum.

**after refund 30/7/24
me the customer had the boots for 7weeks at the point were i opened the case on the boots and jacket. the boots lost all of there ability to resist water, the stitching opened letting in water and they do not dry out, giving you trench foot in dew from grass, there meant to be water tight.

the jacket is horrendous, i only the the photos of the pocket, the stitching came lose it isnt tidied down. all it burst at the open holes where the fabric is weak, most of the stitching is like this zipps, the pockets the cuffs the Velcro ext is all fraying away at the seems, the jacket is quite literarily falling apart, they did tell me to take it to a stream-stress. all of this is fact.
excessive ware? when i've used it only on rainy days in 7 weeks. i made them aware that the other pocket was also going to fall apart showing in the phots how it will start and tear in the exact same way in the same place.

i was coming on here to remove this review as the refund came through just now, as thats what i agreed to. now that ive seen they are trying to damage control call me a liar after they actually lied to me. what i say is fact and i have the receipts.

(reputable brand, excessive ware in tear and 7 week life span being generous, send unfinished work told me to finish it myself, coerced me then didn't live up to the deal) all fact.