PORCELANOSA Reviews 

James Ferguson in the Edinburgh shop was very pleasant and helpful. He was ready to assist and answered all the questions I had. Even after leaving the shop, he has continued to be helpful via email.

We visited the Porcelanosa showroom in Glasgow to plan a complete refurbishment of our bathroom. Our sales representative Abby Matthews was Fantastic- nothing was too much trouble and her help and support was exceptional. All of our beautiful tiles, sink, vanity unit and toilet was from Porcelanosa and we are very pleased with the quality and look of our finished bathroom. Many thanks Abby 🙏

From the first time we arrived at the showroom in Croydon, Rachel Camilleri was welcoming and helpful. Rachel took the time to listen to our ideas and guided us around the showroom and the different tiling options available. Rachel stayed in touch, checking in and updating us as there were pricing changes coming through the supply chain. In the end, we did not get our tiles from Porcelanosa, but this was in no way down to Rachel who remained friendly, helpful, and positive throughout, taking a genuine interest in our project.

Made a call and spoke to James Ferguson who was very helpful and efficient. James gave us a great price for the product we wanted and arranged the order and free delivery to the local store. Very happy with the quick service. Very helpful and dress fee. Thanks

I initially called the Porcelanosa branch in Glasgow where I spoke to Szymon Wroniszewski who was very professional when assisting with my request for a sample tile. He helpfully explained the process and when I collected the sample I was equally impressed by his willingness to help. I also chatted briefly to Kyle Canavan when in store.

When I called the next morning to place the order, I asked to speak to Szymon however he was on a day off. It was Kyle who answered the call and he remembered I had been in the day before and again was very helpful when processing the order.

Both Kyle and Szymon provided excellent customer service and are a credit to your staffing within the Glasgow branch. Thanks both!

James Ferguson was very knowledgeable and helpful
with what we purchased. He kept us informed when
we would expect from Spain.
We are delighted with quality and design.
Jan McKie

James has been very attentive and dealt with my questions quickly and in a professional manner. He was very understanding when there was a possibility that might have to cancel the order due to problems with Scottish Water. Always very helpful.

Ronald Kamwa was a pleasure to deal with, nothing was a problem for him and his response to my questions was answered promptly

I visited Porcelanosa, Braehead.
Alison assisted me and was so approachable, professional and knowledgeable. Very happy with the whole experience. Thanks Alison .

Kate was extremely helpful with us and managed to give us a discount on our order. Highly recommend this store as we have used them numerous times for our bathrooms and they have always been great.

All my dealings with Alina Pascal, whether face to face on our first meeting or subsequently by telephone or email have been first class.
She is professional in her approach and also patient and polite and very knowledgeable regarding the products.

I contacted Porcelanosa, Glasgow and spoke with Abby Matthews who was extremely kind and very helpful. She was able to assist me in obtaining a box of tiles needed to complete my bathroom renovation as original size of tile had been discontinued. Excellent Customer Service.

Ronald Kamwa has been very responsive to my inquiries about delivery and necessary adjustments to accommodate our schedules.

We visited the Croydon branch, where Rachel Camilleri assisted us. She was very kind, helpful, and took the time to give us lots of ideas and suggestions. We really appreciated her excellent customer service and friendly approach.

I have been dealing with Ronald Kamwa on selecting and ordering tiles. It was a great experience and it was a very easy process dealing with him. He was very knowledgeable and also very easy to contact! The tiles came within the timeframe required and Ronald provided us with updates for delivery/timescales etc.

Renseignements pris pour un remplacement d’évier dit timbre d office:
- le conseiller Tom à Nîmes nous a reçu en 24 h et nous a envoyé par mail un dossier chiffré avec photos et co^tes 1 h plus tard!
Courtoisie et professionnalisme.

I bought 80 Prada Acero 600*600 tiles of which about 1/3 look nothing like the sample we bought before committing. The tiles look like someone smudged a sponge through a wet print, all smeary. The tiles cost £1756 total, and we sure would never have bought them had we seen, what we are told is ‚part of the design and not a manufacturing issue‘. We have now been offered to return the tiles with a 25% restocking charge and a £60 collection charge. Essentially they would make £449 pound on selling nothing, if I went for that. This is a complete rip off on poor quality product, where the sample we bought was misleading. Stay well clear of the company is my advice.

Porcelanosa sent an email following my review, askinf to get in touch, ‚wanting to help‘. I sent two emails, within the course of ~1 week. Both went unanswered. So much about their willingness to ‚help‘. Just poor lipservice.

Jack has saved the day and was so helpful. Mental note though to deal with a human in future instead of online, when the only means of communicating is by automated email and automated responses.
Well done Jack !

Fabulous service from Harry in the Battersea branch. Super friendly, helpful and informative.