PORCELANOSA Reviews 

I recently purchased some tiles from the Porcelanosa Newcastle showroom, and my overall experience was very positive.

I would particularly like to mention Noah Sykes, who was extremely helpful throughout the entire process. He managed my purchase from start to finish with great professionalism, ensuring everything went smoothly and keeping me well informed along the way.
Thank you again Noah!

I would also like to mention that I made my purchase during the excellent 40% promotion, which made it cost-effective. The discount was certainly a significant factor in my decision to purchase from Porcelanosa. Without this offer, I would likely have explored alternative options in the market to find a more competitive price.

Peccato che all'interno della loro Azienda hanno un consulente maleducato, arrogante e soprattutto con la mancanza di rispetto per chi lavora.
Saluti

Big thanx to Harpreet.He was very helpfull and willing to help with professional advice which in turn helped,and the tilling project is a big success.Everything was spot on and the orders were on time as agreed.
Thank you.

Bravo pour les conseils avisés d'Andréa dans le choix de notre carrelage au magasin de Lyon Centre ! Professionnelle à l'écoute, investie et très agréable. A recommander sans réserve.

Extremely helpful & informative.
Completely charming.

Rachel Camilleri was amazing, she helped us choose the right tiles for our bathroom and cloakroom. She went above and beyond with her time and knowledge. We had complex requirements and she patiently worked through the solutions. Very happy customers!

Very attentive and made sure they saved you as much money as possible and no parking charges.

Beautiful Tiles, shame about the customer service.

Purchased some tiles for the kitchen and bathroom all showed up on time and in good condition. Sadly though after using the online calculator for requirements the 10% wastage just wasn't enough. Thats on us but it’s the after sales and poor customer service that has made me not want to shop here again.

My original order was delivered, do note that the VAT is broken out at checkout for the tiles but is not for delivery, it states £50 but is ex VAT and actually £60 when VAT added on.

The website states, ‘want to order online or have a question call us’. Dont do this, they dont take orders over the phone and not sure they would want to if they could. Rude, cut short customer service.

The second order for the additional tiles was marked as collect.

The email confirmation states collection date will be provided within 48hrs, it’s currently way past this window with no further update.

Finally, it’s not really worth emailing review@porcelanosa. I’ve done this and had no response to the complaints.

Again beautiful products but if you are buying get it right the first time round, think about your wastage or damages because the last thing you want to do is deal with this teams customer service… and if your not up for that just shop elsewhere to save the hassle.

Sophie was very friendly and helpful.
There were so many design choices that, at first, it was very overwhelming. Sophie was patient, talking through all the options available. We look forward to hopefully progressing this further.

Lianne Veiga at Warrington showroom was extremely helpful in helping with my order.
Thank you. David Braithwaite

On vous vend du haut de gamme pour une qualité catastrophique et surtout zéro service après vente .
Vasque défectueuse non remplacée meubles gondolé et service après vente complètement inexistant voir méprisant .
Non non fuyez pour le prix aller ailleurs

