I returned to pools Army surplus store again today it's my main shop that I use on a regular basis today the 1st of June i went to get a pair of Game Aston protrs trousers fantastic value @ £39.99 A... Toon meer
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Excellent service as always! I literally get all my shooting gear from pool surplus the last 3 years
I am very impressed with this store. The standard of clothing is exceptionally high and the service is great. They also do discount on the Defence Discount card, which is great too. Highly recom... Toon meer
Good boots, my postal servicexwas a disaster though. Had to collect them eventually! Worth the wait though, very good nick.
Bedrijfsgegevens
- Herenmode
- ook in
- Kledingwinkel
Geschreven door het bedrijf
Shop selling Army Surplus & Outdoor Clothing & Equipment in Hartlepool & Bishop Auckland.
Contactgegevens
56 Catcote Road, TS25 4HG, Hartlepool, Verenigd Koninkrijk
- 01429 273438
- www.poolssurplus.co.uk
4,9
Uitstekend
417 reviews
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Austrian army boots...
Austrian army boots.... unfortunately I ordered the wrong size.returned on an exchange basis and the transaction went as smoothly as it could ever have done so I'm well pleased and impressed.my new boots fit perfectly and are better than I was expecting and exceeded my hopes.so I'm altogether very impressed.i wouldn't hesitate to use pools again..... nice one guys 👍👌
26 februari 2024
Good Service...
Minor problem with my order and beyond their control was sorted efficiently and politely.
26 februari 2024
Excellent service and sent out quickly…
Excellent service and sent out quickly . Only issue was royal mail posted my package somewhere else with a photo of someone else's front door (no idea who's). When I emailed pool surplus with the royal mail photo and a photo of our front door, I then had a gent from pools call me to say he'd been on Google Street view and thought he'd found the door and he was right . So package found . Thanks Pool's for tracking down my goods . First class service
26 februari 2024
Wrong item delivered & poor return…
Wrong item delivered & poor return process 😡 & 10 day refund is disgraceful 😡
23 februari 2024
Antwoord van Pools Surplus Stores
It was very unfortunate that we made a rare mistake and dispatched the wrong item to you - and we have since made steps to ensure that a mix up regarding the item you ordered won’t happen again.
I’m not sure which part of our returns process is poor: the part where we email out a free pre-paid label, the part where we can dispatch the correct item and collect the wrong one at the same time, the part where you can get the label printed at the post office if you don’t have a printer or even have Royal Mail collect it from your home? I’m not sure why any of these solutions wouldn’t have worked for you, but they were all available.
We issued the refund within minutes of your item arriving back to us (after listening very carefully to your multiple threats of solicitors and legal action…) - the length of time it takes is out of our control but I fail to see how it took 10 days from this point unless it involved postal orders and carrier pigeons? Regardless of that, it hasn’t even been 10 days since we issued your refund!
If we make a mistake we always hold our hands up and try and do everything we can to sort it out. However I will never just smooth things over without calling out rude and nasty behaviour, so on this occasion I must also mention that the way you spoke to our staff on the phone along with your attitude and abusive language was disgraceful - they did not deserve to be spoken too the way that you spoke to them - in future people might be a little bit more cooperative and helpful if they’re being treated with the respect they deserve and not constantly swore at 👍🏻
Good communication
29 januari 2024
Great I luv your shop.
29 januari 2024
Great product, great price, great service
The Game coat is excellent. Plenty of pockets, waterproof and reasonably priced. Perfect for walking the dog. Being tall, I often have issues with sleeve length being too short and the body being perfect but still having to size up, this coat was perfectly proportioned. Fast shipping and no issues at all with service. Will 100% be a returning customer.
25 januari 2024
Good quality fast delivery
29 januari 2024
Excellent quality & value. Dispatched very quickly.
I bought 2 decommissioned surplus British Army/NATO ammo boxes for storage purposes. Excellent value, I received them within 3 days. Also excellent quality as one would expect from ex-military equipment.
29 januari 2024
Great surplus store
Items were as described and came well packaged, good quality stuff and I will definitely be buying more from them in the future. Everything arrived on time and delivered with care would recommend to anyone looking to buy surplus gear👍
29 januari 2024
Item as described and at decent price
Item as described and at decent price. Prompt delivery. Will buy from them again.
29 januari 2024
'Customer Services' quick to assist!
I had a delivery problem & Jak, a member of the 'Customer Support Team', was very quick to offer is help, thank you!
Fortunately, the 'Delivery Problem' was sorted out!
26 januari 2024
Great boots
Great boots, arrived as advertised and very speedy delivery! The boots themselves are super comfy and in expected condition. Very happy that I took the punt following a recommendation. Excellent service all round!
25 januari 2024
Top notch surplus & great customer service
Absolutely top notch surplus outfit. Great quality stock at very competitive prices. I’ve already placed a second order.
Stumbled across on one of their ebay listings for some rather obscure bits of kit. Luckily, I found the much more convenient website.
The staff were friendly and professional from start to finish. They got my order ready, out the door and across the pond to Canada in record time. I’d definitely recommend shopping here.
26 januari 2024
Good quality boots.
Ordered a pair of work boots that arrived promptly and well packaged. The boots are very good value and in good condition as depicted accurately in the photos.
26 januari 2024
Good prices delivered on time.
2 januari 2024
Excellent service
8 januari 2024
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