Poundland Reviews 

It’s a good shop so don’t get me wrong. But walking an hour for a singular item that probably won’t even be in because they have low stock every time is annoying. Poundland, you are ANNOYING.

POOR service. Poundland in Leyton E10. Was accused of not paying for a £1 box of biscuits. Machine was confused so called the assistant told her I had paid and she said No! She needs to check. I would not have called her over if I was stealing and why lie about £1. Ridiculous!!!! Also very argumentative instead of apologising. Won’t be shopping in there again!!!!

Absolutely disgraceful experience with Poundland.

I purchased several items along with scratch cards in store. When I returned to claim the winnings, I was told the cards had “not been sold.” What made this worse was that the staff member clearly stated he remembered me buying them and even approving the transaction, yet still refused to honour the winnings and spoke to me in a rude and accusatory manner.

This was never about the money, it was about basic customer service and integrity. If a member of staff acknowledges a sale, how can the company then turn around and deny it?

Head office eventually came back offering £3, which completely misses the point. The issue is not the amount, it is the principle and the way I was treated. I was left embarrassed and walked out of the store without even taking the tickets.

A company that cannot honour a legitimate purchase or treat customers with respect is not one I will ever use again.

Avoid.

This review is regarding the Poundland store at Queen Street, Cardiff, which I visited last Thursday (26th March) at approximately 4pm to 4.15pm. I was really shocked and dismayed at the way I was treated by a male member of staff when I wanted to purchase an item. There were self service check outs, but I looked for a counter where there would be a person to serve me (as I do with every store that I visit). There was a counter but there was no-one there. When I asked the (male) staff member standing near the self service tills, he explained that there was normally someone at the counter, but that they had gone for their break. I explained that I don't normally use self service tills and don't understand them. I asked for help and reluctantly moved over to the self service till. I thought that he would help me but instead, from a distance, he shouted instructions that I couldn't follow. A member of the public, who witnessed this, said she'd show me, and she did. She was very helpful and, as she showed me what to do, she commented on how disinterested the staff member had been, and how he hadn't seemed at all interested in helping. He did, eventually, shuffle over to me, but it was too late as I was already being shown by the member of the public and, to be honest, I didn't feel like speaking to him anyway, as I was upset. If anyone from Poundland is reading this review, please remember that not everyone is familiar with self service check outs and the very least that staff should do is assist customers. I don't feel like ever shopping here again.

Rodney was very friendly and helpful working at the checkout. He made me feel important as a customer. Lovely tidy store with a great choice of products at very reasonable prices

Awkwardly binding, confronted by products ( that I hadn't had an interest in, bully boy cctv, would have any person starring at their products all day)!

Why don't staff in stores say excuse me when they want to pass. Instead as a customer i have to move aside. Zero communication skills.

Went into Poundland Chester yesterday 19th Feb to get chocolate /sweets for my grandaughter.A lovely helpful man named Lee pointed out the £5 offer which was better value for me. He even found what my grandaughter wanted .He was upbeat , friendly and a great asset to the store.

In the Wickford branch the Staff are exceptionally kind and supportive if you ask for help.

I like poundland for everyday items ie. Toiletries, pet food, they stock the big name brands. But I also look at, and purchase their seasonal products. They are great for kids art and craft activities, and very reasonably priced. They also have a good range of household items from kitchen dishes to living room accessories.

I visited the Ilford Exchange branch in Ilford on 12th February in the afternoon and was shocked by the unprofessional behavior I witnessed. A staff member questioned a customer about whether she had purchased an item (crisps) in the store, despite having no evidence. The tone and attitude were humiliating, unnecessary, and completely unacceptable.

The customer, accompanied by a child, explained the item was purchased elsewhere, but the staff member persisted in a dismissive manner and discussed the situation with colleagues instead of addressing it professionally.

A security guard was present, so there was absolutely no reason to question the customer. This behavior shows a serious lack of training and respect for customers.

I urge Ilford Exchange management to investigate this incident, take corrective action, and ensure staff are properly trained to treat customers with respect. Experiences like this are damaging to the branch’s reputation and should not be tolerated.

I will not be returning to this branch and hope head office acts immediately.

Visited Waterlooville on several occasions. I asked staff member at self services a simple question, all i got was ‘yeah’ , I felt I was bothering her, no rapport, no smile, miserable. I felt like saying ‘ are you happy in your work?’
On a previous visit there was an elderly lady who looked daunted at having to use the self service, she did ask if a till was open, only to be given a response of ‘No’ by staff member. Are they incapable of giving more than a one word response? And is it possible they could at least cheer up just a bit, a smile would be nice!

Disgusting. Purchased a number of valentines items for a valentines event. Got shoved to pay by a self service till that was out of paper so no reciept. Got home and found out one of the strings of heart lights had a broken battery box. Returned to store to ask for an exchange like for likeproduct. Was refused as I have no reciept. Will no longer be purchasing decor from here. I can understand if it wasn’t a like for like BROKEN item! Can literally see the battery box is unfinished. Waste of money on a tiny budgeted charity event. Leeds branch

Was verbally abused by the shop assistant for changing my payment option from card to cash.

Thursday 29th jan 2 sales agents from scottish power were in store they took my details and told me they would send me a quote for my energy but lied used my dettails made an account and signed me up i asked them 3 times "this is just a quote right" they lied and said ill just get information in the post. I recieved a text saying welcome to scottish power and my current provider had been notified of my switch i returned and they acted like they signed me up by mistake i am fuming.

This is a compliment for Zon and Anina at the Poundland on portobello Road Ladbroke for their excellent customer service empathy and being nice people thank you

There is a lady called Claire she works in the hucknall store just want to say she has fantastic customer service & thankyou for helping me

Poundland Cheltenham and Tewkesbury are fantastic and have wonderful staff who are always very helpful and friendly. Nothing is too much trouble for them when it comes to helping customers.

The cus services is grim.I went to Doncaster town centre store today to return/exchange 2 baking trays at £1.99 each that my wife purchased.The store manager said I need proof of purchase/ bank statement and the original card and that person-for £3.99,I assume a refund but I wanted an exchange. I gave up and gave them to the charity store next door.Senior management need to empower store managers to use discretion aptly.

I have to write this review because the way I have just been treated in Poundland Denton is absolutely disgusting. I was doing absolutely nothing wrong and was met with the most awful aggression from the store manager who's name is Mike. When I asked for his second name to make a complaint he refused to give it to me. I suffer with extreme OCD and mental illness. I was putting the things I wished to purchase in my shopping bag. He came over to me with an aggressive tone and asked me to use a basket but I don't like to because of germs. I explained this to him and said I would like to pay for the things in my bag. He said he would escort me to the till which is fair enough. I said ffs as I was walking round to the till as there was still some things I needed. He then came over to me ripped the bag out of my hand aggressively. Emptied it and threw my ripped bag at me. The proceeded to shout at me to get out the store. I had literally done nothing wrong and just wanted to pay for my things. I left th store absolutely traumatized by my experience there. I have never been treated this way in a store in my life. I could understand if I was doing something wrong but I wasn't. From the moment he approached me he was so aggressive in his tone. I have been going to this store for years and putting things in my bags then paying for them.