En el Mes de Mayo de 2025 fuímos a comprar los azulejos para una terraza y llevamos las medidas de dicha Terraza. Nos atendió IRENE CORRALO, la cual nos hizo el presupuesto en base a las medidas, hasta aquí todo bien. Nos llamaría el transportista para llevarnos el material, cuando este llamó, solo reparten de 9 a 14 y el palé en la calle, tú verás, ni pagando más te lo suben ni alargan su horario. Como yo no salgo de trabajar hasta las 15 llamé a centralita de Porcelanosa y poco más me dijeron”que los transportistas son los que mandan y no pueden hacer nada”. Así que el palé en Leganés en la fábrica, conseguir furgoneta ir a por 35 cajas de azulejos y subirlas a casa. Cuando pude organizar todo, perdí a mis albañiles y perdí todo el verano para hacer la obra. En Septiembre busca otros albañiles porque nadie quiere hacerte una obra menor, al finales de Noviembre encontré unos obreros para realizar la obra, pero claro hay que esperar al buen tiempo para poder hacer el trabajo ya que no puede llover. El trabajo me lo han realizado a finales de Abril de este año. Cuál es la sorpresa? Que se han necesitado 20cajas para hacer la obra de las 35 que me vendió IRENE CORRALO GALVÁN por otro lado me vendió 5 kilos de lechada y he necesitado 18!! El chiste se cuenta solo. He necesitado 5 viajes desde de Abril hasta Junio para poder ver a IRENE CORRALO, otro de sus compañeros me han cogido datos simplemente para librarse de mi. Al final di con ella IRENE CORRALO, le conté toda esta historia y me dijo que iba a hablar con su superior y que al día siguiente me llamaba. Dos semanas después he tenido que llamar yo, me intenta engañar diciendo que me llamó al día siguiente cuando es totalmente falso y me dice que pasados 14 días no se devuelve nada. Pasados 14 días no tenía ni los azulejos en mi poder “gracias” a su sistema de entrega del cual no te informan. Yo solo quería un gesto, ya sé que no me van a devolver mis 800€, 800€!!! Que si dice pronto, pero como le dije a IRENE CORRALO, un vale para gastar aquí, lo que sea, pero un gesto, que menos. Dudo mucho que haya ni si quiere hablado con su superior. Dudo mucho que este mensaje sirva de algo, pero yo me quedo a gusto, si al final sirve para que alguien desista de entrar en Porcelanosa pues mejor que mejor. No tengo dudas que si esto le pasa a cualquiera de las personas que se ven por allí de “alta cuna” devuelven hasta el último céntimo. Pero claro a alguien como yo….pues te tratan como basura. No os preocupéis que os voy a llevar las 15 cajas de azulejos y os las voy a dejar en la puerta y todo bien grabado para subirlo a las redes que se entera el mayor número de gente.

Este es mi número de oferta 23901525, por si alguien quiere ver la realidad de la historia.

I ordered slighty too few tiles and Sophie Gosnell-Lee gave me an excellent service with the new tiles delivered to me in two working days.

Una autentica decepcion con porcelanosa.
La constructora uso materiales suyos y han salido defectuosos y no se quieren hacer cargo de cambiarlos. Vinieron a verlos en dos ocasiones y ambas personas me dijeron que eso no estaba bien que la porcelana de los lavabos estaba mal y que hablarian con fabrica quien se ha lavado las manos y no se hacen cargo.
Llevo con este tema meses.... teniendo que llamar e insistir yo en mas de 10 ocasiones y ellos fanfarroneando de que son la marca con mas garantia del mercado... UNA VERGÜENZA.

Great product knowledge from Ernestina, Glasgow branch.
Very friendly and ensured I was updated on delivery and collection details.

Ronald is polite, on top of his products and does what he promises to do.

Muy mal, una impresentable

I just wanted to praise a member of the staff and the Bristol warehouse. Lizzie W took a lot of time to talk about to us about tile quality suitability sizing and the different offers they had on and was happy to be as flexible as possible on how we went about purchasing tiles should we choose to. All stuff you would expect perhaps - but she stood out.

In the end, we decided not to purchase despite a good offer, but she left a great impression on what is always quite a pleasant place to visit to dream a little. Thanks.

Jack Morgan from the Newport Road branch helped me source the tiles I needed from pictures not once but twice and also helped me with another matter. Can’t fault the guy he went over and above: sorted it all from start to finish!

We had an excellent experience at Porcelanosa Croydon. While the showroom itself is fantastic and tiles are beautiful, Kate Message, the Sales Manager, is the real reason I would confidently recommend them to my network. She is a true asset to the company and a perfect example of what outstanding customer service should look like!
Simply put, Kate is a total professional - a quality that's hard to find on its own, but on top of that, she was always quick to reply, solve any issues, and was incredibly patient with us throughout the entire process. Kate gets straight to the point and gives practical, valuable advice while her responsiveness and customer care were amazing. No question was too small, and no request was too complicated for her to handle. The entire experience was smooth and enjoyable. Thank you!